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Why is Blogging To The Bank still selling this product?

I bought a blog from Blogging to the Bank back in August and I just received in December but I can not see it and I have been and still am paying for it but they say they are having technical difficulties so why are they still selling it? They offered me a refund but not for all the investment I have in it. Just my original cost not the monthly that's been paid. They kept telling me a technical problem so I hung in really wanting my blog. Now they say My blog is ready but they are having problems so I can't access it. My Blog

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