15 Stupid Questions Asked of Customer Service Employees

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The world of Customer Service

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Writer's note: this piece is sincerely-dedicated to all of our dedicated, selfless and under-appreciated me, nwomen, boys and girls who run the Service Desk in department stores, car service outlets, call centers, and anywhere that requires a qualified, intelligent person who can stand for nine hours—answer the phones continually and answer questions, sometimes stupid questions from customers who are obviously-confused. (Kenneth)

From the title, “15 Stupid Questions Asked to Customer Service Personnel,” you should easily figure out that story is all about the level-headed, calm, cool and always-helpful service personnel who you see first upon entering your favorite TARGET, Costco or any name department store.

These guys and gals are “the” under-appreciated, verbally-abused, cursed and glared at, from angry customers who are either confused or simply do not understand something about the electric back-scratcher they saw on sale and take out their anger and frustration on the service personnel.

I have witnessed this in daily life. It’s a horrible sight to see a smart alecky, “know-it-all,” arrogant customer telling a customer service employee off just to look powerful to other customers waiting in line. “These” customers with no compassion have no feeling for the lowly-paid service personnel who might be high school or college students who depend on this job to help offset the cost of their books, rent, or car payment.

The self-important customers do not care. Just as long as they, the smart alecky “know-it-alls” get their way although he (or she) is sometimes dead-wrong.

I pity the customer service employees. I am going to pray for all of them by asking God, for whom nothing is impossible, to send these devoted employees a lot of caring, respectful customers who will ask the customer service employees nothing but easy and sensible questions.

But until that happens, I want to share (just) 15 stupid questions asked by ignorant customers (I was telling you about) to customer service employees and have enough nerve to expect an intelligent answer.

  1. Where does my sign sign-up for the Marines? Oh, but the sign above this desk says, “Service Desk.”

  2. Did you see where I put the panties I was going to buy?

  3. May I place my lunch order here – I am really hungry?

  4. I know it says, “Two for One Sale,” but I only need one rake.

  5. Do you know my wife? She said you guys would knock-off a few bucks off of the price of my riding lawnmower.

  6. Will you call my husband over the p.a.? He has kidney problems and I would appreciate you announcing that it is his bathroom time.

  7. I have a complaint against this store. Now can I have my money back? Receipt? I don’t have a receipt because I haven’t bought anything yet, but you can bet it will be defective.

  8. Young woman, are you dating someone? I know you aren’t supposed to answer questions like this, but my nephew, “Bill,” he is 34, a virgin, single, has a slight skin disease, and lives at home with his mother and needs a girlfriend who might turn into a wife.

  9. (Man walks up in a bear suit he bought for Halloween) Do I look stupid to you?

  10. When will the tennis match begin, young man? Oh, this isn’t that kind of ‘service’?

  11. Do you have any return-items that I could get for half-off?

  12. Would two of you go with me to push my car off—the battery is dead.

  13. Do you think I favor Jay Leno? Come on. Feel my protruding chin.

  14. Can my toddler stay with you? He is very nice as long as you rub his stomach.

  15. If I walk out with the items under my shirt, can I still be arrested for shoplifting?

My personal, heartfelt salute to all customer service employees from coast-to-coast.


How do you treat a customer service employee?

  • With respect
  • With contempt
  • Nice
  • With patience
  • Never thought about it
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Comments 9 comments

LadyFiddler profile image

LadyFiddler 2 years ago from Somewhere in the West

Well i know there are disgusting customers but there are also horrible customer service representatives i wonder sometimes if they ever got training. Or why do you take a job like that and come to work with a rotten attitude and expect the customer to be all nice. Now thumbs down to the stupid questions and horrible customer attitude. But i think sometimes an Action brings a reaction . In my country Trinidad customer service is awfully poor i literally feel like mounting the counters and knocking the hell out of those sucked up attitude people. I am spending my money not begging i don't need that stink behaviour.

Thanks for sharing and i do understand ur point :)


LadyFiddler profile image

LadyFiddler 2 years ago from Somewhere in the West

Hey kenneth where have you been i now realize its you i haven't seen or read from you in ages. I had fun reading some of your stuff. Welcome back to my circle


grand old lady profile image

grand old lady 2 years ago from Philippines

This was so funny. I think a stand up comedian should get this hub and make it his material for a performance.


sheilamyers 2 years ago

I've worked a service desk in a retail store and never heard any of those questions, but maybe it's because I only worked there for a short time before starting college. There were times I did want to tell the customer if they thought they could do a better job behind the counter than they thought I was doing then they were welcome to try. I just don't see why a dissatisfied customer (or one that's having a bad day all around) has to take it out on the person behind the service counter.

As LadyFiddler mentioned, there are also horrible customer service reps, but I don't think the customer should get rude no matter what the person behind the desk does. If that happens, the best thing to do is ask to speak to a manager. If he/she is rude, just don't shop there any more.


kenneth avery profile image

kenneth avery 2 years ago from Hamilton, Alabama Author

Hello again, LadyFiddler,

Wow, what some insightful comments you gave me. You are right. There is a lot of ugliness on both side of the desk. I haven't worked a service desk, but have been in line and heard things more stupid than these questions. And the customers asking these questions did it with a straight face.

Service is hard work. Glad you commented. And comment and visit anytime you like.

And my health has not improved. The fibromyalgia, neurothopy and thrombosclosis, are getting worse, but hey, the sun is out today. I am happy.

Love.

K.


kenneth avery profile image

kenneth avery 2 years ago from Hamilton, Alabama Author

Grand Old Lady (you are not old)

Thank you so much for your advice, but I do not know how to copyright my hubs. Would you please help me and find out for me and message me?

You are a Grand Friend too.

Love,

K.


kenneth avery profile image

kenneth avery 2 years ago from Hamilton, Alabama Author

Hi, Sheilamyers,

I am very pleased at your bi-comment giving me insight on both, the stupid questions asked by customers and sometimes the nasty customer service rep's. I sincerely thank you.

Personally, I have asked a simple question to a service rep and he looked at me like I had said a profanity.

This staring episode lasted for five minutes, then I said, "Problem?" He laughed and apologized and said he was distracted for a moment.

I have just published a hub on distractions, so the circle is complete.

Thanks again.

K.


catgypsy profile image

catgypsy 2 years ago from the South

Hahaha...very funny Kenneth! I always try to be nice to the customer service people unless they get nasty with me...then...well, it's not pretty! :D


kenneth avery profile image

kenneth avery 2 years ago from Hamilton, Alabama Author

Dearest Catgypsy,

I know that you would. I did try when I worked for the public and sometimes, I would have to grit my teeth to hold back the anger at ignorant people who ask ignorant questions that I had answered five times in a row.

Thank you for this and all of your comments.

Kenneth

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