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FIXED: small subset of videos do not have a thumbnail preview

  1. WannaB Writer profile image92
    WannaB Writerposted 4 years ago

    I have tried to see it in both Safari and Chrome. I'm using MAC OSX 10.6.8 and Chrome 21.0.1180.82. I also tried to view my new profile in Safari to double check and I couldn't see the images there, either. I have not seen an image on either video except on the hubs themselves. I have attached an image which will show you how these images look whenever they are viewed outside the hub as featured hubs, Facebook likes, etc. They are the last two I published and the other video hub images are showing.
    http://s1.hubimg.com/u/7059544_f248.jpg

    The links to the two hubs, since they aren't clear here, are

    http://wannabwriter.hubpages.com/video/ … st-Regimes

    http://wannabwriter.hubpages.com/video/ … California

    Since I'm hoping to publish more videos soon, I'm hoping this problem can be resolved.

    1. Matthew Meyer profile image77
      Matthew Meyerposted 4 years ago in reply to this

      @WannaB Writer
      Thanks for bringing this to our attention.
      It looks like we had some issues generating thumbnail images for videos the last couple days.

      I have sent this to our engineering team so it can be addressed.

      In the meantime, you should be able to edit the video capsule in your Hub and select a different thumbnail to use and that should fix the problem.

      1. WannaB Writer profile image92
        WannaB Writerposted 4 years ago in reply to this

        Thanks. I'll try that.

        1. Matthew Meyer profile image77
          Matthew Meyerposted 4 years ago in reply to this

          I also think we are working on a fix to go back and address those videos affected by the temporary problem, but I am not sure of the timeframe for that fix.

          1. Matthew Meyer profile image77
            Matthew Meyerposted 4 years ago in reply to this

            This should now be resolved for all affected videos.
            We ran a fix that recreated the affected thumbnail images for any video that was missing one.

            1. WannaB Writer profile image92
              WannaB Writerposted 4 years ago in reply to this

              Thank you, thank you. All my videos have been fixed.

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