Building Customer Relationships Throughout the Selling Process

Building Customer Relationships Throughout the Selling Process

“The corporate mission statement guides an organization. It provides direction for strategy development and execution throughout the organization” (Ingram, LaForge, Avila, Schwepher. Jr., Williams 2004).

Customer relationships throughout the selling process can be built by following and representing the fundamentals of a mission statement. Key decision makers, from within corporate management and sales management to the actual customer, are integral factors throughout the selling process. From a consumer’s standpoint, what I’ve found to be most helpful to a company and their actions toward customers or customer relationships is ideally, communication, most notably through feedback.

In the article, “Re-Engineering Today's Core Business Process - Strong And Truthful Conversation,” Hollingworth states that “an honest exchange, mutual respect and no feeling of being judged is important to the business process” (¶ 3). Accepting and providing feedback while utilizing a decision-making process nurtures a mutual respect with an understanding that both the customer and company aren’t being judged, which may help to build honest relationships.

Feedback is critical throughout the selling process because it reflects performance and strengthens an individual or entity’s selling process. In order to systematically present an objective (i.e. selling), using a decision-making process of collecting, processing, and analyzing feedback is necessary. Collecting/gathering and providing feedback allows an individual or entity to process feedback so as to determine their options of action or approximate its outcome on a selling opportunity or selling problem; or process this information to understand it better, look at it from different perspectives, and provide feedback/input.

Fusing feedback throughout the selling process not only displays proper/beneficial results to the customer and the company, but to all parties involved or peripherally involved. In turn, throughout the displaying and disseminating process, which implements an approach and judgment of an objective, will allow all parties to evaluate an objective’s results with feedback and provide the customer or company the ability to follow up on the objective as required. Overall, feedback is not only critical to the selling process, but fundamental to a company’s mission of creating healthy relationships between the customer and company.
 
Reference:

Hollingworth, M. (2007). Re-engineering today's core business process - strong and truthful conversation. Ivey Business Journal Online.

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210sbreezy 7 years ago

a man your hubs are very informative...man if u lived in SC, I would have to ask for your help in establishing T.A.F.S.C....oh also check out the website and give me some feed back on how to make it better and also give me some ways I can get more funding for the Organization!


Christenstock profile image

Christenstock 7 years ago from Mililani, HI & Rye, NY Author

That's a great site breezy...is that yours? I don't think anything needs to be changed. But the first thing you can do to get funding is by implementing a paypal donation button. Also, try to push the site as an alternative form of transportation, which can lead to alternative energy causes, Right? Scooters are much more safe for the environment and eat up less fossil fuels. A government grant would really help out the organization a lot, even in these trying times.

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