Customer Service - What has happened?
Good Customer Service is very important in today's society!
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Does Customer Service Exist Anymore?Whatever happened to good old fashion customer service? When people said “good morning,” or “can I help you?” I travel all over the world and found that overall customer service skills have declined severely over the years. It’s rather sad to raise my children in an environment that customer service is irrelevant and unimportant. I was traveling on a major airline and as I was boarding the plane not one airline personnel acknowledged me; however, my ticket is helping to pay their salary. I am confused when I walk up to a counter for service and they say “yes” versus ‘How can I help you today?” Have we become a society that believes their is no place for customer service? Where is this coming from, our government, society, our parents, teachers, organizations, where are we learning this behavior?
How can we change the environment to promote and encourage good customer service? I want my children to know the meaning of kindness, of helping others and being a good resource for their friends, family and coworkers. What happen to the good old days when you were greeted on the streets by a complete stranger walking by? What has happen to our society that lost site of courtsey and consideration of mankind? I am a daughter, sister, mother and friend to all near and far. I send a smile to all and everyone that I pass. It costs nothing and hopefully brings a little brightness to the person that I smiled too. The act of helping others through customer service is a way of giving. As we all know giving is so powerful that I want my child to learn to give, give and then give more.
Do you hate your job or just not a happy person in general?If you are unhappy with your self or your job, change it. If you are a manager that has an employee that is unhappy, take action to rectify this, or it will cost you in the end. When I am at the grocery store I want the cashier to greet me with a smile and the person bagging groceries to ask if I need help out with my groceries. Now, I get a grunt when I am in line and then the bagger leaves before ever asking if I need help. I am confused because most of us work in the service field and have no idea how to service our customers. The cashier at the grocery store should be thankful, if not grateful that I am purchasing groceries at her store, thus, helping her store stay in business. The bag boy should try to help me to my car; I may be a good tipper. The elderly are the most grateful for the help and will return to that store over and over because of the nice people that work there. I teach my child to say “yes” “no sir” and clearly understand their “p’s & q’s.” Isn’t that what our parents taught us? Whether you are a mechanic, waitress or flight attendant, your job is customer service and treat people with respect and compassion.
What happen that we lost sight of kindness, generosity and overall customer service? I can’t tell you how many times I am getting coffee at Starbucks and the customer service is nonexistent, mostly I get a “want to you want?” versus “How can I help you today?.” This is one of the busiest businesses and we all stand in line to get a cup of coffee, but why? Because the coffee is worth it, not the service. However, I believe that the service is as good as the coffee. Do you want a 100 percent rating for cleanliness of your restaurant? Why not have a 100 percent rating for your customer service staff? Offer kindness as a small gesture; do you want me to add cream for you? Or tell them how long they will be waiting, anything to engage conversation and communication. Your generosity will pay off in many different ways.
I want to encourage everyone, start changing society, it will be worth it. I hope to start it over in my child’s generation. As parents, managers, pilots, self-employed, or a stay at home mother, it is up to us to teach our children good old fashion customer service one person at a time.
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