Do you agree with call centers being farmed out to other countries?

1. 68

   deegleposted 14 years ago

   Do you agree with call centers being farmed out to other countries?
   
   This pertains to all businesses in the US developing call centers outside the US including but not limited to countries like India or Philippines.

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2. 61

   IvyCrenshawposted 14 years ago

   No, I don't agree with it. 
   
   If it is a US based company, then I want to talk to someone who understands my call if I have a question.  If that person is unable to help, then I want to be transferred to someone who can.  This does not happen when you call a center that has been farmed out.
   
   I also hate it when I receive a call from a company, like the credit card company, and the caller has such a heavy accent that I can hardly understand them, plus the background is filled with the same accent.  Many times, when I have asked, the caller is calling from India.  I have told these callers that I will answer no questions about my account to a foreign agency.  It took several times, but I now only receive calls from those within the US.
   
   I do not mean to rant, but there is no reason to outsource calls, except that the companies are cheep.

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3. 85

   Springboardposted 14 years ago

   The bottom line is that Americans need jobs, especially in an economy like the one we're in now. Americans are also becoming a bit more 'buy American' in their attitudes, and when unemployment levels are at 10% people begin to take notice of where the jobs are, or are not. These companies better take notice too. Customers may just decide they don't wish to make use of these company's services.
   
   These companies are doing it to save money and that's fine. But the reality is the customer rarely sees the cost savings. So it's a ploy.

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4. 61

   Dzierbaposted 14 years ago

   No I like to talk to people who-a speak-a my language!

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5. 80

   TheWatchmanposted 14 years ago

   I thought america was a free country? If you put the time and effort into starting your own business, why should anybody be able to tell you who you can and cant hire?
   
   Isn't it just a smart business practice to reduce costs as much as possible? If we dont like it, we dont have to buy their products or services.

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6. 61

   Cydni Montgomeryposted 14 years ago

   No, I do not agree with it.  I try to support businesses that keep the jobs at home. 
   
   One personal rant is Micro Soft-- I had a website through their Office Live.  No phone number to call-- you had to e-mail "support" which is in India.  It would take hours to get a reply, and although they were always polite and I felt they were doing the best they could, there was always a bit of a language barrier.
   
   It was so frustrating, and I feel so strongly about the issue, that I've started researching  Mac for my next computer.  I don't want to support Micro Soft at all.
   
   It's fine to say America is a free country, and of course that is true.  Businesses can do what they will with this issue.  But as a consumer, I also can do what I wish-- which is not to support them.

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7. 64

   mintinfoposted 14 years ago

   Yes. If you support capitalism you cannot hinder free enterprise. The idea of globalization is to open up the whole world to capitalism. Americans can't want one thing and expect another.

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8. 61

   dabeanerposted 14 years ago

   Much outsourcing of labor and manufacturing is due to the manipulated currencies (funny money, fiat money) each country is subject to.  That is, the central banks of each country (the Federal Reserve in the U.S.) manipulate exchange rates.
   
   This is a major point that even most "free marketers" do not understand.
   
   Here are a couple of simple examples using developed country comparisons so there is no "cheap labor" bugaboo.  Why should a steak dinner cost you more in Tokyo than Los Angeles when you calculate out the currency exchange rate?  Why should a Big Mac cost different in Paris than in Miami Beach?
   
   Central Banks cause inflation, depressions, trade imbalances, real estate and stock marker bubbles and crashes.  They count on the ignorance of their citizen serfs to keep their games and control of your lives going.
   
   See my Hub
   http://hubpages.com/hub/america-what-we … the-answer

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9. 59

   Ohmaposted 14 years ago

   The most irritating thing in the world is trying to explain a problem or situation over the phone to someone that does not undertand you and whom you do not understand.
   I have some issues with outsourcing as you can see by reading my hub http://hubpages.com/hub/thinkamerican but the whole phone thing is just awful.

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