Customer Service & Satisfaction
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Communication is a two way process. Many people do not listen and do not understand what the other person says or feels because they do not know the difference between hearing and listening.
Complaining to eBay could be one of the hardest things you will do. I, try to make things easier for people going through the process. I have had to lock horns with eBay on a few things over the years. I am happy to say...
Tips for dealing with angry customers and improving your customer service skills
A product review of Dr. Scholl's Custom Fit Orthotic Inserts and its foot mapping kiosk.
A light-hearted article looking at How to Open a Coffee Shop written by people who have done just that and made a success of it. We made the mistakes, so you don't have to.
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