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FIXED: Site statistics delayed

  1. Cagsil profile image59
    Cagsilposted 4 years ago

    Hello Staff,

    I'm wondering if there's now a problem with the Statistics page. It hasn't updated in a couple of hours.

    Is anyone else have this problem?

    1. jacharless profile image80
      jacharlessposted 4 years ago in reply to this

      I noticed last night the javascript is being edited/updated.
      Had trouble loading pages, links, etc.
      Actually saw the "White Screen of Death" and several error messages in-browser.

      1. Cagsil profile image59
        Cagsilposted 4 years ago in reply to this

        Yeah, but those were fixed earlier today. This seems to have happened after the most recent changes(HubPages down for maintenance). wink

      2. tamron profile image60
        tamronposted 4 years ago in reply to this

        I been having trouble but for several days now.  I updated java because its not just on hubpages I have firefox I am just wondering if its the browser>

    2. Dale Hyde profile image87
      Dale Hydeposted 4 years ago in reply to this

      My last update was over 8 hours ago.

      1. Cagsil profile image59
        Cagsilposted 4 years ago in reply to this

        I haven't even been up for 8 hours yet, so I wouldn't say it's been stuck that long.

        Mine was updating or appearing to update when I first got on this morning, but when HubPages went down for maintenance, then I noticed my statistics page has not changed, since. hmm

    3. Matthew Meyer profile image78
      Matthew Meyerposted 4 years ago in reply to this

      Looks like we should be caught up now.
      Please let us know if you are still seeing problems.
      Thanks for your patience.

  2. paradigmsearch profile image86
    paradigmsearchposted 4 years ago

    Mine hasn't updated in 7 hours. I'm fine with it. big_smile

  3. sjwigglywoo profile image81
    sjwigglywooposted 4 years ago

    My update time keeps changing from 7 hours to 3 hours to 2 hours and back to 7 hours however my viewing figure has not changed since 10am UK time today

    1. Cagsil profile image59
      Cagsilposted 4 years ago in reply to this

      That's odd, but interesting. Thank you. wink

  4. paradigmsearch profile image86
    paradigmsearchposted 4 years ago

    The last time the site went wonky, the new staff profile page rolled out later in the day. This could be it... big_smile

    1. wilderness profile image96
      wildernessposted 4 years ago in reply to this

      That's it!  They shut off the stats to keep us all occupied while the home remodel is going on.

      Moving ranks right up there, stress-wise, with marriage and job change, you know - a total remodel can't be far behind.

      1. Cagsil profile image59
        Cagsilposted 4 years ago in reply to this

        lol lol

    2. rebekahELLE profile image90
      rebekahELLEposted 4 years ago in reply to this

      Last evening on my profile, my name was in huge blue letters and linked to the same page when you clicked on it... it was back to normal this morning. 

      My stats seem to be working, but I don't check them too often during the day. Mine have moved up since this morning.

      1. Cagsil profile image59
        Cagsilposted 4 years ago in reply to this

        Thank you Rebekah. smile

  5. Cagsil profile image59
    Cagsilposted 4 years ago

    Statistics page has changed stats. smile

    1. paradigmsearch profile image86
      paradigmsearchposted 4 years ago in reply to this

      I liked my earlier numbers better. lol

      1. Cagsil profile image59
        Cagsilposted 4 years ago in reply to this

        At least mine went upward. tongue lol

    2. Laura Schneider profile image93
      Laura Schneiderposted 4 years ago in reply to this

      My statistics page changes regularly, no noticeable problems there, however my  earnings number iitself hasn't changed in days, maybe as long as a week. Is this the same bug y'all are talking about? (newbie when it comes to this stuff).

      1. sjwigglywoo profile image81
        sjwigglywooposted 4 years ago in reply to this

        Hi Laura this seems to becoming a regular problem with earnings. It will catch up eventually we just have to be patient. Annoying though it is

  6. Aficionada profile image94
    Aficionadaposted 4 years ago

    I actually hope it's a bug and not the bottom dropping out of my traffic!  But my (traffic) stats have not changed an ounce over the last hour or two - but the time has changed ("last updated").  Are any engineers still in the office to look at it before the weekend hits with full force?  Unless it's just me.   sad

    Is anyone else seeing this?

    1. paradigmsearch profile image86
      paradigmsearchposted 4 years ago in reply to this

      Yep. smile

    2. nanderson500 profile image90
      nanderson500posted 4 years ago in reply to this

      I'm having the same problem. I hope it gets fixed soon.

    3. Matthew Meyer profile image78
      Matthew Meyerposted 4 years ago in reply to this

      Sorry for the stats delays.
      We had similar delays earlier this week (13th and 14th that I know of).
      I have sent a message to see if we can track down the issue.

      These reports almost got lost in this old thread.

      Once we track down this one, if you see such an issue again, please make a new forum thread unless there is a recent one that is appropriate.

      1. Aficionada profile image94
        Aficionadaposted 4 years ago in reply to this

        Will do, Matthew. Thanks!

        1. Matthew Meyer profile image78
          Matthew Meyerposted 4 years ago in reply to this

          I sent this to our engineering team, so hopefully we can get it fixed soon.
          If anyone notices it catch up to current before I do, a post here would be much appreciated as I probably won't be back in the forums until Monday.

          Kudos to everyone who reported this and thanks for your continued patience!

          1. IzzyM profile image87
            IzzyMposted 4 years ago in reply to this

            Is it the dilithium crystals that are at fault?

            I got a stats update inside the last half hour or so, but possibly only for the hour following the one it got stuck on?

            1. Aficionada profile image94
              Aficionadaposted 4 years ago in reply to this

              My stats have changed too, but the time message still says "last updated 18 hours ago." Gaaack! I really do hope that these numbers are that old. I know it's the weekend now, but it still looks kind of awful.

  7. paradigmsearch profile image86
    paradigmsearchposted 4 years ago

    Hark! My numbers changed.

    1. Aficionada profile image94
      Aficionadaposted 4 years ago in reply to this

      Mine too. Yay. Not quite the numbers I was hoping for. Boo. Haha, I guess I just won't be satisfied! Grr.

      1. paradigmsearch profile image86
        paradigmsearchposted 4 years ago in reply to this

        Mine just updated again. And this time I think the numbers truly caught up. I'll bet ya you'll like the new numbers better. big_smile

        1. Aficionada profile image94
          Aficionadaposted 4 years ago in reply to this

          Well, yes, they are not too awful really for a Friday evening. We'll see how the weekend and next week go. 

          The thing is, the last few days have really, and I mean really, been looking good. I was hoping it was a new normal! and then they got stuck.  But, since it's Friday, I won't worry and will just wait and see how next week goes. big_smile

          1. paradigmsearch profile image86
            paradigmsearchposted 4 years ago in reply to this

            I suddenly got all inspired and checked my MTD this year's stats versus my last year's stats. I really wished I hadn't done that... lol

  8. Daughter Of Maat profile image98
    Daughter Of Maatposted 4 years ago

    My stats haven't updated in over 10 hours

    1. paradigmsearch profile image86
      paradigmsearchposted 4 years ago in reply to this

      Looks like ditto here. smile

  9. Daughter Of Maat profile image98
    Daughter Of Maatposted 4 years ago

    Oh that's so frustrating... I'm addicted to my stats page!! lol

    1. paradigmsearch profile image86
      paradigmsearchposted 4 years ago in reply to this

      Well, it's been 11 hours now. I called San Francisco 911. They said they'd get right on it. For some reason they wanted to know my name and address though...

      1. nanderson500 profile image90
        nanderson500posted 4 years ago in reply to this

        Mine haven't been updated for over twelve hours.

        1. Aficionada profile image94
          Aficionadaposted 4 years ago in reply to this

          Same here! sad    I was really in pain until I saw how long it had been.  Of course, it's possible the pain will be greater when I see the update! lol  lol

        2. paradigmsearch profile image86
          paradigmsearchposted 4 years ago in reply to this

          And now 13. I went and did a peek at Analytics. Alas, the standard weekend crash-and-burn is in full progress. Maybe HP decided that we just didn't need the grief. lol

    2. profile image0
      kimberlyslyricsposted 4 years ago in reply to this

      lol now that was funny lol

  10. Christine Miranda profile image86
    Christine Mirandaposted 4 years ago

    Yeah 14 for me. Thought it was a newbie thing...lol guess not.

    Another issue is it takes me putting in my password three times before it lets me in. It's the same password all three times but doesn't work the first two....hmmm.

  11. JakeFrost profile image60
    JakeFrostposted 4 years ago

    Traffic statistics last updated: 14 hours ago

  12. jacharless profile image80
    jacharlessposted 4 years ago

    Its the weekend...Partly Sunny, Westerly breeze and 65F/18C in the Bay.
    A perfect day to hang out by the Wharf, take a run through Muir Woods or Bike around Mount Tam...

    Ah, 'my city by the Bay'. Got to get back there soon...

  13. billd01603 profile image86
    billd01603posted 4 years ago

    My statshaven't been updated in 14 hours. It's a relief to know others have the same problem. It's not just me.

  14. CyberFreak profile image84
    CyberFreakposted 4 years ago

    Traffic statistics last updated: 32 hours ago sad

  15. Daughter Of Maat profile image98
    Daughter Of Maatposted 4 years ago

    It is the dilithium crystals that are at fault!! The stats haven't updated for 33 hours Captain!!

    1. Island Tropical profile image60
      Island Tropicalposted 4 years ago in reply to this

      same for goolge?

      1. wilderness profile image96
        wildernessposted 4 years ago in reply to this

        Yes!  Goolge went through the transporter to Hp, but cam out twisted and deformed, unable to perform its task. smile

    2. paradigmsearch profile image86
      paradigmsearchposted 4 years ago in reply to this

      We are all doomed...

  16. sjwigglywoo profile image81
    sjwigglywooposted 4 years ago

    Well the earnings have updated, so least I know I am getting some viewings!

    1. paradigmsearch profile image86
      paradigmsearchposted 4 years ago in reply to this

      Because of all this, I "discovered" G.A. Real Time. The thing is a blast. I can't wait til high-traffic time to watch all those spots jumping around. big_smile

      1. lrc7815 profile image94
        lrc7815posted 4 years ago in reply to this

        I just signed up for Google Analytics too but can't seem to get any stats.  Was there a delay when you signed up before you started getting data?

        1. wilderness profile image96
          wildernessposted 4 years ago in reply to this

          Yes.  Analytics doesn't collect data until you sign up.  So there is nothing yet for them to report - wait a week or so and you will see data begin to accumulate.

        2. prettydarkhorse profile image62
          prettydarkhorseposted 4 years ago in reply to this

          Yes. I can't remember how long I waited. smile

        3. paradigmsearch profile image86
          paradigmsearchposted 4 years ago in reply to this

          Yep, wilderness and prettydarkhorse speak truly, regular GA has to accumulate data first.

          As to realtime, though. Theoretically, that puppy should fire up pretty fast.

          1. lrc7815 profile image94
            lrc7815posted 4 years ago in reply to this

            Thanks for all the replies !  I will try to be patient.  lol

  17. WriteAngled profile image92
    WriteAngledposted 4 years ago

    My statistics have not updated for 34 hours now, but my earnings updated earlier today. How is this possible?

    Secondly, I am still showing no views or earnings for Saturday 11th August, although I certainly did receive views that day.

  18. Daughter Of Maat profile image98
    Daughter Of Maatposted 4 years ago

    It takes 24 hours for Google analytics to analyze information and display results.

    The stats page now says the last update was 2 hours ago, but the numbers on my page haven't changed in well over 12!

    UGH!

    1. Redberry Sky profile image95
      Redberry Skyposted 4 years ago in reply to this

      On the top left corner of the 'standard report' tab, you can click the arrow and choose the date you want stats for - choose today's date and it'll give you quite accurate stats for today from midnight up to about half an hour ago.

      1. Redberry Sky profile image95
        Redberry Skyposted 4 years ago in reply to this

        (sorry - I mean on google analytics)

        1. Redberry Sky profile image95
          Redberry Skyposted 4 years ago in reply to this

          (bah humbug - I also mean top RIGHT corner, not left.  sundays. bah.)

    2. Jenn-Anne profile image90
      Jenn-Anneposted 4 years ago in reply to this

      Daughter of Maat - Yeah, the stats page said it was updated 3 hours ago but it absolutely was NOT. I don't expect the stats issue to be resolved before tomorrow.

  19. Daughter Of Maat profile image98
    Daughter Of Maatposted 4 years ago

    I have firefox as well, but all the other writing sites work just fine. I haven't tried any of the other browsers yet though.

    1. tamron profile image60
      tamronposted 4 years ago in reply to this

      I also seen the black death page.  I hope its not my computer!  Someone else said they got the white death page I hope its not our computer.

  20. Redberry Sky profile image95
    Redberry Skyposted 4 years ago

    My stats just jumped and went to about what I expected, I think the problem might be fixed.

    1. tthudium profile image61
      tthudiumposted 4 years ago in reply to this

      Yep, Mine just changed about 5 minutes ago too

    2. Jenn-Anne profile image90
      Jenn-Anneposted 4 years ago in reply to this

      Yup, mine too!  Glad we didn't have to wait until tomorrow!

  21. Aficionada profile image94
    Aficionadaposted 4 years ago

    The stuck stats had gotten unstuck and had updated, I'm happy to say; but they seem to be stuck again. They haven't updated now in six hours. - - - info provided for the engineers in their ongoing troubleshooting. (Thanks!)

    1. IzzyM profile image87
      IzzyMposted 4 years ago in reply to this

      I'm glad you said that! I've just come online (its morning here) and either my stats are stuck, or my traffic has stopped!

      Actually I thought it might be the latter, Analytics is way down too sad

      The site didn't go offline, did it?

      I know it went offline for about half an hour a week ago, but no-one forum posted about it so I let it be. That was the second time I was aware of it going completely offline in a matter of weeks.

      1. LeanMan profile image81
        LeanManposted 4 years ago in reply to this

        Hi Izzy, how is life?

        Monday afternoon here and my stats are still stuck for several hours ago.. they had been stuck for a day and a half before I slept so they have updated at least once since then.. but stuck again (at my lowest point in the week so they don't make good viewing!)

        1. IzzyM profile image87
          IzzyMposted 4 years ago in reply to this

          Total madness here last week with all the family here. Had to cook two meals a day for 13!! (I don't do breakfast). No time to hub, but back to normal this week.

          Over a year now and my traffic never returned, but there is the odd hub getting Google traffic which is weird. Hubs that have not seen a search engine view for months, never mind Google.

          Not a lot of traffic, just one or two hits really, but its as if Google is suddenly seeing them again, but doesn't really like them sad

          1. LeanMan profile image81
            LeanManposted 4 years ago in reply to this

            I would be inclined to move all the hubs that don't have copies else where....

            1. IzzyM profile image87
              IzzyMposted 4 years ago in reply to this

              I'm planning on doing that when I get round to it.

              All my new subdomains don't seem to have this issue, so I'll no doubt find a home for them smile

              It's a case of taking them off one by one, tracking down all copies out there, then republishing them. Big job.

              1. nanderson500 profile image90
                nanderson500posted 4 years ago in reply to this

                My stats are stuck again too. At least I am seeing new comments, but this is getting really annoying. I would think it would get fixed today since it's a business day.

  22. sjwigglywoo profile image81
    sjwigglywooposted 4 years ago

    This is getting beyond a joke now, every week this happens, what is going on with this site. I have one hub that is getting repinned like crazy today too, but as the statistics not updating I can't get a clear view of actual visits

    1. lobobrandon profile image83
      lobobrandonposted 4 years ago in reply to this

      I'm using Analytics to get updated stats. But, I use the HP stats too sad Just wish it would be updated big_smile But the team knows it so I'm not worried.

  23. Aficionada profile image94
    Aficionadaposted 4 years ago

    Yep, still stuck here.

    When this thread was first opened, someone joked that it might be related to the new profile page. I wonder if there actually is some connection, i.e., that some coding got messed up a little bit and all the new profiles have caused whatever the problem is to surface again.

  24. Mark Ewbie profile image84
    Mark Ewbieposted 4 years ago

    I check my stats regularly.  I like to see what is happening in one easy place. Although Analytics gives you lots of information, the stats are a simple and very useful snapshot.

    I am trying to find out what works and earn money here.  Stats are really important to me.

    I hate computer people, management, anyone who provides a service and then tinkers with it.  A reliable service is worth far more than some fancy tweak that might or might not work - but hey - don't worry - we can spend the next month farting around with it till we get it right.

    Write stuff, get traffic, make a little money.

    That's what I'm trying to do.

    Perhaps people could stop trying to screw it up for me,.

  25. Sally's Trove profile image98
    Sally's Troveposted 4 years ago

    I kinda like where the stats are stuck for me...best stats I've had in a while. (I think someone earlier on in this thread said something similar...Cags?) So, HP, just keep those numbers for me now until I write a few more hubs, and I'll be happy with the Ad Program results if they continue to poll over the stuck stats in the days to come. cool

  26. Daughter Of Maat profile image98
    Daughter Of Maatposted 4 years ago

    My stats updated about 19 hours ago. Before that they hadn't updated for 33 hours...

    I'm with Mark on this one, Google Analytics just ain't cuttin' it for me!

    1. paradigmsearch profile image86
      paradigmsearchposted 4 years ago in reply to this

      Try real-time. I am totally having fun with it.

      1. Daughter Of Maat profile image98
        Daughter Of Maatposted 4 years ago in reply to this

        lol I did actually, but I apparently don't have enough traffic to make it exciting! wink

        1. paradigmsearch profile image86
          paradigmsearchposted 4 years ago in reply to this

          Mine are single digits. Still fun though. And it gives me money-making ideas...

          1. Daughter Of Maat profile image98
            Daughter Of Maatposted 4 years ago in reply to this

            How do you get money-making ideas from it?? big_smile

            1. paradigmsearch profile image86
              paradigmsearchposted 4 years ago in reply to this

              It is like day trading. The information is available elsewhere, but having it show real-time somehow triggers thoughts that otherwise would not be triggered.

              The above is pure gold. It is real. HP really should pay me to post here... big_smile

  27. Sally's Trove profile image98
    Sally's Troveposted 4 years ago

    Oh-ho. My stats just updated on HP. Better than before. That's nice, but probly doesn't mean much. But it's nice and to celebrate with a scotch. Sort of.

    1. christopheranton profile image81
      christopherantonposted 4 years ago in reply to this

      My stats updated just once in 24 hours. This seems to be a problem for the last couple of days only. It's causing me a bit of stress because I have just posted a new hub. I know some people will have read it, but when the stats don't update I can't see that. I hope this problem gets sorted soon.

  28. sjwigglywoo profile image81
    sjwigglywooposted 4 years ago

    Mine is still stating last update 11 hours ago but my figures have changed, however they are only showing a third of the page views that google states I have had today on HP. Deflated n fedup!

  29. zsobig profile image89
    zsobigposted 4 years ago

    I hope we get an update soon or the site will get more stable and it will be updated again like normal.
    It's very annoying that I can't see my stats and draw my consequences on the newest hubs for more than 2 days now.
    What happened with you, HubPages? sad

  30. christopheranton profile image81
    christopherantonposted 4 years ago

    The problem with the stats seems to have started again. Mine have not updated for about seven hours today. Anyone else notice a return of this problem?

    1. wordscribe43 profile image92
      wordscribe43posted 4 years ago in reply to this

      Yes... mine aren't updating either.

  31. zsobig profile image89
    zsobigposted 4 years ago

    Yes, same problem as about 2 weeks before: my stats were not updated for more than 12 hours now.
    But at least I am not alone with it this time either.

    1. nanderson500 profile image90
      nanderson500posted 4 years ago in reply to this

      Yep, same here!

  32. Vampsdes profile image81
    Vampsdesposted 4 years ago

    Are there still issues with the traffic reporting?  When the traffic sources glitch happened, my views dropped from like 70 a day down to 10.  It's still around 10-20 a day.   Is there something else wrong or have I missed something here?

    1. Matthew Meyer profile image78
      Matthew Meyerposted 4 years ago in reply to this

      We did have some issues related to stats being delayed, but we should gradually be catching up on them.

      Current stats should be fine.

      Even the best Hubs experience eb and flow related to traffic.
      So it doesn't sound like a bug, but keep your eye out and if you have something that contradicts your current stats (Google Analytics, etc) then please let us know and we can help you determine what might be going on.

      1. Vampsdes profile image81
        Vampsdesposted 4 years ago in reply to this

        Thank you Matthew and zsobig for the help I do appreciate it.  I will try to be patient and hopefully I will bounce back. smile

  33. zsobig profile image89
    zsobigposted 4 years ago

    As far as I know, there were no recent updates/actions taken that would cause your problem, Vampsdes sad.
    On the other hand, my stat updates seem to be back to normal... again. Hopefully this will last much longer than the previous one.

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