Happy Friday! After checking with the team, I found that something else running in the background was preventing stats from updating regularly. We have stopped running that process, so stats should be updating fine right now. Sorry for any inconvenience (though then again, it did give you the opportunity to be angry at us! ). Look on the bright side, y'all!
If it had not been happening at regular intervals I would have no reason to be perturbed at the stats problem, Simone. Are you saying that the tech guys hadn't even noticed the stats weren't working for over 6 hours? Gee, no wonder this stuff goes on for days at a time on occasion. I'd rather things run smoothly and not be bothered to point things out. Que sera!
Simone, I think the original problem of the stats being frozen has morphed into another problem, which is that now the stats page is saying an update has occurred recently, but the actual stats are not updating. The former situation was better. At least we knew from the last update time that the stats were indeed frozen without having to look into it any further.
??? Isn't that what a number of people have been saying throughout this thread? Perhaps it's the time delay issue between the time that it says the stats were updated and the time when they are actually updated, but there was a point today where I could have sworn that the stats said updated within the last 30 minutes but nothing was actually updating for a couple of hours. I don't usually fret over the hub stats because I know they will eventually be updated. I am more wondering what long term solutions are being proposed and/or implemented to fix this ongoing problem? I know how it is, many companies short-change their IT Dept. and don't give them enough resources to address problems properly, but shouldn't that be a top priority at a company that does its business via the Internet?
My stats also say updated at different times but I know that they are not actually updating because, for example, I know that I'll go into a page but those views don't change and aren't recorded, even when the stats say "Updated" they don't seem to be reflecting actual number changes with the update.
It has been established that we will get no monetary reimbursement or any other kind of payback for sucking up... however, working with the public on a daily basis, let me just say... You guys are doing a great job, I'm sure tech issues will arise now and then and I'm also sure nothing grave will happen to any of us if we have to patiently wait for you to fix the problem. Thank you for acting in a timely manner on our behalves. You are appreciated!
Yes, the entire internet is a work in progress and errors are common and happen in full view. It's not generally worth getting angry and upset about, however. I wish every one would keep a sense of perspective like yourself, but that's not realistic, I know.
Thanks... yeah... I totally agree with you, but then maybe it's just a life perspective thing. Some us are ok to wait on results and others feel they can bring about a resolution faster if they squeak their wheels, so to speak. I don't know... it just seems life to short to make a big deal out of seemingly small things. Either way, I'm sure HP emp.'s are working just as hard as the rest of us. After all it's a business and not many employers are quick to let ppl slack at their jobs. I highly doubt HP's is any different.
The OP is convinced revenue-sharing sites are dishonest and screw their writers out of their rightful share of income. He's a bit of a crusader, so when he sees incorrect stats, it's a red flag to him.
I'm like you - I don't see much point in getting my knickers in a bunch over it.
The OP is certain SOME revenue-sharing sites are corrupt and have proved it in the past Marisa, which you should be aware of since you were a member of the same site. When I have over 100 articles stolen from me I take it a bit hard, as some authors might possibly do.
I'm sorry if I worried you guys with wanting the stats to work properly. I realize I sometimes ask for the impossible.
You won't get any argument from me regarding Helium, Randy - but you've also questioned HubPages' fairness when it comes to payment, several times - so I assumed your concern about stats was related to your concern about payment. I can't see any reason why it would be such a big issue otherwise.
No, it wasn't about HP's fairness concerning the stats problems, Marisa. Simply concern with their ability to run the programs efficiently with so many frequent glitches occurring. The timing of the glitches is very coincidental also.
KNOWN ISSUE: HubPages is broken. I think we all understand that in this world of computers and Internet there are a lot of technical problems, but I have wonder why these occur over and over and over again here? I suspect management hasn't allocated the resources to fix it, as the technical staff at HP seems competent.
Mine are fine, recently updated. The main time I have seen stats run amok is when it is the weekend and/or a holiday whilst staff is at play. I have met the lil web gremlin that pops in on those days and plays havoc with our stats! Mean lil critter and just can't catch him!
Yeah, mine have been idle for about 12 hours so far, I thought it was a little weird. When you go into Google analytic under standard times , real time, overview, it shows how many people are on your pages in real time and where there located in the world, pretty cool. I have about 15 people on constantly but my traffic is not showing up in HP?? There is something definitely wrong again
The stats are crap lately, there's no other word for it. Apparently the latest hired help doesn't have a clue how to keep things running smoothly like the old crew did. The stats have been screwed up so much--even during the peak xmas buying period--no one should have any faith in their credibility at all. Except the suck-ups, of course.
I just looked at my stats and it says the same daily views and weekly views as it did a few days ago. This can not be correct since I have had comments on hubs since then but the views do not reflect this.
That is what mine is doing too. It says it is updating but the numbers in the hourly column do not change, however the numbers in the weekly and other columns do...this has been happening to my stats off and on for some time now.
Yes, we have this same BS time after time without staff ever even addressing the problem at all. What gives HP? Do we even deserve an explanation, or are we merely peons to simply ignore? Do us the courtesy of at least answering this query, or continue to act as though we are invisible.
Yo, Izzy! Has there ever been an explanation for the stats screw-ups for the last half year or so? What's with this bunch? Would it kill them to at least offer a token explanation, or are they too good to explain? How about it HP?
Yes, it is getting old, Randy. As others have stated, my earnings have not moved all day. This has been the case all week. Actually, there have been stops and starts since the stats went loopy last week. Even though the time "updates," the stats stay the same. I think my earning stats change 2 to 3 times a day, maybe. There was one forum where the issue was addressed by Matthew but it seems the glitch remains. (Sigh)
I think it's not asking too much for one of the tech dudes to show up and say "the problem is..........." and sort of clue us in, especially when it happens quite frequently. I'd be willing to give them a dollar of my own hard earned money.
The minor glitches at HP seem like nothing compared to all the technical problems they've been having at Squidoo recently. I guess everyone's trying to make their site more friendly for the latest incarnation of the panda.
Quite honestly, and I know this is really silly, but when I see so many issues going on like the stats freezing I start to worry that perhaps other systems in HubPages are not working properly either and we wouldn't ever know about it. For instance, how would we ever know that the ad sharing revenue system is working properly and not stuck with only HubPages ads instead of our own for extended periods of time?
I was also having a great month for Amazon selling many products daily and then a couple of days ago my Amazon earnings from HubPages flatlined and I haven't sold a thing since. I can't help but worry that there is another issue going on behind the scenes. The frozen stats make me paranoid about the reliability of other systems which I know is silly, but I can't help but wonder because we have no visibility into some of the more important revenue based systems.
The stats aren't fully updated yet despite the time change, I opened an old hub of mine last night and had a good look at it, about 14 hours ago to see if that single view turns up the next day on the stats page but its still showing as zero.
Google analytics is busy with activity, 15 different hubs being perused at the past 30 minutes, wahoo! I hope I get to see the final results on the stats page some time today. Exciting innit?
Yes, I looked at my GA and it seems that my traffic from yesterday should have been comparable with my traffic from Wednesday but it was not. It was significantly lower as were my earnings. I don't know. I still think the stats are glitchy.
The stats table is still a little wonky, hubs I know had hits yesterday night are still showing as zero this morning. And this is where it gets weird, a hub that has had 6 views in 7 days is showing 0 views for 30 days, how is this possible? I see another old hub with 2 views in 7 days and again 0 views in 30 days. I've cleared my temp folder and tried again, same results.
I'm showing decreased views for one day, and that number has stayed the same - has not changed in many hours. Then I have increased views for the week and month. I admit it is frustrating to try to track our progress (or, cough, the reverse) in the wake of a major Panda change, and have numbers that aren't making sense.
I just noticed that the stats look like they are working again!!! I pretty much knew what my views should add up to, and while some of the stats are still incorrect, the total views is pretty close to being...
I would really appreciate an explanation from one of the team as to why the stats on my account page do not match the stats on my individual hubs. Checked three hubs. All show significantly more views in the past 24...
After three days of no updates, this afternoon I saw the message that the data was updated five hours ago, and now I see they updated two hours ago. EXCEPT IT HASN'T UPDATED! The numbers are exactly the same...