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FIXED: IE11 problems uploading images from photo capsule

  1. lions44 profile image94
    lions44posted 3 years ago

    I have IE9 and I'm still can't edit my hub (add pictures).  What's up?

    1. Writer Fox profile image80
      Writer Foxposted 3 years ago in reply to this

      Other people are having problems uploading photos today, too, even using Chrome.

    2. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      I just tested this and was able to reproduce the issue using Internet Explorer 11 in Windows 7 and 8.
      This has been forwarded to our engineering team and we hope to deploy a fix soon.
      In the meantime, please try Firefox. If you have not done so already, please clear your browser cache as well.
      Thanks for your continued patience.

    3. lions44 profile image94
      lions44posted 3 years ago in reply to this

      Thanks very much.  I have tried Firefox and still have problems. But I will clear the cache too.

    4. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      There appear to be some major issues with Internet Explorer 11 right now that are not specific to HubPages
      http://www.infoworld.com/t/microsoft-wi … tes-231544

      We suggest using the latest stable version of Firefox for the best HubPages experience.
      http://hubpages.com/faq/#browsers
      http://www.mozilla.org/firefox/new/

    5. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      We just deployed a fix for this issue.
      I confirmed using Internet Explorer 11 in Windows 8.1 that the photo upload feature in the photo capsule is working properly again.

      Please clear your browser cache and restart your computer if you are still having issues.

  2. relache profile image87
    relacheposted 3 years ago

    HubPages does not work best with IE.  Try Firefox or Chrome instead.

  3. Anna Marie Bowman profile image90
    Anna Marie Bowmanposted 3 years ago

    I am using Chrome and I am having serious problems editing. I try to insert a capsule, and it won't show up. I have to click 'done editing', and then click 'edit' again, then it will be there. When I type up my text capsules, and click 'save', it will pop up with an error message, telling me to click edit and save again, and that the problem will be reported to the engineers. And, when I logged in last, all my hubs were missing from the main page with the list of hubs.

  4. janshares profile image87
    jansharesposted 3 years ago

    Looks like the problem may have returned after fix was deployed.
    http://hubpages.com/forum/topic/118742

  5. lambservant profile image91
    lambservantposted 3 years ago

    I think the browser type is not the problem because so many have tried different ones. I have. I hope you find the problem and it can be corrected.

    1. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      Please see above.
      http://hubpages.com/forum/post/2511533
      I tested using Firefox, Opera, Chrome and Internet Explorer on multiple machines and only encountered issues using Internet Explorer.

      If you are experiencing photo upload issues with a non-IE browser, please clear the cache, upgrade your browser to the latest stable version, and restart your computer.
      http://hubpages.com/learningcenter/Diag … r-problems
      If you then still have issues, please provide detailed information regarding the problems so that we can reproduce any potential issue and forward it to our engineering team to be addressed.
      This thread explains in detail the sort of information needed for bug reports.
      http://hubpages.com/forum/topic/99079

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