The NEW Customer Service Attributes

by striatic
by striatic

Tangibles:

Physical facilities,

equipment,

personnel and materials.


Reliability:

Ability to perform promised service dependably and accurately.


Responsiveness:

Willingness to help and provide prompt service.


Competence:

Possession of required skill and knowledge to perform service.


Courtesy:

Politeness, respect, consideration, and friendliness of contact personnel.


Credibility:

Trustworthiness, believability, honesty of the service provider.


Feel Secure:

Freedom from danger, risk or doubt.


Access:

Approachable and easy of contact.


Communication:

Listens to the customers and acknowledges their comments. Keeps customers informed.


Understanding the Customer:

Making the effort to know customers and their needs.

More by this Author


Comments 1 comment

LOICE 4 years ago

KEEP IT UP NICE IDEA 4 MARKETERS

    Sign in or sign up and post using a HubPages Network account.

    0 of 8192 characters used
    Post Comment

    No HTML is allowed in comments, but URLs will be hyperlinked. Comments are not for promoting your articles or other sites.


    Click to Rate This Article
    working