Insurance Jobs: Claims Adjusters, Examiners and Investigators Often Need 4-Year Degrees - But Not Always

What Online Information is Really Accurate?

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Degree Required in Job Descriptions

The US Department of Labor and the Bureau of Labor Statistics state in their job descriptions of American occupations that the job titles of Claims Adjuster, Claims Examiner, and Claims Investigator at the entry level of employment require only a high school diploma, but that in the real world, employers prefer job candidates for these positions that possess bachelor’s degree or some insurance-related work experience or vocational training (Reference: http://www.bls.gov/ooh/business-and-financial/claims-adjusters-appraisers-examiners-and-investigators.htm#tab-4 Retrieved May 26, 2014).

Unfortunately, some Employment & Training writers leave out the second part - the part about employers preferring a 4-year degree.

Examining the employment vacancy postings in these job titles today in the United States, I find that many of the positions require a college degree and an analysis is provided below. Companies that do hire people with high school diplomas and offer on-the-job training (OJT) are listed for quick reference.

The largest number of total job listings in these job titles that do not require a college degree fall under Claims Investigators.

Traffic claims can be complex and include property and bodily damages.
Traffic claims can be complex and include property and bodily damages. | Source

Claims Adjusters

  • Number of Jobs Posted: 6,373
  • Number Not Requiring a Degree: 246 or 3.86% of jobs

Companies Offering On-the Job Training and Not Requiring a Degree

  • Access Insurance
  • Crawford & Company
  • Farmers Insurance Group
  • Fred Loya Insurance
  • GEICO
  • Progressive Insurance
  • New York Life
  • USAA
  • Veracity Research - Dallas Texas

An auto insurance claim or two will likely result from this scene.
An auto insurance claim or two will likely result from this scene. | Source

Claims Examiners

  • Number of Jobs Posted: 10,300
  • Number Not Requiring a Degree: 200 or 1.9% of jobs

Companies Offering On-the Job Training and Not Requiring a Degree

  • Crawford & Company
  • GEICO
  • Hartford Financial Services Group
  • ICS/Merrill
  • Kelly Services
  • Mary Kraft Staffing and HR Solutions4
  • Sedgwick Claims Management Services
  • TriStar Insurance Group
  • Ukpeagvik Inupiat - Alaska based company

An interesting comparison is with the companies that require college degrees, some of them being 2-year degrees, arranged number of jobs offered, largest to smallest:

  1. Liberty Mutual
  2. Department of Veterans Affairs
  3. Jobplex
  4. McGladrey
  5. Baker Tilly
  6. Travelers
  7. Crawford & Company
  8. Esurance
  9. Hartford Financial Services

Some more advanced positions within the title Claims Examiner with greater responsibilities require Masters Degrees.

Some insurance claims just do not make sense. A large number of Claims Investigators are needed currently in the United States related to personal, commerical, and government agency claims.
Some insurance claims just do not make sense. A large number of Claims Investigators are needed currently in the United States related to personal, commercial, and government agency claims. | Source

Claims Investigators

  • Number of Jobs Posted: 24,600
  • Number Not Requiring a Degree: 500 or 2.03% of jobs

Top Companies Offering On-the Job Training and Not Requiring a Degree

  1. CSI Companies
  2. Hartford Financial Services Group
  3. ICS/Merrill
  4. Kelly Services
  5. Mary Kraft Staffing and HR Solutions
  6. MGM Resorts International
  7. Northern Tool (warranty claims on products)
  8. Progressive Insurance
  9. Sedgwick Claims Management Services
  10. USAA
  11. Veracity Research

Comparison: Companies that are requiring a college degree or higher certification:

  1. Hartford Financial Services Group
  2. Liberty Mutual
  3. Esurance
  4. Farmers Insurance Group
  5. Travelers Insurance
  6. PMA Companies
  7. US Department of Veterans Affairs
  8. Western Construction Group
  9. QBE North America

We see more government and commercial lines work under investigation jobs as compared with adjusting and examining jobs.


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Comments 4 comments

Patty Inglish, MS profile image

Patty Inglish, MS 2 years ago from North America Author

@epbooks - Thank you for your comment! Investigations especially seems a field to attempt to enter for a long-term career with advancenent.


Patty Inglish, MS profile image

Patty Inglish, MS 2 years ago from North America Author

@ Ericdierker-- As of May 27, 2014 --

That is not correct, based on data submitted by the counties and states across USA:

1) May 2013: 275,500 Claims Adjusters, Examiners & Investigators were employed in USA

2) April 30, 2014: 288,100 Claims Adjusters, Examiners & Investigators were employed in USA.

3) May 26,2014: Tens of thousands of jobs advertised in these job titles.

Change from May 2013 to end of April 2014 is +12,600 workers in these job titles during one year = Increase of 4.57% for the one-year period.

The US Federal Government via BLS estimates an increase from 2012 to 2022 of only 10,800 more jobs in these titles and I think we will top that estimate.

The report of these job titles for year ending 2012 showed a discrepancy. One report was of 311,100 workers, while another was for 297,000. The Fed reports of county and state data seem not always consistent in this sense. However, the 2014 employment pool nationwide in these job titles is approaching the former 2012 higher figure.

Let us follow the labor market and see what occurs next.


Ericdierker profile image

Ericdierker 2 years ago from Spring Valley, CA. U.S.A.

I would like to see actual "new hire" stats in these areas. 10k jobs posted and I would bet 100 filled maximum. I suggest most of the training offered posts are really, wash out positions. What used to take a week in adjusting now is normal for a month or two.


epbooks profile image

epbooks 2 years ago from Las Vegas, NV

Good to know!

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