Looking For A Work At Home Job? Read This First!

My Career As A Call Center Agent


I have been retired from the work world for 15 years. I didn’t choose to retire from my job as a Medical Technologist. I had “topped out” salary wise, and because of my age, I was costing the hospital too much for benefits. They could hire two technologists for the same amount they were paying me. After 18 years of loyal, dependable work for them, I was told my services were no longer needed! I was devastated. They weeded me out, and about 20 other employees for the same reason. So, now, what will I do? At my age I knew it would be hard for me to find a job. I was right.

I began looking into ways I could make money from home. I began researching on the internet. There are so many scams out there, and I knew I had to be very careful. After a lot of study, I decided on one company who had a good reputation. I applied for a position as a Call Center Agent

I had to pay for a background check . I didn’t mind that. Since these agents handle customer’s credit card information, they wanted people with stellar backgrounds. Mine was fine, of course. The next thing they required was a voice audition. They furnish a script, and I had to record it verbatim. With my southern accent, I didn’t think I’d pass the test, but I did. I was offered a contract, which I signed by email. I had a job! I would make .25 per minute on each call, and that sounded good to me. That’s $15.00 per hour; I was thrilled. I’m so naïve. That figure is assuming I’d talk for one straight hour at .25 a minute. Sometimes I’d sit for a long time just waiting for the phone to ring. The calls would depend on how many agents were on line and how many calls were coming in.

This job would entail answering the phone and taking orders from customers who heard an advertisement on TV about different products. It seemed simple enough. I would take their order, put in the credit card information, and what could be simpler??? In order to begin taking these calls, there were several things I had to do:

Buy a new computer (my old one wouldn’t do the job)

Have a dedicated phone line installed.

Buy a special phone just for this purpose. A regular phone won’t do because you need the special headset.

Buy a phone headset that was hands free to go into the new phone.

It is amazing to me how this whole procedure works. We took calls from any company whose commercial caused someone to call to order. It could be a call for any one product out of hundreds. It just depended on whatever company contracted through this company to handle their orders. I thought how simple it would be just to take calls for one company, but it didn’t work that way. When a call came in, my phone would ring, a script for that particular product would pop up on my screen, and I would greet the customer. I would then type in all of their information: name, address, email address, credit card number, thank them very much and hang up and wait for the next call. I’m sure you have seen these annoying commercials on TV. They sell everything you can think of. Some products are good, some are junk.

Like everything else in life, this job was not going to be as simple as I thought.

The company stresses there can be NO background noise. They don’t want customers to know their call is being taken by someone at home. I have a Miniature Schnauzer who is a barker. She can hear a cricket two blocks away and she will bark. I had to schedule my work time around her nap time which is from 10AM till Noon. I made signs to put on my front and back door telling visitors NOT to knock. My dog will bark! Once you make a commitment to work certain hours, you MUST honor that commit. You can’t change your mind, or else! You will get a bad mark on your record, so that is a NO-NO!

Next, I had to get my computer ready. This means running all virus scanners, cleaning the cache, making sure the pop ups are enabled or I won’t get the script on my screen. This has to be done before beginning to take calls. So, preparation alone would take me about an hour.

I soon discovered that I was lucky to get a total of 30minutes talk time out of an hour. I wasn’t even making minimum wage. I was determined to make this job work. I invested a lot of time practicing the scripts for different products, but then I never knew which company I would take a call for. I wanted to be ready and knowledgeable. The company advised that the more knowledge you have about a product, the better. It was mandatory to study and to attend online training sessions for different products. I seldom got a call for a product I was familiar with.

I had to follow the script that popped up verbatim. That’s OK IF the customer doesn’t interrupt with a question: then I’d have a problem. “What’s the return policy? How much is shipping? What other colors does this come in?” etc. etc. Not to worry…there were Frequently Asked Questions that appeared on the screen in tiny letters over on the right hand side of the script. I’d have to quickly scan the FAQ’s to find an answer while the caller waited impatiently for my response.

Then I’d get the customer who was MAD! They didn’t receive their order yet, or they had returned the product and never got a refund, or some other reason. I couldn’t blame them for being angry, but I’d explain that I only take orders. I’d give them the customer service number. They would yell at me and say they had already done that and they were put on hold or they just didn’t get any satisfaction from the company.

The company wanted the agent to push different products other than the one they had called for. A big one was Clubs. This is where you had to sell magazine subscriptions, or these “money saving” coupon books. All they had to do was to agree to receive these extras, and they would get a $50.00 gift card from a leading store. They liked that idea until I had to tell them: You can cancel this club at any time within 30 days, and your credit card will not charged another dime; however, if you do not call within 30 days, your card will be charged $______a month. In other words, your card will continue to be charged FOREVER! Sometimes the customer would agree, because all they heard was the part about the gift card. If they did say no, I had to give the caller three rebuttals. Could not take NO for an answer.

I did this work for six months before I realized I made a mistake. But at least now, I have a new computer that I can use to write, a phone that is useless, and a dedicated phone line that needs to be uninstalled.

I was told by the company to begin with there are some agents who make $1,000.00 a month. They evidently work at least 12 hours a day without a potty break, or anything to eat. I knew I could never come close. I was lucky to be earning $3.00 an hour. I have to look at this experience as another learning curve in my life. On the rare occasion I see an ad on TV for something that I really want, and I call to order the product, I don’t waste any time with the poor agent taking my call. I’m polite, but I simply say, “I called to order this product, and nothing else. Thank you very much.”

I know it’s a job, and somebody’s got to do it…..it just won’t be me!

Books on Selling Over The Phone

Would You Like To Take These Calls?

See results without voting

© 2011 Mary Hyatt

More by this Author


Comments 174 comments

Patty Inglish, MS profile image

Patty Inglish, MS 5 years ago from North America

Now we have the story from the other end of the phone! Voted Up and Awesome.


arusho profile image

arusho 5 years ago from University Place, Wa.

mary615, that was hilarious. I know we have all been in a job like that!


mary615 profile image

mary615 5 years ago from Florida Author

Hi Patty, thanks for reading, and thanks too for the great vote! Good to see you...


mary615 profile image

mary615 5 years ago from Florida Author

arusho: funny but SO true! I did't sign another contract with them even though they asked me to. I don't miss this job at all!


Gypsy Rose Lee profile image

Gypsy Rose Lee 5 years ago from Riga, Latvia

OMG I'd be so stressed out and it wouldn't be worth the while. Glad you got out of that job. I have a job writing articles with info I get from the Internet. It doesn't make me get very big bucks but I like to keep busy and it satisfies me.


WillStarr profile image

WillStarr 5 years ago from Phoenix, Arizona

Hi, Mary, and I apologize for yelling at you (assuming that was you).

Great story!


mary615 profile image

mary615 5 years ago from Florida Author

Yes Gypsy, it was very stressful and I just worked for peanuts! I'd still like to do something else to earn extra money, so I'm always looking. Good to see you again.


mary615 profile image

mary615 5 years ago from Florida Author

Gee, Will, you didn't yell at me (as far as I know) Thanks for reading and the compliment. Hmmmmmm, wonder who you DID yell at???????? Bye


susan54 profile image

susan54 5 years ago

mary615,Vote up!!Great hub, as always you are such a talent.thanks


mother knows best profile image

mother knows best 5 years ago from Dearborn, MI, USA

Thanks for this. I have considered many work from home jobs. It's always nice the get the worker's perspective on these types of jobs. Hope HubPages is treating you well and helping you out with your income. :) I voted you up as well during my Hub hopping adventures.


mary615 profile image

mary615 5 years ago from Florida Author

Hi friend susan54, Thanks for the vote UP, and for the compliment. You are too kind. See you agai soon, I hope.


mary615 profile image

mary615 5 years ago from Florida Author

Mother knows best (I love that handle), I wasted a lot of time and energy on this job! I'm hoping I'll make a little $ here, but I just came on board because I like to write. If the $ comes, I'll be thrilled. Thanks for the vote, too. Goodnight.


writer20 profile image

writer20 5 years ago from Southern Nevada

All about you bad work and very interesting.


mary615 profile image

mary615 5 years ago from Florida Author

Hi writer20, thanks for taking the time to read my story. It was not one of my best decisions to take that job!


Peggy W profile image

Peggy W 5 years ago from Houston, Texas

The sad thing is that you lost your medical technologist job. There is supposedly age discrimination laws on the books but they seldom seem to be enforced. Sad! Thanks for the first hand rendition of what those call centers are like. Voted up and useful.


Hyphenbird profile image

Hyphenbird 5 years ago from America-Broken But Still Beautiful

That would make me a nervous wreck. And all of the money you spent just to get started is staggering. I think those people really earn their paycheck. And I am happy you got out. You are too wonderful for something of that sort.


mary615 profile image

mary615 5 years ago from Florida Author

Hi Peggy W, Well, these big corporations claim it's just good business to "throw out the old" and get brand new blood. I was very hurt because all those years of loyalty to them meant nothing. Thanks for the vote Up, etc. See you again soon...


mary615 profile image

mary615 5 years ago from Florida Author

You amaze me Hyphenbird...as busy as I know you are, you take the time to read and comment on Hubs and still write your own wonderful Hubs. Thank you! I am SO far behind in my reading...think I'll stay up late tonight. Thanks for the nice compliment. Goodnight....


Eiddwen profile image

Eiddwen 5 years ago from Wales

Hi mary,I am sure so many of us can relate in some form or other to your brilliant hub.

Good for you for getting away!!!!

I love reading your stories etc mary because they have Natural and Sincere stamped all over them.

I vote up up and away!!!It is also qualities like yours that make Hubpages the special community that it is!!!

Kere's to so many more to share on here.

Take care and I wish you a wonderful weekend.

Eiddwen.


mary615 profile image

mary615 5 years ago from Florida Author

Good Morning, my friend,Eiddwen. Always good to see you. Thanks so much for the lovely compliments on my work. I pale when compared to you and those like you here. I'm not a learned poet or writer: I just write like my mind tells me. Thanks too, for the vote! I hope your day will be wonderful! See you again soon. Regards.


Eiddwen profile image

Eiddwen 5 years ago from Wales

You're very welcome mary.


gogogo 5 years ago

Thanks for the article, now I will never apply for one. Very interesting enjoyed it


mary615 profile image

mary615 5 years ago from Florida Author

Hi gogogo, No, don't ever apply for one of these jobs! They are the worse! Most of these "work at home" jobs are just scams to get people to spend their money and get nothing in return. I'll just stick to writing! Glad you enjoyed this. Regards..


drbj profile image

drbj 5 years ago from south Florida

It's good to hear the true facts about these order-taking companies, mary, but I regret you had to learn these things the hard way. You can take pleasure in the fact your warning may keep others from falling for similar scams. If it sounds too good to be true, it ain't.


mary615 profile image

mary615 5 years ago from Florida Author

You are SO right, drbj. These companies make it sound wonderful. They don't tell you up front what it's all about. They depend on dumb people like me to fall for their lines! We live and learn, right?


kellymom1970 profile image

kellymom1970 5 years ago

mary615, Are you the one calling me all the time.LOl I love your hubs. I just posted my first hub swing on by you may end up with a haircut.


mary615 profile image

mary615 5 years ago from Florida Author

Good for you!!! kellymom1970. I'll run right over and read it. Goodnight...


thelyricwriter profile image

thelyricwriter 5 years ago from West Virginia

Sounds like a bad job to me:( I don't mind talking on the phone, but at a call center, no thanks. I tried this line of work after graduation and that thing opening paragraph is still in my head. It has been 10 years and I still remember it. At night, I would recite it, not on purpose. I hope I don't do it tonight... A fun story as always Mary. Up, funny, and interesting!! Have a good Sunday and talk to you soon.


Spiritsandghosts profile image

Spiritsandghosts 5 years ago from Melbourne, Victoria, Australia

You got a lot of valuable experience from it. You learnt something as well, not all was lost. Thanks for the info, I have been looking for some online extra income, it won't be this one! Cheers and take care.....Thalia (spiritsandghosts)


mary615 profile image

mary615 5 years ago from Florida Author

Good Morning, thelyricwriter! Good to see you this beautiful sunny morning! You can certainly relate to my experience. I did learn from it, though, especially about computers. I never knew how to "clean my cache" before; now I do! Thanks for the votes. Hope your day is fantastic.


mary615 profile image

mary615 5 years ago from Florida Author

Hi Spiritsandghosts! So nice to see you. I didn't mention this Call Center by name, of course, but they are all basically the same. Be Careful! Lots of scams out there. Thanks for reading. Have a good day.


SanXuary 5 years ago

You our not the only one feeling conned and I once thought that I was the only one as well. I am on job seven since leaving the Military and two of those jobs were straight up criminal enterprises. When I explained one of them to another person he gave me a Webb site dedicated to hundreds who had been abused just like me. By the way a huge report featured people in prison doing the exact job that you were doing. It was about prison labour programs and of course there was a problem with that back ground check you paid for. You live in learn and yes I have dedicated myself to opposing and condemning these companies until I am dead.


mary615 profile image

mary615 5 years ago from Florida Author

Good Morning, SanXuary, good to see you. Yes, these companies survive only because they prey on people who are just looking to make a little money. They should be stopped, and I commend you for your efforts and concern. Have a wonderful day....


Sueswan 5 years ago

Hi Mary,

I give you lots of credit. Taking orders is one thing but to be expected to sell magazine subscriptions, well I would have quit right then.

Voted up and awesome.

Have a good evening. :)


mary615 profile image

mary615 5 years ago from Florida Author

Hi there, Sueswan! Good to see you. Thanks for reading, and for the votes! See you again soon...


Angela Kane profile image

Angela Kane 5 years ago from Las Vegas, Nevada

Great article about call centers, I work with job seekers every day and the details in this article will be recommended to my followers.


mary615 profile image

mary615 5 years ago from Florida Author

Hi Angela Kane, I was being much too kind in my Hub about the Call Center or should I say I was being diplomatic? It was NOT a good experience to say the least. Thanks for reading. Goodnight.


William Gerace profile image

William Gerace 4 years ago from Philadelphia, Pennsylvania

Hi Mary I know exactly the call center you worked for and now to sound mean I found it quite entertaining I work for them too thankfully my experience has been great. I average between $11-15 an hour. I think if you were able to work nights your experience would have been better. Call volume isn't that great during the day. I worked a few times and it's just not worth it. That being said I'm sorry you didn't stick it out but I'm glad to have met you. I hope I didn't offend in anyway I loved your article. Also it is another reason why I am trying to build my Hubpages up so eventually I can do less of the call center job we both did. Hopefully one day this will happen. Again great Hub. Thanks again and have a nice day.


mary615 profile image

mary615 4 years ago from Florida Author

Hi William, thanks for reading and commenting on my Hub about being a call center agent. I'm happy the experience is going well for you. You are right about working at night, I think. The thing that pushed me "over the edge": they wanted insurance agents. I studied, took the Fl. exams and passed. Then I found out I could only take calls for Fl. residents. So, I'd sit and sit and wait for a Fl. call. I hope you can make enough from HubPages to quit the call center. Thanks for the compliment on my Hub. Nice to have met you; hope to see you again, soon.


William Gerace profile image

William Gerace 4 years ago from Philadelphia, Pennsylvania

I hear you I just applied for a permanent employee job with Live Ops hopefully I get it I guess time will tell. Thanks for writing me back and have a nice day. Pleasure to meet you.


mary615 profile image

mary615 4 years ago from Florida Author

Hi again, William Gerace, I did't want to name the company I worked for but that's the one. I wish you all the luck. I know there is money to be made with them if you don't mind using their tactics on people. Glad to meet you, too!


midget38 profile image

midget38 4 years ago from Singapore

Mary, thanks for sharing this with us....it sounds like it is really good that you have stopped working for this company because it sounds like it would cost more than you would earn!! Writing for Hubpages would be a better proposition....at least you get a potty break!! Thanks for this hub, which is lovely, interesting and most of all, shared!


tjdavis profile image

tjdavis 4 years ago from Moscow, Texas

Wow that job sucked. I just don't think answering phones is the job for me and I hope you find something you can be happy in doing.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, midget38. There are a lot of these Work At Home companies. Maybe I chose the wrong one! Yes, at least with HP, I can take a potty break or get a snack to eat.

Thanks for reading, and for the share! Mary


mary615 profile image

mary615 4 years ago from Florida Author

HI, tjdavis. Thanks for reading and commenting on my Call Center Agent job. If it had been just answering the phone and taking orders I could do that; it was all the extra pressure I couldn't take!

I'm happy doing HubPages: just won't make a ton of money, though.

Mary


kelleyward 4 years ago

Hi Mary! That sounds so awful to me! I'm glad you wrote this because now I know to stay clear from these types of positions. Thanks for sharing this! Kelley


carter06 profile image

carter06 4 years ago from Cronulla NSW

Wow what an experience!! gosh you have to be so careful & thanks for sharing what you've learned in your well written hub...some really good stuff here...lots of votes & shared...


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL

Very interesting! I'd rather hear your southern accent then what I hear when I have to call Dell or Apple! I understand every third word they say. This job sounds interesting for some people, but I agree it's not for everyone. Nice read!:)


Stephanie Henkel profile image

Stephanie Henkel 4 years ago from USA

It's funny, I never thought about someone taking these calls from their own home, but it makes sense. It's too bad that it's not a job that you could make money doing after all the preparation. Thanks for an eye-opening hub! Voted up!


mary615 profile image

mary615 4 years ago from Florida Author

Hi, kellyward, You are right: you don't want this kind of job! It wasn't for me, I'll tell you that! I'm not that "pushy" with people.

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi carter06, thanks for reading and commenting on my career as a call center agent. I guess if the company told people the truth about the job, they would never hire anyone!

Thanks for the vote and the share, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi Sunshine, thanks for reading about my call center agent career. I know what you mean when you can't understand the agent on the other end of the line. I guess that's why this company had you to do an audition. I never thought I'd pass that!

No, this job is not for everyone, including me.

Goodnight, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi Stephanie. Yes, the company didn't want customers to know the calls were being answered from a home! Every call was recorded, and if the company heard a baby cry or a dog bark, that agent was fired!

Thanks for reading and commenting, and for the vote, too. Mary


FullOfLoveSites profile image

FullOfLoveSites 4 years ago from United States

Great and humorous article, but yes, that's the reality. Thanks for sharing your story. :)


Tricia Ward profile image

Tricia Ward 4 years ago from Scotland

There are a lot of firms luring people but some must work


iamakid profile image

iamakid 4 years ago from Philippines

I want to have a job now, but i'm still a student, i need money but i won't do that job, no way, that cost too much time.


mary615 profile image

mary615 4 years ago from Florida Author

Hi FullOfLoveSites, thanks for reading my Hub on work as a call center agent.

It was not a pleasurable job, that's for sure!, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Tricia, yes, there are a lot of firms that hire people to take these calls, but there is a fast turnover. Once the agent realizes what they have to do, they quit like I did.

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, iamakid, I know how it is when you're a student and have to have money. One of my daughter worked two jobs as a food server and went to college full time.

I would not recommend being a call center agent! Mary


iamakid profile image

iamakid 4 years ago from Philippines

Thanks mary! How I wish I can do that here in the Philippines.


Debz Dharmey profile image

Debz Dharmey 4 years ago

thanks for sharing your experience. :-)


mary615 profile image

mary615 4 years ago from Florida Author

Hi, iamakid. I'm not sure they have these call centers in the Phillippines, but I don't think you would like working for one even if they do!

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

HI, Debz Dharmey. I'm glad you read and commented on my Hub about being a call center agent.

Goodnight, Mary


kunynghame profile image

kunynghame 4 years ago from Clarks Summit, PA

Sounds like a very awful experience, probably very discouraging, too!


Hezekiah profile image

Hezekiah 4 years ago from Japan

Good to hear stories like this. I guess most jobs working from home need a lot more effort put it for the money, it's all good as long as you stay away from the scams. Some call center type jobs like that here in Japan.


Rschauhan profile image

Rschauhan 4 years ago from Himachal Pradesh

its great to read your experience. You have shared it with good words. voted up.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, kunynghame, Yes, it was not a good experience at all!

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Hezekiah, Yes, there are a lot of scams out there. This was a good company I worked for; just very touch to do for the money I earned. They don't tell you in the beginning what is expected of you.

Have a wonderful day in far off Japan, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Rschauhan, thanks for reading and commenting on my job as a call center agent, and for the votes.

Welcome to HubPages, by the way, Mary


naimishika profile image

naimishika 4 years ago from India

Great article about ... Thanks for sharing.


Patty Kenyon profile image

Patty Kenyon 4 years ago from Ledyard, Connecticut

Wow, Thank-you soooo very much for sharing your experience with Work at home Jobs!!!

Voted up, Interesting, and Useful!!!


Nicole S profile image

Nicole S 4 years ago from Minnesota

Very neat hub. I work from home as well and it's so much nicer than commuting every day. Nice hub!


mary615 profile image

mary615 4 years ago from Florida Author

Hi, naimishika, Thanks for reading about my experience as a Call Center Agent. Yes, it's something to think about, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi Patty, thanks for taking the time to read and comment. I just try to warn people who might be considering this type of work.

Thanks for the votes, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi Nochole S Thanks for reading. I'm curious: do you do other work at home (other than HubPages)? I thought this call center work would be ideal for me, but it wasn't.

My best, Mary


Nicole S profile image

Nicole S 4 years ago from Minnesota

I do a wide variety of things, but mostly customer service for a company that allows us to telecommute. I got lucky and found a nice company, but I'm sure there are plenty of scam places out there too :(


iguidenetwork profile image

iguidenetwork 4 years ago from Austin, TX

Very good article! More often than not, it's just luck that gets some of us into good and legitimate work-at-home jobs. Thanks for sharing your wonderful story! :)


mary615 profile image

mary615 4 years ago from Florida Author

Hi again, Nicole. Thanks for coming back to let me know about the work you do. I'm happy you found a good company. Good luck.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, iguidenetwork, thanks for reading and taking the time to comment on my work about being a call center agent. I agree you need a little luck to find a good WAH job.

My best, Mary


Specialk3749 profile image

Specialk3749 4 years ago from Michigan

Thanks for the warning! I will stick with Hubpages...lol


mary615 profile image

mary615 4 years ago from Florida Author

Hi Speciallk3749, thanks for reading and heeding my warning. Yes, I'll stick to HP, too.


GClark profile image

GClark 4 years ago from United States

Excellent in-depth article that truly gives great in-sight as to what it takes to do this work-at-home job along with information on the costs involved before you even make a dime. I am guessing that if you had been lucky enough to have this same type of detailed info available earlier you would have passed on the "opportunity!" You have definitely saved many others from making the same mistake. Thanks for sharing.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, GClark. Thanks for the nice compliment on my Hub about being a call center agent. Oh, yes, if had only known what I was getting into, I never would have made the commitment to do this kind of work.

People fall for this every day hoping they will make big money.

Thanks for reading and commenting, Mary


Alecia Murphy profile image

Alecia Murphy 4 years ago from Wilmington, North Carolina

I always felt like doing call center work was more of an expense than an actual worthy investment than they make it out to be. But your experience confirms it to me. If I do something work at home, it won't be this. Thanks for sharing your experience honestly.


mary615 profile image

mary615 4 years ago from Florida Author

Hi Alecia. Yes, a lot of people (including me) think they will make lots of money answering phones and taking orders....not that simple!

Thanks for reading and commenting, Mary


lindsay123 profile image

lindsay123 4 years ago from Philippines

thank you for sharing your experience, i have not tried to work as a call center agent but i think its not the job for me. I am satisfied with my article writing work. Here in the Philippines, i am quite satisfied with the earning i get in article writing though for some might think that it is quite low..


mary615 profile image

mary615 4 years ago from Florida Author

Hi, lindsay123. Thanks for reading about my experience as a call center agent. No, if I were you, I'd just stick to writing...that's what I will do.

Have a wonderful day, Mary


Sally's Trove profile image

Sally's Trove 4 years ago from Southeastern Pennsylvania

It's so valuable to hear experiences like this...you never get this picture from the come-on spiel a company lays out to woo potential employees/contractors. The truth shall set you free! Up, interesting, useful. I wish "necessary" were a voting category. :)


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Sally's Trove. Yes, these companies make you think it's just a peachy job and you'll make lots of money being a call center agent: Baloney! Every time I see an ad on TV with an 800 number, I think to myself, "That call will go straight to some call center agent working from home"

Thanks for reading and for the votes, Mary


gail641 profile image

gail641 4 years ago from Mason City

Hi, I don't think that I would ever want a job like that. 3 dollars an hour doesn't sound good at all. Very interesting and great hub. The telephone job sounded like a lot of trouble for very little money.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, gail641. No, I don't think you would like a job like this one that pays you about 3.00 an hour, not to mention the stress!

Thanks for reading and commenting. Goodnight, Mary


gail641 profile image

gail641 4 years ago from Mason City

Your welcome.


upal19 profile image

upal19 4 years ago from Dhaka

Some people surely will learn from this experience. I'm also of them. Thank you for kindly sharing this.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, upal199. Nice to meet you! I do hope people will learn from my experience as a call center agent.

Thanks for reading and commenting, Mary


oceansider 4 years ago

Mary,

Thank you for writing about your experience with that work at home job answering calls.....that must have been so frustrating to go through...buying a computer, phone & all that, just to find out you could hardly make any money.....I also tried something many years back, working from my home computer, and it was also a big disappointment, I never even made a penny from it.

I need a job now, but I am being careful and selective about what I apply for.....thank God I am still on Unemployment Insurance!


dianetrotter profile image

dianetrotter 4 years ago from Fontana

I always wondered how this works. I don't like it! Thank you for the heads up.


DeviousOne profile image

DeviousOne 4 years ago from Sydney, Australia

I'm always sceptical about those work from home phone jobs, especially in Sales. You could be working your bum off for almost no rewards. They don't care about your time, only their money.

Thanks for sharing your experience with us. I hope other people learn from this too


mary615 profile image

mary615 4 years ago from Florida Author

Hi, oceansider. Nice to see you. I have a granddaughter who is searching for a job. She has her BS but every job she applies for wants someone with experience, and she has none!

Be careful with these "work at home" offers.

Good luck to you, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, dianetrotter. So nice to meet you! Yes, be forewarned about these "work at home" offers. They make it sound so wonderful, but they are not.

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Good Morning, DeviousOne. You are smart to be skeptical about these work at home offers.

My intent was to warn others about these companies.

I hope I have done that, Mary


Justsilvie 4 years ago

Well done Hub. I was stressed just reading about the job. I usually order from a website seems to save me and now I am finding out the order taker stress.


Pavlo Badovskyy profile image

Pavlo Badovskyy 4 years ago from Kyiv, Ukraine

IF you want to make money from home, it is definitely not the best job. Very useful and warning hub!


rabergeronjr 4 years ago from Washington D.C. Metro Area

Hello Mary, I am glad that I read this. Sounds like me and you are on the same page prior to actually doing this type of work. I thought about doing some part time work on this but if this is what I gotta do than forget it. Thanks for the great posting.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Justsilvie. Yes, these "work at home" jobs are not what they say they are. I order from websites, too. It's quicker and you don't have to listen to the agent.

Have a great day, Mary


mary615 profile image

mary615 4 years ago from Florida Author

arHi, Pavlo. Nice to meet you! No, this kind of job is not the best job. They make you think it's a great job, but it is NOT.

My Best, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, rabergeronjr. Yes, if I would you, I would rethink getting a job as a call center agent. There are probably other work at home jobs that would be better for you.

Thanks for reading and commenting, Mary


Missy Mac profile image

Missy Mac 4 years ago from Illinois

Great Hub! I am an online tutor and understand receiving unknown calls. Sometimes, I may need to help students in math or reading (K-12)


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Missy Mac. how nice to meet you today! Thanks for reading and commenting on my Hub about looking for work as a call center agent.

My best, Mary


grand old lady profile image

grand old lady 4 years ago from Philippines

Very interesting story! Thank you for sharing:)_


ronny2005 profile image

ronny2005 4 years ago from HubPages

Great Hub. Thanks for sharing your experience and your story with us. Voted up and shared.


davione1234 4 years ago

like it


mary615 profile image

mary615 4 years ago from Florida Author

Hi, grand old lady. How nice to meet you today. I'm glad you found my Hub on being a call center agent interesting.

I hope we will meet again to share our Hubs here in Hubland. Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, ronny2005. Thanks for the compliment on my Hub about being a call center agent.

Thanks for reading, commenting, the votes and the share, I appreciate that, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, davione1234. Thanks for reading and for your comment. Mary


Jo_Goldsmith11 profile image

Jo_Goldsmith11 4 years ago

Hi there. I have to tell you that you have been scammed my dear. :(

I would report these folks to your Atty General office, local authorities and make sure you get refunded the money you spent verses the money you made. Bless your heart! I wonder if it is the same company that was trying to solicit me? There was no way I would agree to their terms. *Anytime* these on line work from home folks want your money before you get the job. It is a scam. Voted this up and passed along. Thank you for the inspiration on writing a hub about all the scams out there. good luck!


kimberlie33 profile image

kimberlie33 4 years ago from Brooklyn, NY

I'm really sorry that all of that happened to you! But you are right - on the bright side, you do have a new computer to write with - sounds pretty good to me! =)


pinkertonindia 4 years ago from India Headquarter : Plot # 82, 5th Floor, Sector - 44, Gurgaon 122 002 Haryana, India

Bookmarked this site and emailed it to a few friends, your post was that great, keep it up..


saitam profile image

saitam 4 years ago from Lisbon

Interesting story how the companies work and how they can exploit the workers.


pstraubie48 profile image

pstraubie48 4 years ago from sunny Florida

Thanks for giving us the inside story....ps


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Jo Goodsmith11. Yep! I got "took" big time! I believed every word they said. They just don't tell you the whole truth; just part of the truth. There may be honest work at home companies but I think the companies who solicit call center agents are all the same!

Thanks for reading, commenting and sharing. Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi kimberlie33, Thanks for reading and taking the time to comment on my Hub about a call center agent. You are right: at least now I have a decent computer to write my Hubs with. Now, if it would just come up with ideas and write them for me, I'd be fine!

My best, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, pinkertonindia. So nice to meet you today! I am so glad you liked my Hub well enough to email it to your friends. I'm just trying to warn people against these companies who prey on others trying to work at home.

Regards, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi saitam, thanks so much for reading and commenting on my Hub about work at home jobs. They really do exploit people trying to make a little money.

My best, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, pstraubie48. How nice to see you today! Thanks for reading about call center agent jobs.

It was quite an experience for me, Mary


Vicky022389 profile image

Vicky022389 4 years ago from Orlando, Florida

Great Article! I answer phone calls all day being a receptionist, it can be so frustrating at times!


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Vicky022389. So nice to meet you today! Thanks for reading and taking the time to comment on my career as a call center agent.

Hope to see you again, Mary


Vicky022389 profile image

Vicky022389 4 years ago from Orlando, Florida

Nice to meet you too mary615! Today is my first day on Hubpages so I am a little inexperienced with this! Thank you for being so sweet!


Liz-reviews profile image

Liz-reviews 4 years ago from Vancouver, BC

Hi Mary615

Thanks for sharing your story to spare others from this underpaying job with next to impossible requirements, and all because you were trying to make a descent living with what you thought was a reputable company.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, again, Vicky22389. We were all new to HubPages at one time. You will find everyone here is always eager to help you. If you need help go to the Forums and just ask. I'm certainly not a pro at this (never will be), but if I can help, please let me know.

Have a wonderful day, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Liz-reviews. It's nice to meet you today! Thanks for reading and taking the time to comment on my Hub about being a call center agent. Yes, I try to spare others by sharing my bad experience.

My best, Mary


Michael Tully profile image

Michael Tully 4 years ago

Excellent Hub, Mary. Many thanks for sharing. I had been considering this line of work for supplemental retirement income, but no more! Thumbs up, useful and interesting.


nisargmehta profile image

nisargmehta 4 years ago from SURAT, Gujarat, India

Hi. Since I have worked as an inbound technical support officer in a call center at Bangalore I was and am very enthusiastic even today after I stopped making calls from more then 3 years. It is always pleasant to talk to different people and provide appropriate solution to them. One thing that kept me going was, how happy will that person be when I'll resolve his problem. This says it all. :)

Nice Hub.


Lohrainne Janell profile image

Lohrainne Janell 4 years ago from Fairfield, IA

I did the same thing and realized it was hard to make money at it. I do know someone who earned about $10/hr doing it and she had young kids. But, I sure didn't!


mary615 profile image

mary615 4 years ago from Florida Author

Hi Michael Tully. Yes, if I were you, I would think a long time about doing this work at home idea. Be very careful, or you will be disappointed as I was.

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, nisargmehta. So nice to meet you! I would have enjoyed this job if all it entailed was customer service, but there were so many other demands made on me.

Thanks for reading and commenting on my Hub, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, LohrainneJanell. Nice to meet you today. Yes, some people do make a little money at a call center agent, but not too many. Sounds like you had a bad experience just like I did.

Thanks for reading and taking the time to comment, Mary


RhondaHumphreys1 profile image

RhondaHumphreys1 4 years ago from Michigan

Mary,thank you so much for this great information. I lost my job in the same way you did back in April. I too have checked out the call center positions. I have already put in my phone line and bought my head set. The only thing I didn't need to buy was the computer and I still hadn't bought the phone. I didn't finish my application yet. Sooo glad I hadn't. I don't think I will be doing that application anymore. lol Thank you so much again for the great information. Rated up and useful.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, RhondaHumphreys1. Oh dear, you sound like you are going down the same path I went down to get a job as a call center agent. Maybe they are not all the same. I really thought I'd just be taking calls and making sales over the phone. They don't tell you up front exactly what they expect you to do, that's the sad part.

Good luck: just be careful. Thanks for reading commenting and the votes . Mary


eusaphzae profile image

eusaphzae 4 years ago from United Arab Emirates

I was doing same job in the Call center office. It was a nightmare....working in call center sometime sounds good specially to Young people, but life is so tough. My duty started at 0100 hrs sharp. i have to reach at least 30 minutes before for connect, where Quality officer was supposed to tell us about updates if any. Then calls started and you have to answer the calls and Allah knows sometime you don't even get time for a second.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, eusaphzae. Nice to meet you! Yes, these call center jobs are not what they appear to be at first. Like I said in my Hub, someone has to do this job, but it won't be me.

Thanks for reading and commenting. Mary


eusaphzae profile image

eusaphzae 4 years ago from United Arab Emirates

Hey...Thanks a lot...Yeah I read this.... Definitely someone has to this...But I had experience and i know what it takes.


teresapelka profile image

teresapelka 4 years ago from Dublin, Ireland

Strange at the very beginning you had to have the background check before your audition. Should your voice have been disagreeable, they wouldn't have had any placement for you. Did they take the money?


Sarra Garrett 4 years ago

Great hub Mary. I too find it difficult to find a job I can do at home due to the scams and for typing jobs they want to pay you pennies for your hard work. Ugh.


SkeetyD profile image

SkeetyD 4 years ago from Barbados

Thank you so much for sharing your experience. I am sure several people you were looking for at home jobs read your hub and put even more thought into the type of job they chose. Great hub!


mary615 profile image

mary615 4 years ago from Florida Author

Hi, eusaphzae. You sound like you may have had a job as a cell center agent, too!

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, teresapelka . There was no money to the company to get the job. It just took money to get the necessary equipment. The background check is important because we took credit card info.

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Sara. You are so right: it's hard to find a job that you can do at home. I investigated many of them before I settled on this one company. Guess I'll just stick to HP, ha.ha.

I'm glad you liked my Hub on working as a call center agent. Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi, SkeetyD. The main reason I wrote this Hub was to warn people against these work at home scams. There are probably some out there that are good, but I didn't find one!

I'm glad you liked my Hub. Mary


CrisSp profile image

CrisSp 4 years ago from Sky Is The Limit Adventure

Very useful and informative hub. Thanks for sharing Mary.

Indeed, there's a lot of on-line crooks now-a-days- (pardon my saying) and so we have to be careful. I've once in my life worked as a telemarketer too while I was in the University and let me tell you, it was a dead-end job for me (and for all), the most boring and unproductive job (at least for me). I feel like I was a robot, talking to a machine or sometimes to myself, while practicing my script. Lol! I also get a lot of nasty callers and I can't take them though we were of course trained not to take it personally. I lasted only for 3 months. Then again, as you said--someone has to do the job. And, I can't do it!

This kind of info needs to be shared for awareness purposes. So, I'm definitely sharing this.

Thanks again.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, CrisSp. I see you have done this type of work before. Oh, I remember studying the scripts for companies that I may never get a call for. Oh, the nasty callers, too!!! I am definitely trying to warn others not to get suckered into taking a job as a call center agent!

Thanks for reading and for sharing, Mary


tobint44 profile image

tobint44 4 years ago from North Carolina

Nice info, definitely wouldn't be for me.I can't stand being on the phone. Great Hub.

Tyler


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Tyler. Nice to meet you today! If you don't like talking on the phone, you sure wouldn't like this type of work.

Thanks for reading and commenting, Mary


dianetrotter profile image

dianetrotter 4 years ago from Fontana

I think this type of job is a scam. Companies should not be allowed to do this. FTC should step in.


eusaphzae profile image

eusaphzae 4 years ago from United Arab Emirates

Yes Mary I did this and you know the worse part...I was selling. i worked in both, Outbound and Inbound call centers.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, dianetrotter. These companies really aren't breaking any laws; they just prey on people like myself who want to just earn a little money working at home. They just make it sound so easy, and it is NOT.

Thanks for reading and commenting, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Good Morning, eusaphzae. I'm happy this work at home worked well for you. You are certainly in the minority. I wonder how many hours a day you had to work to make any money? If I could have just taken customer calls and not have to do all the other stuff they required, I would have been fine with it.

Hope you have a wonderful day, Mary


eusaphzae profile image

eusaphzae 4 years ago from United Arab Emirates

I was working 8 hours a day. Anyhow now it is past. Alhamdulillah I came to UAE and have a good job here. Plus i can get a time for such a nice community...I am satisfied.


dianetrotter profile image

dianetrotter 4 years ago from Fontana

Hi Mary, I know that they are not technically breaking laws; however there are moral responsibilities. To suggest that a person who already needs money spend money to make money is heartless. However, personal responsibility is equally important. Reading articles like yours should cause people to think before leaping. I hope many, many people read it.


mary615 profile image

mary615 4 years ago from Florida Author

Hi, eusaphzae. Sounds like you are now content with your life and work. That's a good thing.

I'm glad I met you here, Mary


mary615 profile image

mary615 4 years ago from Florida Author

Hi again, dianetrotter. It just amazes me to see all the ads when I open Yahoo or any other site advertising these work at home jobs where they promise you will earn lots of money. I agree: it is morally wrong, but they don't care.

Hope you have a good day today, Mary


Esmeowl12 profile image

Esmeowl12 4 years ago from Sevierville, TN

Yikes! This sounds awful! I am approaching a similar situation to your own so I'm glad to know this information up front. Thanks for the tips!


mary615 profile image

mary615 4 years ago from Florida Author

Hi, Esmeowl12. I do hope my article on work at home jobs will help you in some small way. I wish I had know ahead of time what the job entailed, but I didn't.

Thanks for reading and commenting, Good Luck to you, Mary


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL

This is one popular hub! I gotta give credit to call center reps, they take a licking but keep on ticking! :)


mary615 profile image

mary615 4 years ago from Florida Author

You are right, Linda. Someone has to do this job, but it won't be me. I would liked to have just taken orders, but these agents have to try and sell other stuff, and that makes people angry!


Au fait profile image

Au fait 2 years ago from North Texas

I've worked as a telemarketer for Montgomery Ward, as a customer service rep for Avon, and as a cs agent for Verizon Fleet. I didn't care for the telemarketing, but I did love the cs work even though I got the occasional angry customer. I'm pretty good at dealing with them. I also worked as a collector for a few months, and while I did well at it, I really didn't like that particular job. I never did any of these jobs from home. No, I wasn't one of those rude collectors and I believe that is why I did so well.

A few people were offered work from home contracts from Avon, but to do it was a lot of trouble as you pointed out with getting the dedicated line and all the other folderol.

I worked at the call center and was paid by the hour, not by the call. The reason you were working by the call is not because you worked from home, but because they knew your calls would be few and far between. They have the ability to monitor your calls even if you work at home, and so would know how many calls you took, how long those calls lasted, etc., so they would know if you were working or goofing off. The Avon call center paid home workers by the hour, not by the call, just like those of us who worked in the center.

Call centers monitor everything an agent says or does. Everything is regimented. In the Avon call center they even had guards patrolling the isles and guards checked everything we brought in with us and everything we took out. There were cameras on the ceiling every 6 feet in every direction.

I need to clarify that even though I worked on the Avon contract, the call center was owned by a separate entity and handled calls for many different businesses, so Avon was not who enforced all the security. The call center owners managed the security and they contracted with Avon to take care of their customer service and order taking operations and there were 2 or 3 in different parts of the country.

They know how many calls we get, who they're from, how long the calls last, what the calls are about, whether or not one sticks to the script, whether one clocks in and out at the right time and for the right amount of time for breaks and lunch. Whether one clocks in and out at the beginning and end of one's shift on time, early, or late. They even have the ability to watch you on camera as well as record your calls, and some calls are recorded.

All the security and recording of what agents were doing drove many of my coworkers crazy, but I soon got used to it. Often my coworkers dealt with the tight security by going into denial. The turnover rate was very high because most of my coworkers couldn't stay on task and security picked up on that.

I'm always early to arrive at work and always late to leave work. I never abuse my break or lunch times. I did deviate from script often times and I did take longer per call at Avon than the desired 2.5 minutes per call.

You can't take a 2-10,000 dollar order from an Avon rep in 2.5 minutes. Maybe Jesus could do it, but no one else can. They made allowance for that grudgingly. My customers were happy at the end of the call, even the ones who were angry or surly to start. That made up for the time I took and my deviation from the script.

Most work at home jobs in the call center type area work out best for all concerned if you work for a particular company like I did when I did Avon calls. I was in the call center, but if I had been one of those people who chose to work at home I would have had plenty to do and would have gotten a regular hourly wage. Working for an unknown company though the Internet sounds questionable to me.

It's like those ads in the newspaper that promise big income but they don't say what you have to do. Not even a hint. You call them and it's more mystery and run around. You have to attend a meeting where they'll explain it all, etc. Didn't take me long to figure them out. It was usually a sales job going door-to-door selling something really expensive or something no one wanted anyway.

On the rare occasion I answer those ads I give them about 2 sentences before I ask what it is I'll be doing specifically. If they continue to play hide-the-ball I just say thank you, but it's been my experience that mystery jobs are jobs that no one wants and that's why they try to keep it a mystery. I then wish them good luck and hang up the phone.

Learned in my gerontology class how hard it is for older people to find a job despite it being illegal to discriminate because of an applicant's age. Older women have it the toughest. Older men have it slightly better, but it's still not easy finding a job.

Posting this to FB and sharing with my followers. Also voted up and useful/interesting. People need to know about these things.


mary615 profile image

mary615 2 years ago from Florida Author

Well, I just learned a lot from your comment about selling for Avon. I had NO idea. Our calls were certainly monitored and recorded, but of course, there was no one looking over our shoulders. I think I would have done better if I could have taken calls for just one company rather than just any company or products that popped up on the screen.

With so many people ordering now from the internet, I wonder how these call centers are faring now. I should do some research on that, and update this Hub. As you can see, it really needs updating!!

Thanks so much for your great comment, the vote and the share, Mary


Barbara Kay profile image

Barbara Kay 2 years ago from USA

One of my friends did this for about 9 months and quit. I thought about it at one time, but am now convinced that I am better off writing instead or selling on eBay or something.


Au fait profile image

Au fait 2 years ago from North Texas

While I was an Avon Lady ;) for many years, a team leader, and even a stand-in manager for Avon for a while, I was not in sales when I worked in their customer service call center. I probably made some sales just because I knew a lot about Avon, but it wasn't my job to promote the product per se. We weren't there to try and persuade the reps to tack on an additional item or two. Avon reps are Avon's best customers and will buy that product without persuasion even if they don't sell the product to others.

I was dealing with Avon representatives. Mostly Avon's best sales reps who were in the Rose Circle, the President's Circle, etc., although I got a few bran new reps too. They were all calling to place orders or to fix problems with received orders.

I'm talking about Avon reps who actually made a living selling Avon and whose sales were 100,000 -- 250,000 and more a year. Their individual orders were usually 2,000 or more each. That is why I said you can't take an order of that size over the phone in 2.5 minutes or less.

Avon thinks of their reps (Avon Ladies) as family, and for sure no one would be working at Avon if the products didn't get sold. CS agents have to go out of their way to be super nice to them when they call in no matter how nasty some of them might be. Most were very nice, but every once in a while one of them would be extremely frustrated due to problems with their order and that was their reason for calling.

Most Avon call centers are now in India and Indonesia. I could tell you lots of good stories about how that works, but . . .

Agree that you would have done better and been happier working for one company and handling one company's products, whether you worked in the actual call center like I did, or at home. Trying to learn all the information about so many companies and products would be extremely difficult.

There are still a lot of call centers in the U.S. because the ability to actually speak and understand English is important. Just parroting words one has memorized doesn't always have a happy ending as Avon discovered.

I handled some of the not so successful calls Avon reps made that ended up in India. After bad results with Indian agents in call centers in India, the reps would call back hoping for a different agent. One rep told me, "I hung up on that man. He was trying to do his best but he just didn't understand, and I was tired from going around and around with him and not getting anywhere. I hung up the phone and then I prayed real hard that I would get an English speaker when I called back."

She got me, and given that I had been a sales rep, a team leader, and a stand-in mgr, as well as speaking fluent English, all went very well. I got to be an angel (the answer to her prayers), and she got what needed done taken care of. :)


mary615 profile image

mary615 2 years ago from Florida Author

Hi Barbara Kay. Yes, by all means; don't even consider taking one of these call center agent jobs! They make it sound like you'll make lots of money, but this was one of the most stressful jobs I ever had!

Good to see you, thanks for reading and commenting, Mary


mary615 profile image

mary615 2 years ago from Florida Author

Good Morning, Au fait. You have really had experience with telephone sales. I thought about selling Avon once, but sold for Mary Kay instead. I did not do well with that at all!

I dread having to make calls of any kind: either to order or to ask a representative about any product of if I have a complaint, because I just know I'll get someone from another country, and I won't be able to understand what they are saying.

Thanks for coming back and commenting again on this Hub. I do enjoy reading your comments!

Have a wonderful day, Mary


WhiteMuse profile image

WhiteMuse 2 years ago from San Francisco

I know call center work can be just terrible. I was a bit hesitant about the work at home ones. I know it needs training and all. I just had one in Phoenix before that was supposed to be selling cellphones. Their computer program was just about impossible to work with. People would call with their problems that were impossible. A lot of the people seemed to have no problem with it. I found with one that they just could not hear them.

I was on something else where we were supposed to sell add ons. There was the try out insurance idea. They are really impossible. Some people could work with it. I had some I could work on. Sometimes you need to try other companies.


mary615 profile image

mary615 2 years ago from Florida Author

Hi WhiteMuse. I know I would never try and do call center work again. Some people were just plain nasty! People would call and complain about the product, or maybe they never received what they ordered, and there was nothing I could do except politely listen.

Thanks for reading and commenting, Mary


pstraubie48 profile image

pstraubie48 20 months ago from sunny Florida

We do learn (hopefully, that is) from such experiences. What a learning curve that was. And of course you are only told what they think you will want to hear...that you will make money!! They forget to tell you the part about being chained to the phone.

And sadly you did see the 'ugly' side of folks from time to time...

Glad you got out though....and moved on.

Angels are winging their way to you this morning . ps


mary615 profile image

mary615 20 months ago from Florida Author

Good Morning, pstraubie48 Yes, this was just one of many jobs I have taken in my life, and probably the most stressful one! I feel sorry for all the people who fall for these "work at home" jobs!

Reminds me of all the writers who flock to other writing sites to try and make a quick buck!

So nice to see you today, Mary

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