Customer Service & Satisfaction
Communication is a two way process. Many people do not listen and do not understand what the other person says or feels because they do not know the difference between hearing and listening.
Complaining to eBay could be one of the hardest things you will do. I, try to make things easier for people going through the process. I have had to lock horns with eBay on a few things over the years. I am happy to say...
Online shopping means life has never been easier—except for when it turns out to be more of a hassle than you expected. Read this list of the pros and cons of shopping online to know what to expect.
A product review of Dr. Scholl's Custom Fit Orthotic Inserts and its foot mapping kiosk.
All the prep work in the world does not add up to much without clients.
Sometimes in business you simply cannot avoid writing a letter that has bad news. However, you can try to write the letter in such a way as to maintain a good relationship with the recipient, as well as breaking the...
A year in the life of a paper carrier, as told by a man who survived with his sanity.
Lately it feels like the world has turned into a bunch of zombies. No matter what store I walk in to it feels like at least one of the cashiers or customer service representatives is brain dead or worse. I’m...
I would like to share with you that mobile phone companies charge money from you for various reasons. If you carefully check the statement, many of the charges are base less and we should not pay the full bill amount. ...
Customer service in the workplace is a must for employees serving their customers. Human Resources staff must practice excellent customer service as well. Since employees depend on Human Resources to assist them with...
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