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86Tips for Handling Angry Callers as a Virtual Call Center Agent
As a work-from-home call center agent, you will inevitably take calls from irate customers. Follow these tips to help you handle angry callers successfully.
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86Top Ten Telephone Etiquette Do's for Work-from-Home Call Center Agents
Follow these ten telephone etiquette tips to successfully handle calls as a work-from-home call center agent.
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87Top Ten Telephone Etiquette Don'ts for Work from Home Call Center Agents
Top ten don'ts you should follow to ensure you provide superior customer service while adhering to the rules of telephone etiquette as a work-from-home call center agent.
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74Shift Requirements for Work from Home Call Center Agents
The hours work-from-home call center agents are expected to be available to work can vary from one company to another. Whether an agent is an independent contractor or employee will also affect an employer's...
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80Benefits and Perks of Working from Home
Working from home provides a variety of benefits and perks for individuals who prefer a nontraditional working environment.
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79Equipment Requirements for Work-from-Home Call Center Agents
This article provides a basic list of equipment and office enhancements you'll need to have in order to qualify to apply for many work-from-home telephone customer service or sales positions.
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68Training to be a Work-from-Home Call Center Agent
Call center agents who work from home face the unique challenge of being trained virtually.
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