How to Avoid Cash4laptops.com Scam

laptop

Step by Step How to Get Your Quoted Price

Cash4laptops.com has a bait and switch scam and this is a true story of how to deal with this company. The scam with cash4laptops.com is that they quote one price online and will call you later to say your laptop had extensive wear and tear and offer a quote much less than the original. The key is not to agree to this new, fake price. They expect most people just to agree to the new quote. Just don't agree. I signed up to sell my old Dell laptop to them and they quoted me a price of $200. They sent me a box, and I shipped my computer to them. About 3 weeks later, cash4laptops called to say that my computer had so much wear and tear that screws were falling out and that they could only offer me $80. I knew that this was a lie. I said "just send me my laptop back." The man who called me said, "do you really want your old useless laptop back?" I was firm and said "yes." He asked "what do you feel is a fair price for your computer?" I said, "I only want the $200 that I was quoted." He said "your computer is not worth that." I said, "just ship it back to me." He said "fine, you will have your $200 credited to your paypal account." End of story. The key is to not cave to the new quote. Say firm on your original quote and you will get that price. Don't argue. Don't negotiate. Just ask them to mail your computer back to you. Be firm and don't show emotion. The next morning, I had my $200 in my account. Selling your old laptop is a good way to make some extra money online. If your old computer is just sitting around collecting dust, than why not sell it. Sites that offer you a quote on your old technology are great because they ship you a box to put in your stuff in and you can ship it off at no cost to you - much better than having to pay someone to take the stuff. If you have to deal with cash4laptops.com, just follow my advice and you will get your money.


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Comments 14 comments

Joseph R 5 years ago

Wow, this is the EXACT thing the rep said to me! Never using them again!


cocaseco 5 years ago

I did exactly what you suggested, before i found you, but it didn't work. They are on their way back to me which is fine, I'll use gazelle.


truthfornow profile image

truthfornow 5 years ago from New Orleans, LA Author

They probably caught onto the strategy to beat them at their own game. My advice is not to use them at all. Gazelle is much better.


Venus 5 years ago

EXACTLY!!!!!!!! I just got off the phone with them 10 minutes ago. They originally quoted me $188 for my Dell, then gave me some nonsense about a scratch on the bottom and wear on the palmrest. Their new offer: $90!!! I got the exact "how much do you think your laptop is worth" question. I told them just to ship it back to me. A TOTAL WASTE OF MY TIME.


dkseeger 5 years ago

I will NEVER use these guys again. I got quoted a price of $278 for my iPhone 4. I got a phone call telling me that the technicians found the front and back glass scratched so badly that they both had to be replaced and that it was only worth $120. I called BS since it was basically a brand new iphone 4 that Apple had replaced in May under warranty from my original. When I packed it in the box there was not a scratch on it. It was in pristine condition. After fighting with the guy and demanding that they send my phone back - they finally relented and gave me the offered price. What f'ing scam. STAY AWAY.


kim 4 years ago

STAY AWAY! PLEASE. I offered $5 for a gently used iphone instead of $125. I told them to send it back. They gave me grief about how long it would take. I did not care. They sent it back in 3 pieces... cracked open the phone. Stay away and shut this business down. I don't understand how a business like this can operate in America. Class action suit anyone? I have plenty of evidence.


Mickey 4 years ago

I had the less than fortunate distinction of punching a clock in this viper pit not to long ago. The entire enterprise is designed around a flagrant disregard for the customer. Customers would be auto dialed 3, 4 or even up to 8 times in one day. The way customer service is structured is that there is someone every step of the way to remind you to send the device because getting a customer to ship is over half the battle. Once the device is with c4l then they are free to flagrantly lowball because now they have the device and with it the upper hand. Employees are told to stress the ease of shipping the device, a process that is every bit as easy in reverse,  but if you don't want the paltry sum you are being offered and ask for you device back the jargon suddenly focuses on avoiding the "inconvenience" you'll experience in attempting to get the device back. They even add inconvenience to the process as a deterrent. If you're looking to ship the device then they'll set a pick up, offering you the option of just leaving your device unattended for an untold period of time at your front door rather than having to deal with all that troublesome knocking and doorbell ringing. If you want it back they require you to sign for it "to ensure it's safety." yep, you read that right, to ensure the safety of a device that in all likelihood up to the point they agreed to return it they were calling worthless. So why the added security when returning a device they didn't care about securing when it was being sent to them? It's merely another hurdle, another thing designed to make a customer say "to hell with it, just give me the money!" also, it should be noted that if the post office tries and fails to return the device and get that signature 3 times it's "return to sender" time, baby! That means it goes back to cash4laptops! And if they have your device in their hot little hands after 30 days, according to their terms of service, it now belongs to them! And all they have to do is pay you whatever pittance they were offering after their "inspection process" that made you ask for the return of it in the first place. It is a point of pride there to purchase each device sent for as little money as possible, online quotes be damned. It's a place where ethics and morality have been replaced by sales figures and bitchin' sales contests! It's the type of job where when you return home, if you have any soul to speak of, you have to shower until you leave for work the next day to feel even the least bit clean. Avoid it at all costs!


alocsin profile image

alocsin 4 years ago from Orange County, CA

Thanks for the warning about this scam. I'd not heard of this place before but have sometimes considered selling my laptop online. Now I know how to deal with them. Voting this Up and Useful.


Indian Chef profile image

Indian Chef 3 years ago from New Delhi India

Online selling and buying has so much scams that I am really afraid to buy online. Good thing you didn't cave in to their demands and got full 200 dollars.


Rod Steele 3 years ago

Warning : Scam Artists ! Use Gazelle or even eBay, whatever...just do not use cash4laptops ! Scumbag City ! (trust me...i found out the hard way)


Randy 3 years ago

cash4laptops is definitely a scam using "bait and switch" - disappointing but not surprised.


David Forbes 2 years ago

Hello,

Sucker here! I got ripped off by these guys. I didn't cave either and they finally sent a second check and I thought I was finished dealing with them, until the check bounced.

@truthfornow - I am going to try to get them to give me the money on the check that bounced, but until I do (and probably after I do), I am going to post day and night to try and warn others. I am posting the bounced check, my experience, Northern Nevada BBB complaint, I have written to investigative news reporters and filed a case with the FBI internet fraud division. I want to do everything I can to get their web site removed and save people from this BS. This page is great as it appears as the third thing in the search engine. please let me know if you have any ideas to get the word out and get these thieves out of business.


Alisha 2 years ago

I sent them a ipad mini that they offered $145.00 for. They emailed me and said that it was worth $17.00. I emailed them back and said no thanks, send me my ipad mini back. They sent another email and said they were sorry I didn't like the offer and to call them. I did, and they said it was too late, it had been recycled. What part of no thanks do they not understand? I totally got ripped off!


Nicole Mullaly 22 months ago

I had the exact same thing happen to me. Except my incident happened near the Christmas holiday, and since they only work Monday-Friday, and do not wok on holidays, I was unable to reach them before they just recycled my iPhone without my permission. They originally had quoted me $74, and I ended up with no money and no phone. I turned them into the BBB but they could have cared less, and refused to wok with me after admitting that they had not honored their 7 day window before recycling my device. Please seller beware, go somewhere else.

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