How to Maintain Professional Growth and Development

MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

NFORMATION SHEET No. 1

QUALIFICATION STANDARDS

It is common in business to have employee whose performances are not satisfactory and who are sometimes an actual problem to management. In getting the right man for the job there must be a better system in selecting the best man for the job.

TECHNIQUES FOR SELECTION

The first requirement of the selection process is knowledge of

  1. the exact nature of the work in the vacant positions
  2. its duties and responsibilities
  3. the requirements of the job, such as mental effort, skill and physical demands

A JOB DESCRIPTION – tells what is done on the job, how it is done, why it is done, and the skills involved in doing it.

JOB SPECIFICATIONS – to determine the right kind of man needed for the job it is necessary to know the specific qualifications of the man who is to do it, the amount and type of experience needed to perform the job, special training on the job and on jobs related to it, special abilities and aptitudes, age, physical qualifications and other requirements.

JOB ANALYSIS – the study of each job operation involved in a certain job. It includes information about the essential abilities, experience, and training to do the job.

TRAINING – this involves observing others who are skilled in the performance to be learned and /for following instructions.

PHILOSOPHY OF TRAINING

  1. Capacity for human growth – everyone in an organization should dedicate himself towards constant personal growth and development in order to make the company grow and develop.
  1. Unique value of each human person – each one is a person in his own right, different from all others. Each one must be developed and trained.
  2. Training and development is established on the belief in the possibility of an ideal union between the organizational objectives and the employee’s interest.

MANPOWER DEVELOPMENT

OBJECTIVES OF AN ORGANIZATION

  1. To attract and retain competent members.
  2. To motivate members to strive to increase their contribution to the organization.
  3. To achieve maximum value from their work in return for training and development cost incurred.

EMPLOYEE’S EXPECTATION

  1. Equitable manpower development treatment.
  2. Opportunities for deserved advancements, promotions or transfers.
  3. Favorable work situations in which maximum contributions can be made.

4. To be kept informed on training matters affecting him.

the manpower development program

A good manpower development program must provide a planned strategy for a continuing development of the abilities of all employees and officers so that they can continue to maximize their contribution towards the attainment of the company’s goal and at the same time achieve their own employment goals.

Formal training and development prgrams should be directed towards the following:

1. Preparation of staff for specific new job assignments.

2. Expanding working skills, functional espertise and management competence.

3. Broadening working perspective, inter-functional understanding and business outlook.

Actual training activities, however, must be based on:

1. Well-defined goals and objectives to be achieved.

2. Training needs of staff identified for training and development.

Manpower development and training requires the harmonized efforts of the following:

1. Trainee – who must have the motivation and capacity to learn and apply his learning.

2. Trainor – who must have the expertise and interest to teach.

3. Immediate superior – who must put his confidence in the trainee and provide him with opportunity to apply his learning.

activity SHEET No. 1

QUALIFICATION STANDARDS

OBJECTIVE:

1. Identify trainings and career opportunities.

Materials:

Activity Sheet

Pen

Procedures/Tasks:

1. Read Information Sheet No. 1

2. Analyze the importance of qualification standards including the trainings and career opportunities.

3. Answer the Activity Sheet No.1

4. Ask the instructor to evaluate your answer.

Give your own opinion on “ the effectivity of an individual to work depends on his qualification to the job”.

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Complete this statement : formal training and development programs should be :

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

self - check No. 1

QUALIFICATION STANDARDS

Check your mastery of Qualification Standards by completing question/task below:

A. Identify the following:

_____________ 1. This involves observing others who are skilled in the performance to be learned and /or following instructions.

_____________ 2. Tells what is done on the job, how it is done, why it is done, and the skills involved in doing it.

_____________ 3. The study of each job operation involved in a certain job.

_____________ 4. One who must have the motivation and capacity to learn and apply his learning.

_____________ 5. One who must have the expertise and interest to teach.

b. What are the Philosophy of Training?

answer key to self - check No. 1

QUALIFICATION STANDARDS

A.

  1. Training
  2. A job description
  3. Job Analysis
  4. Trainee
  5. Trainor

B.

  1. capacity for human growth
  2. unique value of each human person
  3. possibility of an ideal union between the organizational objectives and the employee’s interest.

INFORMATION SHEET No. 2

GENDER AND DEVELOPMENT

Gender and development (GAD) – is about being faithful to the principle that development is for all.

Fairness and equity demands that everyone in society, whether male or female has the right to the some opportunities to achieve a full and satisfying life.

Principles for Gender-Fair Society

  1. Marginalization – both male and female should be given equal pay for work of equal value, economic independence and economic opportunity
  2. Subordination – equality in the quality participation in decision-making and recognition of capabilities.
  3. Multiple burden – there should be shared parenting and shared housework.
  4. Gender stereotyping – liberation from stereotyped images where male is considered superior from female.
  5. Violence Against Women – women freedom from violence and from harassment.
  6. Personal – personhood development.

THE RIGHTS OF THE WOMEN

  1. the right to life, dignity and self-development
  2. the right to nationality
  3. the right to legal equality
  4. the right to quality education
  5. the right to equal employment
  6. the right to greater political participation
  7. the right to adequate social, health, and other support services
  8. the right from fear and violence
  9. the right to freedom from exploitationand abuse
  10. the right to reproduction to include the right to decide the number and spacing of children
  11. the right to protection from suffering,heavy losses, repression, and cured treatment during armed conflict and the ravage of war.

ACTIVITY SHEET No. 2

GENDER AND DEVELOPMENT

OBJECTIVES:

  1. Identify gender equality
  2. Analyze the rights of women

Materials

Activity Sheet

Pen

Procedure/Task:

  1. Read Information Sheet No.2
  2. Divide the class into smaller group.
  3. Give them 5 –10 minutes role play about gender equality.
  4. Evaluate the presentation.

SELF–CHECK No. 2

GENDER AND DEVELOPMENT

Check your mastery of Gender and Development by completing question/task below:

Match Column A and Column B. Write the letter on the blank.

Column A Column B

_____1. development is for all a. Subordination

_____2. equal pay for work of equal value b. Marginalization

_____3. freedom from harassment c. Gender and Development

_____4. shared parenting d. Violence Against Women

_____5. quality participation in decision-making e. Multiple Burden

Give at least five rights of the women.

1.

2.

3.

4.

5.

ANSWER KEY TO SELF–CHECK No. 2


GENDER AND DEVELOPMENT

Matching Type

  1. c
  2. b
  3. d
  4. e
  5. a

Five right of women

(See information sheet no.2)

INFORMATION SHEET No. 3




PROFESSIONALISM IN THE WORKPLACE

PROFESSIONALISM – is viewed and perceived as the way of respecting the rights of others. The way to live one’s life as long as it is within the confines of good moral conduct befitting one’s profession.

“Clients and customers judge a company not only by quality of its products and services but also by the kind of service personnel who serve them.”

The Three Dimensions of Professionalism

  1. Physical projection

This includes:

  • Proper grooming- clean cut, no body odor, clean fingernails, well pressed uniform etc.
  • Good posture- straight body, no hands on pocket, relaxed
  • Natural smile
  • Eye contact but not sneering look
  • Absence of unpleasant mannerism like scratching hair, biting nails, etc. People with mannerism lose their poise and make an impression that they have no confidence in themselves
  • Pleasant disposition, no display of irritation
  • Appropriate dress and wardrobes- one that fits the occasion and the place
  • Oral hygiene, no bad breath
  • Appropriate make up for women, not one that too heavy
  1. Verbal projection

This includes:

  • Being careful with tone, pitch and body language. Tone must be warm and not harsh to the ear
  • Well modulated voice- too loud can be interpreted as aggression, too soft voice projects weakness of character and inhibition
  • Spontaneity in expression, not stammering. This indicates mastery of ideas, making the person sound more credible
  • Speaking with authority- ability to explain and justify ideas, readiness to answer questions. This gives an impression that one knows what he is talking about.
  • Tactfulness- saying the right things on the right time and in the right place
  • Assertiveness in expressing oneself- sensitivity to the feelings of others, always conscious of ones social impact.
  1. Behavior and performance

This includes:

  • Adherence to professional/industry standards of service
  • Compliance to standard operating procedures
  • Assertive behavior
  • Adherence to work ethics and respect to protocol
  • Being discreet with confidential matters
  • Practice social graces- proper table manners, telephone courtesy, appropriate behavior in public, etc.

Professionalism means avoiding bad habits at work like:

· Yawning

· Grouping together with other staff for a chat while on duty

· Using sign language like pointing a finger (instead, approach the person and say what you want)

· Shouting, giggling, loud conversation and horse playing.

· Daydreaming, eavesdropping

· Indulging in customer’s private conversations

· Putting hands on pocket and playing with pocket coins

· Leaning on walls, tables and chairs (for bellboys, security guards, escorts, etc.)

· Sneering or staring look

· Frowning look and show of irritation

· Chewing gum while on duty or while talking to customers

· Bluffing customers

· Reading newspapers/magazines while on duty

· Singing, whistling

· Use of rude and insulting language

· Pointing at something at someone with a finger

· Interrupting customers conversation unless for valid reasons

· Divulging confidential information to customers.

· Leaving one’s station longer than necessary.

Unhygienic Practices To Be Avoided:

· Smoking in non smoking areas

· Coughing/sneezing in public without covering the mouth

· Scratching body parts

· Spitting on walls, floors, sink, grounds, etc.

For Food Handlers:

· Tasting food in view of customers

· Handling food with bare hands

· Serving food/cutleries that have fallen on the floor

· Putting foods in dirty tables

· Cooling warm/hot food by blowing air out of the mouth

· Wiping perspiration with wiping cloth used for service

· Combing hair inside the dining room

· Using strong perfume

WHAT IS A PROFESSIONAL WORKER

  1. The professional worker does not require close supervision or direction. He directs himself. He plans his own activities. He works independently.
  2. The professional worker does not regard himself as an employee. He regards his supervisor as fellow professional worker.
  3. The professional worker does not work by the hour. He expects the overall sum for which he agreed to perform his duties.
  4. The professional worker adjusts his working hours to meet the necessities of his duties without regard of thought for overtime work.
  5. The professional worker takes full responsibility for the result of his action and efforts. He makes his own decision and acts upon them.
  6. The professional worker continuously seeks self improvement. He takes advantage of every opportunity to improve his knowledge and understanding.
  7. The professional worker contributes to the skills and knowledge of the profession. He develops new ideas and shares these to fellow workers.
  8. The professional worker is loyal to his fellow workers. He never gossips about them nor about those he serves.
  9. The professional worker avoids humor and hearsay. He does not credit information received from “grapevines”.
  10. The professional worker adjusts his grievances through proper channels. He discusses them directly and privately with his superiors. He avoids complaining and grumbling with others.
  11. The professional worker meets his professional obligation. He fulfills completely all agreements and obligations entered into with fellow workers, whether they are legal or moral obligations.
  12. The professional worker is sensitive to the problems of his fellow workers. He always considers the effects of his action on the welfare of others.
  13. The professional worker does not advance himself at the expense of others. He aspires for promotion on the basic of preparation and worthy performance.
  14. The professional worker’s chief desire is render service. To improve his profession is his consuming desire.
  15. A professional worker is responsive to change when and where change is necessary. He welcomes new developments in his profession as an opportunity and a challenge.

ACTIVITY SHEET No. 3

PROFESSIONALISM IN THE WORKPLACE

OBJECTIVE:

1. Identify professionalism in the workplace.

Materials:

Activity Sheet

Pen

Procedure/Task:

1. Read Information Sheet No.3

2. Answer the Activity Sheet No. 3

3. Ask the assistance of the instructor to evaluate your answer.

Here are some questions you can ask yourself to check how far you are from being a professional:

3

Always

2

Almost Always

1

Rarely

0

Never

A. PHYSICAL PROJECTION

1. Do I wear a uniform that is clean and wrinkle free?

2. Do I ensure proper matching of colors in my attire?

3. Is my hair neatly combed, clean and worn in style that is becoming to me?

4. Do I use simple jewelries appropriate to my job?

5. Do I always feel and look clean and tidy?

6. Are my shoes well shined and their heels in good condition?

7. Do I change my stockings and underwear everyday?

8. Are my nails clean, well shaped, with moderate length?

9. Do I make it a habit to wear deodorants, especially when I perspire heavily?

10. Do I wear light cologne during my duty?

11. Do I brush my teeth after meal or refresh my breath with oral antiseptic/mouthwash?

12. Am I free of body odor?

13. Am I free of any bad breath?

14. Do I wear simple and appropriate make-up?

(ladies only)

15. Do I retouch my make-up from time to time? (ladies)

16. Do I fix my hair from time to time?

17. Am I relaxed and not rattled by irritating or uncomfortable situations on the job?

18. Do I maintain a good posture while on the job (straight body, not leaning on walls, chairs)

19. Am I free of unpleasant mannerisms?

3

Always

2

Almost Always

1

Rarely

0

Never

B. VERBAL PROJECTION

1. Do I speak with a friendly tone and modulated voice?

2. Do I use a simple language in my conversation with people?

3. Do I maintain eye contact while conversing with others?

4. Do I pay full attention when talking to them?

5. Do I express interest in what people say by active listening, nodding head, asking questions, etc.?

6. Am I more of the listener rather than a talker?

7. Do I allow others to finish their statement before I react?

8. Am I cautious of the words I speak to avoid hurting or antagonizing others?

9. Do I know how to keep confidential matters?

10. Do I avoid speaking gossip nor indulging in gossips?

11. Do I generously use magic expressions like please, kindly, may, do you mind, I’m sorry, etc.?

12. Can I maintain my composure when talking to unreasonable or irritating person?

13. Am I honest and sincere in my communications and avoid bluffing anyone?

14. Do I avoid unpleasant non-verbal signals like sour face, inattentiveness, sneering or staring look, etc., when dealing with people?

C. ETHICS AND SOCIAL GRACES

1. Do I know and practice my table manners?

2. Do I avoid by passing people in the organization?

3. Do I know how to respond when introduced to someone?

4. Do I keep my appointments and come on time?

5. Do I give way to ladies (if man) or to elderly?

6. Do I keep my work area organized and tidy?

7. Do I practice basic courtesies in the use of telephone?

8. Do I respect the privacy of others or their personal space (i.e., not opening their letters, not too close, no eaves dropping, not meddling in their conversation)?

9. Do I have the habit of greeting people I meet like company officers, customers, etc.?

10. Do I avoid gossiping about my boss and my company to other people?

11. Do I refrain from unhygienic practices like spitting in public areas, sneezing without covering my mouth, etc.?

Answers:

Add your score per category. The average score is calculated as total score divided by the number of items.

Total Score

Average Score

Remarks

A. Physical Projection

B. Verbal Projection

C. Ethics/Social Graces

Grand Total

Average score of

2.8- 3.00 is high score

2.5- 2.70 is moderate or acceptable

Below 2.5 is not acceptable

From the results of the test, identify your weak points as a professional.

Physical Projection

Verbal Projection

Ethics/Social Graces

SELF CHECK No. 3




PROFESSIONALISM IN THE WORKPLACE

Check your mastery of Professionalism in the workplace by completing the question/task below:

What is a professional worker?

1.

2.

3.

4.

5.

answer to SELF CHECK No. 3




PROFESSIONALISM IN THE WORKPLACE

What is a professional worker?

(See information sheet no.3 )

information sheet No. 4




LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS

Licenses and /or certifications:

  • National Certificates – given to the individual who passed all NC level (I-IV)
  • Certificate of Competency – given to the individual who passed per NC level. Required to passed test of skills and test of knowledge.
  • Professional Licenses – Board examination taken by graduates under the Philippine Regulation Commission.

Sample of Licenses/Certificates

COC:

Baker Date Encoder

Building Wiring Installation Computer Technicians

Consumer Electronics Mechanics Lathe Machine Operation

Dressmaking Domestic Refrigeration

Automotive Service Technician Finishing Carpentry

Electric Arc Welder

Professional Licenses:

Teacher Civil Engineer

Nurse Electrical Engineer

Doctor Mechanical Engineer

Lawyer Chemical Engineer

Architect Electronics Communication Engineer

Medical Technology

Marine

Certified Public Accountant

activity sheet No. 4




LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS

OBJECTIVE:

1. Classify the different professional licenses and certifications:

MATERIALS:

Activity Sheet

Pen

PROCEDURES/TASKS:

1. Divide the class into a smaller group.

2. The group will conduct an interview of people who obtained and renewed their licenses relevant to their career.

  1. Let the group formulate their guide questions based on how the individual obtained their licenses and certifications.
  2. Report the group output .

.

self - check No. 4




LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS

Check your mastery of Professionalism in the workplace by completing the question/task below:

Classify whether the following sample are professional licenses or certificate of competency. Write them on the box below:

Teacher Dressmaking Lawyer

Consumer Electronics Mechanics Baker

Doctor Building Wiring Installation Nurse

Marine Computer Technicians

Professional License

Certificate of Competency

answer key to self - check No. 4




LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS

Professional Licenses

Teacher

Lawyer

Nurse

Marine

Doctor

Certificate of Competency

Consumer Electronics Mechanics

Computer Technicians

Dressmaking

Baker

Building Wiring Installation

answer key to self - check No. 4




RECORD OF COMPETENCE

YES NO

1.Trainings and career opportunities are

identified and availed based on job

requirements.

2. Recognition are sought/received and

demonstrated as proof of career advancement.

3. Licenses and /or certifications relevant to

job and career are obtained and renewed.


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