kallini2010 profile image 88

What was the best and the worst Customer Service Experience you have ever had?


I had the misfortune to visit a "Second Cup" yesterday and even though the person who served me was the manager, who quickly proclaimed himself to be a GOOD manager, he gave me terrible service. Not to list all the details, one of the highlights - he called me CRAZY. Even if I was and I was not... It made me think about the quality of Customer Service in Canada, Toronto and my overall experiences. I'm curious to hear the stories of others! Please share!

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Blond Logic profile image89

Mary Wickison (Blond Logic) says

3 years ago
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    kallini2010 3 years ago

    Loved this! It reminded me of - my 1st visit to Spain in 1995 from Russia - I thought "Wonderful service! They are polite!" and my 2nd visit to the same city in 2002 (now from Canada) - I thought "Terrible! They are so rude!!!" You learn compare.

jellygator profile image93

jellygator says

3 years ago
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Lizam1 profile image82

Lizam1 says

3 years ago
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    kallini2010 3 years ago

    Thanks! Again, memories coming back - on the WestJet Flight from Mexico to Toronto - the stewardess spilled drinks on me TWICE. When I expressed ..., she was so rude as if her mood was my fault.

Laura Schneider profile image92

Laura Schneider says

3 years ago
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ketage profile image86

ketage says

3 years ago
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    kallini2010 3 years ago

    I once first "threatened" to leave without paying because both food & service was below par, but when none of the staff could speak decent English and there was NO manager available, I just walked off WITHOUT paying.

barbat79 profile image74

B A Tobin (barbat79) says

3 years ago
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