The Job of a Telemarketer

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We have all experienced those uninvited calls at all hours of the day. Sometimes they just don't stop calling. Caller ID is great, but it still doesn't stop the calls from coming in. You have been interrupted at dinner, or you had a conversation on the phone and heard that continuous beeping on the other line. You stop what you are doing just to find that it is no one other than the pesky telemarketer. You either kindly decline the offer he or she is giving you or you rudely say a few words and hang up. Either way, you probably walk away from the call saying something like, " I wish those people would just stop calling me".

Who are "those people" anyway? In many cases, it seems to be the relentless smooth talking sales person who just won't take no for an answer. It's the dishonest money hungry con artist who is out to take your money just to leave you with some worthless service or piece of garbage you never needed in the first place. This was my point of view until I found myself taking a telemarketer position on a few different occasions. In each situation, I was never successful. I have to say it was one of the hardest jobs I have ever had. It takes a thick skin to get on the phone every day, talk to complete strangers and get a daily dose of rejection. When there are no other job prospects, bills are coming in, and your family is depending on you, it sounds like opportunity. Potential commission is better than no income. The voice on the other end of the phone who is giving opportunity a shot could be:

  • The single parent or sole provider trying to support his or her family
  • The college student needing a job with flexible hours to help with living expenses
  • The individual wanting to have a professional career that doesn't require a college education
  • The elderly person needing extra money to supplement a fixed income
  • The high school student taking a summer job

Expectations of the Job

The telemarketer is sometimes paid by the hour and required to schedule an appointment with a sales representative. Why someone would agree to that kind of work, "I do not understand". That is the hardest part of the job with little reward at the end. In other cases, they are paid commission only and trying to build a "business" as an independent contractor. The employer or the company being represented paints this wonderful picture of a rewarding career with potential to grow with the company and make unlimited income. They set sales goals and offer extra incentives if you meet those goals. If you don't meet them or their expectations, you get dropped. You put hours of time and stress into a job with no guarantee of a paycheck at the end of the week. It may be a realtor, insurance agent or a new small business offering some kind of home service using telemarketing to jump start his or her business. Many products and services are probably useful or great deals, but it's all about trust.

Have you ever had to take a telemarketing job?

  • Yes
  • No
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How did your telemarketing job make you feel?

  • Defeated or discouraged
  • Excited about the thought of meeting dozens of strangers with no faces
  • Motivated to meet more sales goals
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Handling the Calls

As technology improves and laws to protect consumers increase, it is getting easier to avoid telemarketers altogether. First, screen your calls on Caller ID if you have that option. However, if a call gets through to you, there are ways to handle those calls. If you say hello and there is a pause of silence, it is most likely a telemarketer. Hang up immediately! If it is too late, respectfully ask them to put you on their "Do Not Call" list. If they do not listen to your request, say, "Good-bye" and hang up. The best way to protect yourself from telemarketing calls is to register your phone number on the National Do Not Call List.

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Comments 6 comments

ambrking profile image

ambrking 4 years ago from Encino, California

Telemarketing is a difficult job. Everyday, you are shouted at, cursed and slammed on. It is not easy.


Niteriter profile image

Niteriter 4 years ago from Canada

Righto, the infamous telemarketer. I once went into full rant at a telemarketer only to discover, when I stopped to take a breath, that the call was from the Salvation Army conducting a clothes drive. I was so embarrassed that I personally drove over to the collection centre and made a large donation of expensive suits swiped from the real estate agent living next door.

Good material. Great writing.


4wardthinker profile image

4wardthinker 4 years ago from Sierra Nevada CA Author

That's funny Niteriter! Years ago, when I was pregnant and taking a nap one day, a few young girls came to my door selling candy. With a bad attitude, I answered the door and told them, "No thanks, not interested". With a sincere smile she replied, "I'm sorry. God bless you". After they left, I felt so horrible so I scrambled the house for every bit of change and chased them down. I paid her $5.00 for that $1.00 candy bar. It was a good lesson learned. Thanks for reading and sharing your story!


jimmar profile image

jimmar 4 years ago from Michigan

I feel sorry for some telemarketers. I had a nice 30 minute conversation with gal one day. She told me a lot about her life and family and I told her some about mine. When the conversation ended I could not remember why she called nor could she. I like to get calls from telemarketers, hey, it's someone to talk to. If I'm annoyed I usually ask for their home phone number so I can call them back at a time convenient for me. Or when the NRA calls I tell them Im an ex-con and not allowed to own guns..could they help me get one "under the table"?

Nice hub! Sorry you had to take those jobs and put up with people like me.


4wardthinker profile image

4wardthinker 4 years ago from Sierra Nevada CA Author

I like your creative answers to those annoying inconvenient phone calls. At least it gives them something to laugh about.


Johnk512 2 years ago

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