Tips for dealing with angry customers and improving your customer service skills
You don't have a business if you don't have customers. Here are six effective techniques for improving your relationship with your customers.
There’s a common misconception between most hotel managers when it comes to dealing with customer satisfaction & loyalty - it is most often assumed without second thought that the most important factors...
While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
Businesses today are focusing more resources than ever on delivering great customer service. And why shouldn’t they be? Customers today are more tech savvy and connected than ever, and simply providing a product...
Are you frustrated with the returns policies used by the stores you shop from? You aren't alone. This article is a practical and illuminating guide that will help you when you need to return an item for a refund. It...
Here are some practical steps you can take to reduce the impact of problems on your customers and make them advocates for your business.
A consumer disputing a charge with their bank can have far more impact than what you might think. Additional fees, a loss of reputation, and the loss of product are all at stake with a lost chargeback
Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
Customers are considered to be co-producers in service delivery. Their role revolves around them ensuring that the goods and services they consume meet their standards. In order for your business to succeed, you need to...
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