Onstar - nations largest fraud perpetrated on the Subscribing Customers
Are you an active Onstar Subscriber. Basically someone who believes the claims that this telematics system can and will save your life if you are unable to call for help yourself? Have you continued to pay for your subscription in order to ensure that your family is safe. If so, please read this post. Let us take a look at this fraudulent business, then decide if paying for the system is really worth your time.
If you have Onstar the salesman probably gave you the laundrry list of "services" that are available to you:
Airbag Deployment Notification
Stolen Vehicle Tracking
Remote Door Unlocks
Automatic Crash Notification
Accident Assistance (cancelled recently)
Let's look at each of these services, and we'll see how safe you feel when the truth is revealed about the way business is actually conducted at the Onstar Call Center by Convergys and Minacs employees who make $10.00/hr US. This is a stunning real life account of the false promises made to Onstar customers every day.
Airbag Deployment Notification -- the system does notify the agents that an airbag has deployed, truth. Reality is that the majority of the Airbag Calls that Onstar responds to are previously reported by passersby, and Good Samaritans long before the Onstar system connects to the Call Center. The assistance is en route to the location of the accident long before your "specially trained agent" contacts the appropriate PSAP to offer your information to the authorities. I would estimate that 90-95% of all airbag related calls are previously reported and assistance has been summoned long before Onstar advisors have anything to do about your dire situation.
Stolen Vehicle Tracking -- PLEASE! This is one of those false promises that so many people buy into. Onstar simply ATTEMPTS to locate the vehicle, and then notifies law enforcement as to the location of the vehicle. This rarely happens, as the theif that will steal your car is well aware of the functionality of the OnStar system, and simply deactivates the hardware soon after stealing your vehicle. Do yourself a favor, get good insurance, as this is the only real recourse that you can count on when it comes to your stolen vehicle.
Remote Door Unlocks -- What ever did we do before Onstar, that's right, we called someone with access to the second key, or called a locksmith to have the vehicle unlocked. Does Onstar have a good success rate -- if your vehicle is above ground, not in an unobstructed area, and the vehicle has been running recently, there is a good chance of unlock success. The reality is the unreported number of failed unlocks - resulting in a call to the Roadside Assistance department - what do they do? Well, first the tow driver will have you sign a damage waiver (they could damage transmission, engine, and general drivetrain components if the vehicle is in gear) and then they drag your car up on the flat bed and tow it to the dealership. Hopefully they have your keycode, and can cut a new key for the vehicle, if not, they may need to literally break into your vehicle to retrieve the keys. All at a charge not covered by Onstar. Or you may have a locksmith come out to your location, hope you have a door keyslot -- they rarely are able to unlock newer vehicles with keyless entry systems without a key slot.
Emergency Services -- If you have an Emergency, call 9-1-1 and summon help for yourself. Onstar agents are not too interested in assisting you, heck they only make a few dollars an hour, and frankly don't care about the peril you are experiencing. Most agents are tasked with an Emergency Call and their response is to disconnect, only so they do not have to offer assistance. Policy is to try to reconnect to the vehicle and see if there is anything else they can do for you -- most will not reconnect as the digital cellular phone system has a poor reconnection rate. The OnStar agent simply writes it off as "no big deal" or "I'm sure they have a cell phone, or they will call back if they really need help." Most agents end these interactions so they can get back to their conversations, personal phone calls, or doing whatever else they want as the call center has little if any ability to expect agents to perform these "life saving" tasks as the agents are poorly monitored by inadequate, un-trained management of Convergys. Convergys is more concerned with keeping their hands on the $200M plus dollars that the Onstar account represents, they do not have the Onstar Subscribers best interests at heart. The only interest Convergys has is the financial interest in keeping General Motors paying for the contract.
Automatic Crash Notification -- Great, car crashed, maybe you are hurt, the agent will likely write this off much in the same manner as the Emergency Call as outlined above. There is simply no motivation for Onstar call center employees to care about your perilous situation. The agents will "accidentally disconnect" so they do not have to assist you in your time of need. Aren't you glad Onstar bills you every month to your credit card to keep this service active????
Accident Assistance (cancelled recently) -- get GOOD INSURANCE.
Roadside Assistance -- get AAA and save yourself the second hassle of explaining your situation to another call center employee. You can call and summon assistance as quickly as Onstar right from your mobile phone. Do you really want to pay for a service that simply calls AAA in most instances? Afraid the redundancy is plentiful, and Onstar is taking advantage of all the subscribers who believe that they have a hotline to some "special assistance." Get in line behind all the other AAA calls, and wait for assistance to arrive.
Other additional services are available for more money, I will address these in other hug posts to follow.
Have OnStar -- be very afraid, you have been duped, and you pay for it every month. Stop the insanity -- cancel your OnStar Subscription and truly get some piece of mind.
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