1-5 of 5 hubssort by Hot Best Latest
45When You're the Victim of A Personal Attack
Everybody makes mistakes. Sooner or later, you will, too. Perhaps instead, you'll be blamed for something you didn't do. That happens, too. What's important to think about is not the unfairness of your...
2 comments
54Charlie, My Oil Man
That's because as long as Charlie's with the company, I will be, too. Why? Home heating oil is not exactly inexpensive. And I am not exactly flush with frogskins at any given time. But Charlie's earned the...
0 comments51The Big "R"
Today, a salute--a shout out, if you will--to Damien G. at FedEx Kinko's. Damien solved a problem for me graciously and professionally. Contrary to what you may believe, great customer service is not hard to...
0 comments53Think About What Your Customer Wants
Unfortunately, I've had to endure further dealings with "Reese Stores." One thing I noticed: Reese's employees were quick to tell me what was good for Reese--rather than what was good for me. Example, "Well,...
0 comments
52Make E-Mail Your Friend
(Photo courtesy of Free Range Stock Photo)Yeah, I know: Because email doesn't (yet!) allow human expression, misunderstandings can occur. It doesn't have to be that way. If you use email wisely, it can be...
0 comments
