Debt Collector Is Faulted for Tough Tactics in Hospitals
New York Times By JESSICA SILVER-GREENBERG
One of the nation’s largest medical debt-collection companies is under fire in Minnesota for having placed its employees in emergency rooms and other departments at two hospitals and demanding that patients pay before receiving treatment
The company, Accretive Health, has contracts with dozens of hospitals around the country. Since January, it has faced a civil lawsuit filed by Attorney General Lori Swanson of Minnesota alleging that it violated state and federal debt-collection laws and patient privacy protections
http://finance.yahoo.com/news/debt-coll … 03914.html
I know hospitals are strapped for cash but having debt collectors posing as hospital employees that are registering patients and obtaining sensitive records is going too far.
As a former debt collector I can tell you that most employees know exactly what their limits are. They know what the laws are and they know right from wrong. However, the push is always on to collect, based on incentives and bonues. If a debt collector crosses the line it is his or her fault but it is also the fault of the agency/company for pushing collections based on incentives.
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