Need Information-Most Salesman do not know their products

This Happy Shopper Received Service

Learn your Products if you want that Sale

 

How many times have you seen something advertised, and would like more information? You make the effort and go to your local store that sells this product. The so-called salesperson walks up to you smiling. You ask a simple question: "How much power does this article use?"

"Err... well I'll just go and ask for you!" or "I don't know"

That is not what you want to hear. It makes no difference whether you are asking a simple or more technical question. How can anyone sell a product without knowing the details of that article? The answer is simple; they do not make the sale.

Instead, you the intended customer goes to their opposition, where you receive sensible replies to your questions. In fact, most times, you never go back to that first shop. You return to one where you received the service you deserve. After all, it is your money; you want to spend in their shop.

Therefore, how do the businesses make their sales? It makes me wonder. This trait of poor salespeople is becoming worse every year. Why not train the person, to understand how the products work. How much warranty, can you connect this to that, type of questions.

No Assistance

No Assistance at All

 

How many times have you searched for something in your size and cannot find one. You look around; two women are busy chatting to one another, too busy in what they did last night to see you need help. They lose a sale, because you are disgusted and walk out. You will go somewhere that treats you as though a person. A brilliant example of that was in the movie, Pretty Woman. The salespeople thought the woman could not afford their high-class clothing. She proved how wrong they had been, by coming back to wave all her parcels in their face.

Buying Electronic Products

TV's, DVD recorders and High Definition products

With the intervention of modern technology, the average person does not understand all the technical jargon. It is becoming worse every year, as they bring out more varieties of them. They cannot expect you to know if this type of High Tech DVD recorder will work, with that brand of TV. You need to ask these questions. Will it work? What type of performance can you expect? Simple everyday questions the buyer has a right to know the answers. No one can expect the average person to understand how it all works.

Then once you have bought all these great very expensive products, you get the books out. Oh boy, where do you start? You need to be really up with all this, or you just sit on the floor and cry.

After Sales Service

That is where these people come in handy. The good sales people will ask you once you have bought your products. "Do you know how to set this up?" Another simple question, only this time it is your turn to say, "err... not sure." He hands you his business card and says, "That's okay; just give me a call, if you have any problems."

That is what selling is all about. The customer leaves the shop, knowing, that if he cannot set the TV, DVD or whatever up correctly, help is just a phone call away. It is that simple.

Wake up, big and small businesses. Teach your staff to know their products and help your clientele. Give them the type of service, they deserve.

Lining up to Get that Good Service

Good down to Earth Respect and Service Wins all the Time

 

We should go back to the old days when people served and respected their customers.

Now we are treated like second rate citizens and have to serve ourselves. And they still charge top dollar.

If you give Good service and respect, the customers will come back time and time again. This is the best reward of all, in maintaining an efficient business and the customer will also appreciate the good service.

Last but not least - Remember to smile at your customers

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Comments 15 comments

Cleanclover profile image

Cleanclover 8 years ago from Piece of land!

Congratulations on becoming an Allstar! I want to buy a desktop pc soon so this information is valuable. Thank you!


Eileen Hughes profile image

Eileen Hughes 8 years ago from Northam Western Australia Author


pjdscott profile image

pjdscott 8 years ago from Durham, UK

Super hub and revealing - have experienced much of what you say! In the UK TV sales people tend to be quite knowledgable but they're the exception, not the rule.


Pat Merewether profile image

Pat Merewether 8 years ago from Michigan

I agree - that's why I buy nearly everthing online!


Eileen Hughes profile image

Eileen Hughes 8 years ago from Northam Western Australia Author

Thanks for that Pat, yes you normally see and find out your self how it works online. Thanks for stopping by


cgull8m profile image

cgull8m 8 years ago from North Carolina

Congrats for becoming Allstar Eileen. Great Hub again, the Pretty Woman is a great example. They should treat customers right, they maybe poor now but when they become rich they won't come to that place if treated wrongly. I also like Pat hate the service, prefer online service with no hassle.


Eileen Hughes profile image

Eileen Hughes 8 years ago from Northam Western Australia Author

Thanks again, Cgull8m. I didnt know what cleanclover meant when said allstar. Then when I went into something and saw it.

Yes I just hate inconsiderate people and the way they treat the customers. I know the saying a customer is always right , dont agree there , but deserve to be treated with respect just the same. I loved that film too


Rhym O'Reison profile image

Rhym O'Reison 8 years ago from Crowley, Tx

Custiomer service is definitely becoming a lost art. Now you dont have to have the most competitive rates. If people can get good customer service from your business, you will have a customer for life, plus all their friends. Funny how we have lost sight of that in search of the almighty dollar.


Eileen Hughes profile image

Eileen Hughes 8 years ago from Northam Western Australia Author

Yes I have to agree with you, service wins out in the end. We should go back to the old days when people served the customers not serve yourself style.

It not helping us with fuel prices. We do all the work and no benefits.

Thanks for reading this


cgull8m profile image

cgull8m 8 years ago from North Carolina

"Yes I have to agree with you, service wins out in the end. We should go back to the old days when people served the customers not serve yourself style." I agree great point, the sales clerks are more interested in the commissions than service.


Eric Graudins profile image

Eric Graudins 8 years ago from Australia

Yes, I agree with you that knowledgeable sales people will get my business every time. Even if I would be able to buy the product cheaper on the net.


Eileen Hughes profile image

Eileen Hughes 8 years ago from Northam Western Australia Author

eric, we all prefer personalised service in the long run dont you agree. Especially someone that can answer our questions


fortunerep profile image

fortunerep 7 years ago from North Carolina

I recently had a problem that was exactly the opposite! I went into a small blothing store to find a blouse and the sales lady just would not leave me alone. She would have been fine but her suggestions were ludacris and her breath was awful!!! I finally just walked out, she lost a sale.

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Kangaroo_Jase profile image

Kangaroo_Jase 6 years ago from Melbourne, Australia

Surprised this hasnt popped up more often this Hub, great read. I liked it as it is one of my pet peeves, sales people in Australia, are very poorly trained in product knowledge. If one cannot tell me about a product I have potential interest in, goodbye!!! and even WORSE if I know more about it than the salesperson. Great Hub Eileen.


Eileen Hughes profile image

Eileen Hughes 6 years ago from Northam Western Australia Author

Kangaroo Jase, Yes it infuriates us how they can just stand there and waste time talking. They should spend that time learning about the products that they are selling and therefore keep their customers from going to their other oppositions. Thanks for stopping by and commenting.

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