Nissan Customer Service Responds to CVT Complaints About Murano
Many owners of a Nissan Murano with its CVT transmission remain angry about how Nissan have dealt with the ongoing problems with the Murano. I must say, I am glad I did not buy one as I was planning to do in light of the myriad of complaints about failing CVT transmissions even in new cars.
According Nissan's Ken Martin, VP of Customer Service, this is what they have done:
- Extended the existing warranty for the powertrain to 10 years or 120,000 miles for repairs and replacement\towing. This includes Muranos built from 2003 to present.
- If you have paid for CVT repairs Nissan will provide some sort of reimbursement, however, the deadline was in 2010.
This new policy went into effect sometime in 2009 and the extension requires no action on your part and fully transferable to future owners of your vehicle. Even if you no longer own your Nissan we will reimburse you for past CVT repairs that would have been covered under this extension of the warranty. Contact the Nissan CVT Customer Assistance Center at 888-388-0318.
The question owners should ask is if the form is still available and if the deadline has been renewed. It would seem Nissan's reaction to all the complaints may have solved the problem, but if you are a Murano owner, what has been your experience regarding this new warranty extension? I wonder if Nissan will really pay a former owner back for CVT repairs after they have sold the car to another? What occurs if the Murano has exchanged owners several times in a few years and each owner has CVT problems?
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