Customer Service - What has happened?

Customer Service

Good Customer Service - Customers Always Right

Management - Pay Attention!

Does Customer Service Exist Anymore?Whatever happened to good old fashion customer service? When people said “good morning,” or “can I help you?” I travel all over the world and found that overall customer service skills have declined severely over the years. It’s rather sad to raise my children in an environment that customer service is irrelevant and unimportant. I was traveling on a major airline and as I was boarding the plane not one airline personnel acknowledged me; however, my ticket is helping to pay their salary. I am confused when I walk up to a counter for service and they say “yes” versus ‘How can I help you today?” Have we become a society that believes their is no place for customer service? Where is this coming from, our government, society, our parents, teachers, organizations, where are we learning this behavior?

How can we change the environment to promote and encourage good customer service? I want my children to know the meaning of kindness, of helping others and being a good resource for their friends, family and coworkers. What happen to the good old days when you were greeted on the streets by a complete stranger walking by? What has happen to our society that lost site of courtsey and consideration of mankind? I am a daughter, sister, mother and friend to all near and far. I send a smile to all and everyone that I pass. It costs nothing and hopefully brings a little brightness to the person that I smiled too. The act of helping others through customer service is a way of giving. As we all know giving is so powerful that I want my child to learn to give, give and then give more.

Do you hate your job or just not a happy person in general?If you are unhappy with your self or your job, change it. If you are a manager that has an employee that is unhappy, take action to rectify this, or it will cost you in the end. When I am at the grocery store I want the cashier to greet me with a smile and the person bagging groceries to ask if I need help out with my groceries. Now, I get a grunt when I am in line and then the bagger leaves before ever asking if I need help. I am confused because most of us work in the service field and have no idea how to service our customers. The cashier at the grocery store should be thankful, if not grateful that I am purchasing groceries at her store, thus, helping her store stay in business. The bag boy should try to help me to my car; I may be a good tipper. The elderly are the most grateful for the help and will return to that store over and over because of the nice people that work there. I teach my child to say “yes” “no sir” and clearly understand their “p’s & q’s.” Isn’t that what our parents taught us? Whether you are a mechanic, waitress or flight attendant, your job is customer service and treat people with respect and compassion.

What happen that we lost sight of kindness, generosity and overall customer service? I can’t tell you how many times I am getting coffee at Starbucks and the customer service is nonexistent, mostly I get a “want to you want?” versus “How can I help you today?.” This is one of the busiest businesses and we all stand in line to get a cup of coffee, but why? Because the coffee is worth it, not the service. However, I believe that the service is as good as the coffee. Do you want a 100 percent rating for cleanliness of your restaurant? Why not have a 100 percent rating for your customer service staff? Offer kindness as a small gesture; do you want me to add cream for you? Or tell them how long they will be waiting, anything to engage conversation and communication. Your generosity will pay off in many different ways.

I want to encourage everyone, start changing society, it will be worth it. I hope to start it over in my child’s generation. As parents, managers, pilots, self-employed, or a stay at home mother, it is up to us to teach our children good old fashion customer service one person at a time.

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Comments 21 comments

mamahops 7 years ago

I agree with you 100%. Our society has lost sight of what's important - the 'service' in customer service. As a customer service worker, cashiers, tellers, and sales floor associates should remember that part of their job description is maintaining a good repore with their customer. If this is something they are not capable of, maybe they should find a job stocking or something. I will base a tip on how a waiter treats me and my family. I've given no tip before, just based on the service. Why should consumers pay more for getting les?? Thanks for sharing your opinion. I hope people see this and pass on the good advice.


Ladybird33 profile image

Ladybird33 7 years ago from Georgia USA Author

Thank you for the comment, I am passionate about this topic and hope others will pass the word as well.


DoodleLyn profile image

DoodleLyn 7 years ago from Upstate New York, USA

Having run my own retail storefront for 13 years, I definitely agree with you! Customer service was always something I INSISTED upon from my employees, and my priority always was to treat my customers as I would like to be treated. That quality is sadly lacking in today's marketplace, and in society in general. I have written letters to managers and store owners when experiencing poor service. I've even said, "You're welcome" to a clerk who never even said thank you, hoping they would get the hint! Great hub, btw. Keep writing! I'm joining your fan club.


BetsyIckes profile image

BetsyIckes 7 years ago from Pennsylvania

I work with the public too and unfortunately I must agree with you! Great hub!


Life's A Stage profile image

Life's A Stage 7 years ago from Center Stage

Great Hub! I agree 100%. I think people have seriously destroyed the meaning of customer service. I mean come on, If you applied for a job where you are going to work people and dont want to work with people..why the hell did you apply in the first place?!

I think on applications there should be a box that says do you like people.


Ladybird33 profile image

Ladybird33 7 years ago from Georgia USA Author

Life's A Stage, I just love your last comment, I agree with you, they should ask that question. Thank you for responding.


stephenbaugh profile image

stephenbaugh 7 years ago from New Zealand

"As parents, managers, pilots, self-employed, or a stay at home mother, it is up to us to teach our children good old fashion customer service one person at a time."

So so very true. Thank you


kwade tweeling profile image

kwade tweeling 7 years ago from USA

Nice hub! I agree customer service is very important and has been forgotten by many. I make sure to shop the places that have it.

You wonder what happened to customer service. I think I have an answer for you;

Entitlement issues.

People feel very entitled these days. We are so concerned about getting our peice of the pie, we forget someone has to actually MAKE the pie. If things do not go our way, we get mad and blame someone else. We forget the only reason we have the freedoms we have today is because someone fought and wokred very hard for it.

Thank you for the reminder we all need that courtesy starts within yourself.


Beth100 profile image

Beth100 7 years ago from Canada

I agree with you completely! I believe in teaching and educating our children the basics in good manners, appreciation and kindness.


Ladybird33 profile image

Ladybird33 7 years ago from Georgia USA Author

Beth, thank you for reading and agreeing!! Much appreciated!


Tracy711 profile image

Tracy711 7 years ago

great hub..I also wrote one on the very same subject..I agree with you..I was taught long ago about customer service and I carried that lesson with me until I was unable to work..It's so sad that our world has become so rude and that's an under statement..but you know I think with what's going on in the economy maybe this is a good time to send in those letters to management..but then who knows what kind of customer service they offer..God bless


Ladybird33 profile image

Ladybird33 7 years ago from Georgia USA Author

Thank you Tracy, you and I think a lot of like! Customer Service is Critical and I hope to continue to get the message out. Thansk for responding!


Jennj1212 7 years ago

I've been in customer service all my life due to my parents' having a customer service oriented business. I now work 2 jobs - both customer service oriented; one in retail. I agree with your concept, Ladybird33; however, times are a changing. Yes, manners begin at home and I wonder what the customer who stands in the checkout line on the phone teaches her children about manners. That customer is the first one to complain that she was overcharged, treated poorly, her coupons did not get taken off...AND the cashier did not greet her! I see more grown adults with bad manners than college age and younger. I work the service desk at a retailer and get called every name in the book because someone uses a product for 1 day shy of the 90-day return policy and wants to bring it back -used and dirty- 'just because I still can'. But I should be grateful this person is paying my wages? No, they are not. These people are keeping my wages low because they overspend and return food they bought in excess and we have to throw away due to health regulations. Throw away!! Again, that customer will complain if the cost of food goes up. And, they again are too busy on the phone to get the right flavor of coffee and return it - again to be thrown away. Boy, am I gratful!


bpo-outsourcing profile image

bpo-outsourcing 7 years ago

Good manners should be present wherever you go or whatever your work is. Respect goes a long way. Sometimes we do forget about the golden rule.


RTalloni profile image

RTalloni 7 years ago from the short journey

This is much needed encouragement to everyone. Good points with good advice. Jenj1212 is right too, manners should go both ways. However, I've been thinking about this issue for some time and watching the degradation of our society spiral downward. The problem isn't just in stores, it's doctors offices, hospitals, schools, everywhere. As a society we definitely need to work at this, one person at a time, each taking responsibility to increase civilized behavior rather than making choices that break it down. Thanks! Looking forward to reading more of your work.


Ladybird33 profile image

Ladybird33 6 years ago from Georgia USA Author

jenny1212, it is so important, I believe to have good customer service. I appreciate you stopping by!

bpo, yes we do forget the manners from time to time, hope we are reminded of them though, very important!!! Thanks for coming to see me.

RTailoni, you are right as is jenny, it works both ways. All ocmments here are passionate and important and I do love getting them! Thank you!


dosters profile image

dosters 5 years ago from Chicago

Add this comic strip in there! it is hilarious and illustrates your point.

http://comics.com/pearls_before_swine/2011-01-09/

Anyway, I feel that "customer service" should be renamed "Corporate profit maximization." At least that would be more honest.


eventsyoudesign profile image

eventsyoudesign 5 years ago from Nashville, Tennessee

I agree with you. I don't see much customer service anymore. I work in food service. I am constantly dealing with the public. At the symphony we deal with a lot of high profile people and good public relations is a must. Also, get tired of getting a recording when I pick up the phone and make a call to a business. I want to talk to a real life person. Great article. Very nice to meet you. I will read more.


poshcoffeeco profile image

poshcoffeeco 5 years ago from Cambridgeshire

Do you know LB33, that training programmes for customer facing staff should include 'Go the extra mile' That is what I believe is good service. When someone does that little extra thing to make your visit just that little bit special.Often the simplest things make the biggest impression. The person going the extra mile gets just as much in return knowing that they made someones day.

Nice hub.


Ladybird33 profile image

Ladybird33 5 years ago from Georgia USA Author

Thank you for the comments! Insightful!


Precious 24 months ago

Fantastic blog! Do you have any tips and hints for aspiring wretris? I'm hoping to start my own site soon but I'm a little lost on everything. Would you suggest starting with a free platform like WordPress or go for a paid option? There are so many options out there that I'm completely confused .. Any ideas? Thanks a lot!

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