I know that someone asked this question last week sometime but I seem to be having trouble uploading my pictures again. They are JPG and I have always been able to add pictures without issue...
Yes, this has been an ongoing issue for me. Sometimes it takes 5-6 attempts.
I'm sorry to hear about that! The problem we're having is actually trying to reproduce the issue (which we need to be able to do if we are to go about solving it). We're working on another photo fix, but it's probably not related to this.
If you have a way to easily re-produce the problem, please do send me a direct email with the steps.
I am not sure what part of my set up would be different from those not experiencing the problem. Browsers? (Firefox, latest version), connection speed? (standard ethernet cable)....
I thought it was my computer acting up. Yes it takes me several tries as well before I get the picture to upload. Glad to know HP is aware and looking into it.
From what I've experienced, I have trouble getting my pictures processed. It seems the actual upload or linking to the photo is fine as, if I wait a decent amount of time, the photos will show up eventually. For me, I've had this issue with png images. Now I just reupload/link the photo until it shows up immediately and then remove all the failed attempts from the pictures section of my account. I'm not sure if the image format is the culprit but that would be more likely for a processing issue as opposed to an upload issue. It's not a huge problem for me, just tedious. I know the HP staff will have it resolved or identified quickly.
If I'm having a different issue, I apologize and please ignore my reply.
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