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53"Good morning. Can you help me?"
Amazing, when you think about it: the power words can hold. What's the difference in meaning between "You don't understand" and "I don't think I explained this very well"? Almost none. But you can almost hear...
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58Interpersonal Communication
Successful interpersonal communication doesn't have to be difficult or scary. In fact, once you learn the "secrets," you'll find it surprisingly easy. Before you read any further, I'll give you a piece of...
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50Smile When You Say That!
When talking on the phone, especially in a professional context, smile! You'll sound happy, friendly and upbeat--and people will want to talk with you. Here's another tip: Write down the name of each person...
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47Make E-Mail Your Friend
(Photo courtesy of Free Range Stock Photo)Yeah, I know: Because email doesn't (yet!) allow human expression, misunderstandings can occur. It doesn't have to be that way. If you use email wisely, it can be...
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57Advice: When a Stranger Mistreats a Child or Animal in Public
Recently, an acquaintance described seeing a stranger walk a tiny dog. "Walk," however, might not be the word. Apparently, the young woman whipped down the street, practically dragging the poor animal behind...
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