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Profile Background not working.

  1. moonlake profile image85
    moonlakeposted 4 years ago

    I tried to change the profile background image by uploading a picture from my computer and I can't get it to work. Anyone else having this problem.

    1. Matthew Meyer profile image79
      Matthew Meyerposted 4 years ago in reply to this

      @moonlake Sorry to hear about the problems you are experiencing trying to upload a profile background image.

      This sounds like it may be related to a known issue uploading images to the site:
      http://hubpages.com/forum/topic/107984

      We are still working to fully address this known intermittent photo upload issue.

      In the meantime I would suggest trying Firefox 19 and/or Chrome 24.
      In the current state, many users have retrying the upload eventually results in successfully uploading it.

      If it helps, you can email the image you are tryung to user to team@hubpages.com with "attn: Matt M http://hubpages.com/forum/topic/108510" as the subject line.

      My guess is that it isn't related to the image itself, but we can eliminate that as a possibility.

      1. moonlake profile image85
        moonlakeposted 4 years ago in reply to this

        The image is now showing in my profile. I didn't do anything extra just went back to check and maybe upload a smaller image when I looked the one I uploaded before was there. I have no idea why it corrected itself.  Thanks for all the suggestions.

  2. Simone Smith profile image91
    Simone Smithposted 4 years ago

    I can't seem to replicate the problem- what browser are you using? Have you tried changing the background image from a different browser?

    1. moonlake profile image85
      moonlakeposted 4 years ago in reply to this

      I haven't tried a different browser I will do that right now. When I upload a background all I get is the box with an X in it.

    2. moonlake profile image85
      moonlakeposted 4 years ago in reply to this

      I've tried 4 browser it just won't upload a picture it's either blank or it has an X in it.



      http://s3.hubimg.com/u/7581118.jpg

  3. mr-veg profile image61
    mr-vegposted 4 years ago

    Try after sometime and also try to reduce the image size or test it with a lighter image, say 50 kb ? Also close all your browsers and then open a fresh browser and try again !

  4. moonlake profile image85
    moonlakeposted 4 years ago

    I will do that. I tried to upload an image I have uploaded before for background and even that wouldn't work. I keep my images pretty small but will try smaller and see if that will work.

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