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FIXED: Profile Carousel settings not displaying properly

  1. janshares profile image90
    jansharesposted 3 years ago

    Please look at a glitch in the spotlight carousel. In edit mode, it will no longer hold your selections. All six are blank even though the carousel is full. If you try to change one position and leave the rest, all will disappear. Therefore, you can't remember which hub was in what position when you make changes. I literally had to add one at  time, try to remember which one it was, click save, view profile, click edit profile to come back and add another. Repeat, repeat, repeat, all the while trying to remember each hub position. Also, when you start over, only 3 positions are shown, only adding positions 4, 5, and 6, one-at-a-time with each edit. (Exhale). Please correct. It's been going on since mobile change was deployed, just getting around to reporting it.

    1. Writer Fox profile image75
      Writer Foxposted 3 years ago in reply to this

      Someone else was having this problem:
      http://hubpages.com/forum/topic/118793

      I think you should post this in the 'Technical Problems' section where the programmers will see it.

      1. janshares profile image90
        jansharesposted 3 years ago in reply to this

        Sorry, thought I did.(???)

    2. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      I just tested using Internet Explorer 11 and the settings page here is not showing the Hubs that are selected.
      http://hubpages.com/my/profile/profile

      I have sent this issue to our engineering team to be addressed.
      I am going to try to do some further testing as well.

    3. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      We deployed a fix for this issue.

      In a related note, the "In the Spotlight" section will show only 3 drop downs until you select Hubs for each, then the other drop down menus will be available.

      http://s4.hubimg.com/u/8576407_f248.jpg
      http://s2.hubimg.com/u/8576409_f248.jpg

      1. janshares profile image90
        jansharesposted 3 years ago in reply to this

        Thanks, Matthew. You and your team are the best.

  2. susi10 profile image94
    susi10posted 3 years ago

    Yes, I have noticed this too, I thought it was just me! I hope this is fixed, I first noticed it when I only had one hub in my carousel instead of six. When I tried to edit this, I could only feature 3 hubs. I am using Internet Explorer 8.
    I hope this will be fixed.

    1. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      @susi10
      Sorry you are having problems.
      Your browser looks like it is something other than Internet Explorer 11.
      There is an image requirement for Hubs to be displayed in the carousel of 200x150.
      http://hubpages.com/faq/#slideshow
      If you have a specific Hub that meets this image requirement and is featured, but is still now showing on the list, please let me know the title and/or URL and I can look into it further.

      1. susi10 profile image94
        susi10posted 3 years ago in reply to this

        Thank you for fixing the issue, it seems that I can now place six hubs on the carousel but when I exit the settings page and re-enter it, this is what I got. Each of the tabs are blank even though I entered them previously. It seems to be an issue with saving changes in the settings. I am definitely using Internet Explorer.

        http://s4.hubimg.com/u/8571903_f248.jpg

        1. Matthew Meyer profile image78
          Matthew Meyerposted 3 years ago in reply to this

          Yes, that is the known issue that @janshares posted to start this thread.
          It has been forwarded to our engineering team to be addressed.

          1. susi10 profile image94
            susi10posted 3 years ago in reply to this

            OK, thank you.

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