I placed an order with a company about a month ago. I received two emails telling me the package had been shipped but I have yet to receive it. My third email to them was sent yesterday stating that I wanted to know where my package was or I wanted a refund. The response I received was "Maybe it's USPS and not us! Do you want the package or the refund?"
How should I respond to this? It's obvious this company doesn't care for customer satisfaction, and I won't be dealing with them again, but I don't know how to respond to their email. I'm speechless because of what I consider a rude response. Anyone have any ideas?
Hi Daughter of Maat,
Sorry to hear about your frustration.I agree with Melinda's Mind when it comes to asking for a refund. Perhaps you will be able to find the product easily at a different company and stop giving this one any of your support like you said. I would also look for a phone number where I could get someone on the phone to explain my grievances. I have had to do this and have found that a phone call helps resolve a situation to my satisfaction more so than an email. Good luck!
by JP Carlos2 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical...
by Simone Haruko Smith4 years ago
Whether we’re working for a larger company, running our own businesses, or even just interfacing with parents (as a teacher) or readers (as a Hubber), we all provide some sort of customer service to people. How can we...
Copyright © 2017 HubPages Inc. and respective owners.
Other product and company names shown may be trademarks of their respective owners.
HubPages® is a registered Service Mark of HubPages, Inc.
HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.