Funny Customers- Part III
Hello fellow Hubbers! Here is the continuing saga of my days at work.
1. A man had come in last Saturday with some folders. He mentioned that he hadn't been filing his taxes for 6 years, but because he received a letter stating that he had to file this year, he came with all of his information to our office. I was not working that day, but heard this story from my coworkers.
As soon as he started walking back to be helped by one of our office ladies, the receptionist noticed that he was wobbling. When he started to talk with the tax preparer, she immediately knew he was drunk. She politely took his information and began to look at it.
He started telling her how he was a rich man and how he had made a lot of money. She pretended to be listening as she went over his documents. He had written things on the top of each folder what he wanted to claim. Somethings included rent, meals, travel, etc. that were not part of his work. So the lady tried to explain to him that because it was not part of his work, he could not claim them. He started adding other things that he thought he could claim. But again, these were not allowed to be claimed.
After about a half hour, the office started to get busy, and the lady realized that she couldn't work on his tax returns with people waiting in the waiting area. So she told him that she would need some time to look over all of his paperwork and give him a call back. He agreed to come back when all of the paperwork was ready and he would just have to come and sign them.
Since then, the lady did his 2010 and 2011 tax returns. The man already owes the government over $5000! So she gave me his 2006-2008 tax returns to work on to see if anything would balance out. He basically ended up owing the government over $2000 between the tax returns I did.
Get this though- since last Saturday, he has been calling every day. He wants to know how much money he is getting back from the government. Our office owner talked to him on Tuesday and told him that he either needed to stop calling and that we would call him when we had some answers, or to pay us the tax return fee to complete the work in peace. Did he listen?
Of course not. A couple of days ago, I was working with a customer, and I had to get some papers from the back. I noticed this sleazy looking guy near our owner's desk. I went to the desk to get those papers and as I walked from my desk to the owner's desk, this guy kept staring at me. As I got the papers and walked back I could feel him still staring at me. Creepy! Later, the office ladies told me it was that same guy who came to get his folders back.
2. Do you remember the man who keeps pursuing my coworker? Well, he has been calling every day since he came in to ask her out to lunch or dinner. I feel like he is a little obsessed at this point. She keeps telling him that she is very happily married and that he should pay more attention to that ring on his finger (he is married and is more interested in my coworker than his own wife). What would you do in a situation like this?
3. One lady came in just to get an estimate of how much she would be getting back as a refund. She was getting over $6200. However, when she saw our fees, she was not happy. She asked why the price was so high. I explained to her that the more forms we fill out for her, the more expensive it would be. She understood that.
I also explained our promotions to help her with the fees and told her that the manager could probably knock off a little more of the price if she was interested in filing with us today. However, she was still not willing to file her taxes with us. She told me that she would make an appointment and come in if she really wanted to do her taxes with us. She thanked me and then left.
My owner was surprised that she went through the whole process but decided to come back. I explained to him that she was not happy with our fees. He told me if she came back that he could probably knock off $100 from her total fee for us. I told him that I hoped she came back so that I could do that for her.
4. Another lady came in with 2 children yesterday. This lady told me that she has 6 children and wanted more. I was shocked but pretended to be calm about what she told me. I didn't say anything but by looking at this lady, it seemed like she was having kids just to be able to claim welfare and child welfare benefits. To me, that is just wrong, but I couldn't say anything. I am just an employee going by what these people tell me.
Apparently, she had worked in 2 different places last year but did not have one of her W-2 forms. I started putting her information into the computer. She asked if I could pull up the other W-2 form online. As I was searching, her kids kept screaming and calling out to her. It got to the point where they were shrieking. It got annoying because there were other customers in the office at the same time. I was afraid that they would walk out because of those children.
In the end, I was not able to find the company that she worked for, as it was not online. I told her the situation, and notified her that the IRS had a law which stated that until February 1st, if someone didn't have their W-2 they were not allowed to file. As February 1st was only a few days away, I asked her if she could wait to file until then. Another option I gave her was that if she received her W-2 earlier that February 1st, she could come in again and I could help her finish filing her taxes. She agreed, took her documents, grabbed her screaming kids by the arms and walked out. I felt badly for the kids though. They just wanted attention and weren't getting it. I wonder if it is like that in their home? What do you think?
As always, comments, thoughts and ideas are greatly welcomed! I will be posting more work stories, and I hope you enjoy reading them!