The principle of do it right the first time
Quality professionals know the importance of the phrase do it right the first time. It is a concept that needs to be embraced within the business community now more than ever. Granted problems can occur which were not anticipated but the concept of doing something right the first time is a money saver for any business. The key to accomplishing this objective is having the right processes and instructions in clear language so all employees know what is expected of them.
Businesses focus on their bottom line and attempt to evaluate how they can increase profits. It is an objective of all businesses who want to be successful and have a fair share of the marketplace for their products and services. The concept or culture in some cases may be difficult for some businesses but when they understand how they can profit, they readily accept the concept.
The world of business today is different with a global economy. In the past competition was not about the world but competition across the street or in your city or state. Today competition is much more widespread than in the past. It is also difficult given the economic conditions of our country and the world in general. True not all businesses compete globally as some compete just in our own country. The concept of doing something right the first time applies to all businesses regardless of type, location or market share. The cost factor is the biggest incentive to putting this policy in place for it costs less money to do something right the first time than to do it over a second time. Each time an item needs to be redone it costs additional time and money in manpower not to mention the lost time in making new products.
Quality is also involved in this concept as doing it right the first time means doing it with quality. Quality is engrained in this concept as poor quality often results in unsatisfied customers and sometimes returned products for replacement or rework. Products and services lacking quality characteristics is looked upon unfavorably by customers. Businesses need to look at the benefits of quality initiatives within their organization along with the concept of doing it right the first time. Poor quality products and services cost businesses in lost sales revenue not to mention the possibility of lost customers who may go somewhere else to purchase products from competitors. It can also cost the loss of potential customers. The cause of poor quality affecting this principle can sometimes be attributed to unclear instructions or instructions which do not convey what must be done.
Doing something right the first time is a culture that seems to be lacking in businesses today. This is evidenced by reports of product recalls along with customer returns costing companies money and damages their reputation with consumers. The costs of running a business can be high especially in some industries but that costs can be reduced by reducing the potential for reworking products not meeting established standards. Another benefit if this principle were to be practiced in every business is a boom to the economy. When businesses make more and better products their profit increases by reduced costs and a potential increase in customers who are happy with the products or services. This accomplished two things. The first includes the potential for additional employees to meet increased demand and second increased revenue for government responsibilities thereby potentially reducing our debt.
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