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52Making Bad Situations Better
Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...
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51Don't Hold Your Breath!
If a person hasn't changed in twenty or more years, he or she isn't likely to now. (The exception, of course, is you!) Don't waste time torturing your parents or other family members about why you're angry,...
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53"How Can We Solve This?"
This is not original advice--but is it effective! When presented with a problem, try to put yourself and the other party on the same side. How? Simple: Request the other person's help. If you're not sure...
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52Advice: When a Stranger Mistreats a Child or Animal in Public
Recently, an acquaintance described seeing a stranger walk a tiny dog. "Walk," however, might not be the word. Apparently, the young woman whipped down the street, practically dragging the poor animal behind...
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49When You're the Victim of A Personal Attack
Everybody makes mistakes. Sooner or later, you will, too. Perhaps instead, you'll be blamed for something you didn't do. That happens, too. What's important to think about is not the unfairness of your...
2 comments47Think About What Your Customer Wants
Unfortunately, I've had to endure further dealings with "Reese Stores." One thing I noticed: Reese's employees were quick to tell me what was good for Reese--rather than what was good for me. Example, "Well,...
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52C.K.'s Be-A-Better-Person Tip, Number 5
So many people I know lie, casually or as a matter of course. After all, higher primates enjoy the ability to do so; it is, in fact, considered a sign of intelligence. And it can make life easier sometimes....
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46Accentuating the Positive
My first thought: I don't want to begin this project feeling depressed and resentful. My second: I'd like to feel good about this project. Same idea? You bet. Which one do you think I'll use with my...
0 comments54Thank Those Who Perform Kindnesses
A professional etiquette consultant once told me that if someone spends more than fifteen minutes doing something for you, that person deserves a written thank-you. How true! Even if the person's efforts took...
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49How Do You Feel? Well, How Do You Think?
Twelve-step programs call this "acting as if." It's a simple concept, really: If you don't feel great about that family reunion, business meeting or gift, pretend you do. Oh, you don't have to go all-out...
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