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51How Do You Feel? Well, How Do You Think?
Twelve-step programs call this "acting as if." It's a simple concept, really: If you don't feel great about that family reunion, business meeting or gift, pretend you do. Oh, you don't have to go all-out...
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57A Tale of Two Stores
As I mentioned here not long ago, I recently got married. My mother threw me a shower. (Strictly speaking, a family member is not supposed to make a shower, but my mother is such a great party giver, and was...
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57Making Bad Situations Better
Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...
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53When You're the Victim of A Personal Attack
Everybody makes mistakes. Sooner or later, you will, too. Perhaps instead, you'll be blamed for something you didn't do. That happens, too. What's important to think about is not the unfairness of your...
2 comments52Think About What Your Customer Wants
Unfortunately, I've had to endure further dealings with "Reese Stores." One thing I noticed: Reese's employees were quick to tell me what was good for Reese--rather than what was good for me. Example, "Well,...
0 comments55Charlie, My Oil Man
That's because as long as Charlie's with the company, I will be, too. Why? Home heating oil is not exactly inexpensive. And I am not exactly flush with frogskins at any given time. But Charlie's earned the...
0 comments51Don't Hold Your Breath!
If a person hasn't changed in twenty or more years, he or she isn't likely to now. (The exception, of course, is you!) Don't waste time torturing your parents or other family members about why you're angry,...
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52Make Things Easier For Yourself, Others
I got married this month (one reason you didn't see many blogs from me). All my life, I couldn't understand the reasons for this strange custom. My mother had often tried to persuade me to marry by presenting...
6 comments54Thank Those Who Perform Kindnesses
A professional etiquette consultant once told me that if someone spends more than fifteen minutes doing something for you, that person deserves a written thank-you. How true! Even if the person's efforts took...
0 comments53The Big "R"
Today, a salute--a shout out, if you will--to Damien G. at FedEx Kinko's. Damien solved a problem for me graciously and professionally. Contrary to what you may believe, great customer service is not hard to...
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