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54A Tale of Two Stores
As I mentioned here not long ago, I recently got married. My mother threw me a shower. (Strictly speaking, a family member is not supposed to make a shower, but my mother is such a great party giver, and was...
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55Making Bad Situations Better
Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...
0 comments53Charlie, My Oil Man
That's because as long as Charlie's with the company, I will be, too. Why? Home heating oil is not exactly inexpensive. And I am not exactly flush with frogskins at any given time. But Charlie's earned the...
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49Make E-Mail Your Friend
(Photo courtesy of Free Range Stock Photo)Yeah, I know: Because email doesn't (yet!) allow human expression, misunderstandings can occur. It doesn't have to be that way. If you use email wisely, it can be...
0 comments53Thank Those Who Perform Kindnesses
A professional etiquette consultant once told me that if someone spends more than fifteen minutes doing something for you, that person deserves a written thank-you. How true! Even if the person's efforts took...
0 comments53The Big "R"
Today, a salute--a shout out, if you will--to Damien G. at FedEx Kinko's. Damien solved a problem for me graciously and professionally. Contrary to what you may believe, great customer service is not hard to...
0 comments47Rules of the Road
Every one of us believes that we are free of prejudice, possess excellent senses of humor and are great drivers. Would that that were true! Courtesy doesn't extend only to offices and homes. One of the most...
0 comments53Patients Rarely Are Virtuous
In classic movies, the dying hero or heroine exhibits enviable dignity and nobility, and even presents a fetching appearance. You probably know that in actuality, this is not so. Not even close. When people...
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52Hiding the Stress You Feel
Unhappily, no one can be at his or her best at all times. And cell phones and other technology almost guarantee that, when we're at our worst, someone else will be certain to find us! The alternative, of...
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56Make Things Easier For Yourself, Others
I got married this month (one reason you didn't see many blogs from me). All my life, I couldn't understand the reasons for this strange custom. My mother had often tried to persuade me to marry by presenting...
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