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Best Answer Lisa Vollrath says
Thank you so much. I'm terrible at the technicalities of it all! I'm on an AppleMacbook so I'll try the command R. Your help is much appreciated.
The Examiner-1 says
Thanks so much to all of you. Managed to get the Command R suggestion to work (I'm on an AppleMacBook) so thank you lisavollrath.
Thanks Kevin and Uzochukwu Mike for your suggestions, This technophobe is v grateful!
Still having to refresh often!