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88Top Ten Telephone Etiquette Do's for Work-from-Home Call Center Agents
by Susan Gunelius
Follow these ten telephone etiquette tips to successfully handle calls as a work-from-home call center agent. published 2 years ago
68Tips for Handling Angry Callers as a Virtual Call Center Agent
by Susan Gunelius
As a work-from-home call center agent, you will inevitably take calls from irate customers. Follow these tips to help you handle angry callers successfully. published 2 years ago
74Shift Requirements for Work from Home Call Center Agents
by Susan Gunelius
The hours work-from-home call center agents are expected to be available to work can vary from one company to another. Whether an agent is an independent contractor or employee will also affect an employer's... published 2 years ago
74Training to be a Work-from-Home Call Center Agent
by Susan Gunelius
Call center agents who work from home face the unique challenge of being trained virtually. published 2 years ago
72Equipment Requirements for Work-from-Home Call Center Agents
by Susan Gunelius
This article provides a basic list of equipment and office enhancements you'll need to have in order to qualify to apply for many work-from-home telephone customer service or sales positions. published 2 years ago
81Top Ten Telephone Etiquette Don'ts for Work from Home Call Center Agents
by Susan Gunelius
Top ten don'ts you should follow to ensure you provide superior customer service while adhering to the rules of telephone etiquette as a work-from-home call center agent. published 2 years ago
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