When i download a custom sim you know onthe Sims3 exchange, i cant get the custom hair or clothing w

Plus when i wanna play a saved game I cant load it i get a message telling me that the game was saved with an expansion pack and i cant retrieve the content yet i dont have the ep! What is going on???? I have never had these issues before it is ruining my love for the game! Help

placeholder text for bug in Chrome