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FIXED: Some forums in Chronological not showing all pages

  1. profile image0
    Motown2Chitownposted 3 years ago

    Some of us are encountering an issue in the forum. On the front page, it will indicate that responses have been made since we last participated in a thread, but when we click on the name of the most recent respondent, rather than being taken to that response, we come to the start of the last page on which we commented.  Sometimes it works itself out and sometimes not, and there seems no rhyme or reason to it.  It happens on threads with thousands of responses and just dozens.  Help!  smile

    1. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      Does the issue persist if you clear your browser cache and restart your computer?

      1. profile image0
        Beth37posted 3 years ago in reply to this

        Yessir, I just did that and it didn't work.

    2. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      Thanks for the info.
      I think I understand the issue.

      I see the anchor link (http://hubpages.com/feed/#) when a post has been abbreviated and clicking that links (read more) expands the text to show the full comment from the forum thread in the feed.
      The linked text indicating when the thread was posted should take you to the actual forum post.
      So for the screenshot below, the link you want to click is where it says "5 minutes ago:"

      Let me know if that is not how it is working on specific browsers (Safari in iOS for example) and I can do some further testing.

      http://s1.hubimg.com/u/8822398_f248.jpg

      1. profile image0
        Rad Manposted 3 years ago in reply to this

        Yes, the problem exists on OSX. It's kinda always been like that from time to time.

      2. Matthew Meyer profile image78
        Matthew Meyerposted 3 years ago in reply to this
  2. profile image0
    Motown2Chitownposted 3 years ago

    Matthew, I've also done that.  The issue occurs on my iPhone and tablet also, even after clearing histories and restarting devices.

  3. Kathleen Odenthal profile image94
    Kathleen Odenthalposted 3 years ago

    Is it an issue that occurs across multiple browsers? I seem to be having no problem on my PC using Google Chrome.

    1. profile image0
      Beth37posted 3 years ago in reply to this

      Im using Chrome now.

  4. profile image0
    Motown2Chitownposted 3 years ago

    This may be helpful. 

    First, multiple browsers, yes.  I have a PC.  Happens with Chrome, Firefox, and IE 10.  Also, Safari on my iPhone.

    Second, I'm not actually accessing through my Hub feed, but from the front page of the forums (and it's happening in the HP and Topical forums both.  Can't give you a screen shot, but take a look at the End Time Prophesy thread.  Last post was by Oceansandsunsets.  If you click on her user name, it does not go to her post.  In order to see what she posted, we have to fake a reply to a different.  Unless we actually submit a reply, there's no getting back to the thread.

    I also don't know if it's happening in both views, as I only use chronological.

    1. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      I looked up Oceansandsunsets and was unable to find a user with that name.
      I checked both of these pages in Chrome as well.
      http://hubpages.com/forum/hubpages
      http://hubpages.com/forum/topical

      In both, the linked username text in the "Most Recent" column forwards to the appropriate forum thread.

      http://s1.hubimg.com/u/8823310_f248.jpg

      Are you using the "your" or "unanswered" filters at the top of the page?

      Unfortunately, I have not been able to reproduce the issue you are describing.
      Depending upon how your account is configured, you should see forums you follow show in the Feed and in the notifications section.
      http://hubpages.com/feed/
      http://hubpages.com/my/activity/online-notifications.

      If you are still having issues, then please provide as much specific details as you can in order to be able to reproduce and diagnose any potential issue.
      The exact URL as well as screen shots can be very helpful and make sure we are talking about the same thing.
      http://hubpages.com/learningcenter/Diag … r-problems

      Here are instructions for taking a screen shot.
      https://kb.iu.edu/data/afws.html

      UPDATE: See below. http://hubpages.com/forum/post/2563557

  5. profile image0
    Motown2Chitownposted 3 years ago

    Here is the thread to which I was referring.

    The actual user name is oceansnsunsets.  I apologize for my error.

    http://hubpages.com/forum/topic/118740? … ost2561195

    This is the last page you can view.

    http://hubpages.com/forum/post/reply/2558501

    If I click reply on any of the posts on the final page, you can see immediately below that there are more recent posts.

    1. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      I just tested using Firefox in Windows 8.1 on this page.
      http://hubpages.com/forum/topic/118740?page=327
      In chronological view I clicked the reply button next to oceansnsunsets' post on the last page (327) and was taken to the screen to reply.
      The URL you mentioned (http://hubpages.com/forum/post/reply/2558501), is a result of clicking the button to reply.

      So the reply function in chronological view seems to be working properly.
      I would suggest clearing your browser cache and upgrading Firefox as there has been up update released since version 27.0

      UPDATE: See below. http://hubpages.com/forum/post/2563557

      1. EncephaloiDead profile image60
        EncephaloiDeadposted 3 years ago in reply to this

        If it were due to Firefox or browser cache, then it would persist across all threads. Clearly, this is a forum software issue that can be fixed if someone were to take the time to fix it. I found the problem here, about half way down the page:

        [redacted]

  6. MelissaBarrett profile image60
    MelissaBarrettposted 3 years ago

    I think there are crossed wires.

    Matt, I am in Chrome. My browser has been cleared.

    If you go here: http://hubpages.com/forum/topic/118740? … ost2561195 (Which is http://hubpages.com/forum/topic/118740?page=323 without the specific post number)

    You will see that Dr. Lamb's post is the last post displayed.

    At the top of the page it says : Sorry, the post you are looking for is no longer available on this page. If it still exists you should be able to find it here now:
    http://hubpages.com/forum/post/2561195.

    If you click on the link, it takes you back to the same page with the same message.

    However, if you click on the reply button, on that screen, you can see the post by oceansnsunsets... ironically stating that the forum is broken. It is directly under the reply box, along with several other posts that were never posted to the thread.

    Please after you click the reply button, look down under "Discussion review (newest first)" and compare the posts you see to the last post visible under http://hubpages.com/forum/topic/118740?page=323

    I hope that made sense.

    1. Matthew Meyer profile image78
      Matthew Meyerposted 3 years ago in reply to this

      I just tried using Chrome.

      >>If you go here: http://hubpages.com/forum/topic/118740? … ost2561195 (Which is http://hubpages.com/forum/topic/118740?page=323 without the specific post number)

      The main issue I see is that this URL http://hubpages.com/forum/topic/118740? … ost2561195
      Refers to a post that has since been deleted, so that URL is no longer valid, thus the message.

      Thanks for the details.

      I think I have a handle on the issue, so please correct me if I don't understand fully.

      Is the issue you are describing that you see 323 pages in one view of the forum, and 327 in another?
      Dr. Lamb shows as the last post on one, and oceansnsunsets in the other?
      http://s1.hubimg.com/u/8825128_f248.jpg
      http://s2.hubimg.com/u/8825129_f248.jpg

      Link to Dr. Lamb's post
      http://hubpages.com/forum/post/2558501

      Link to oceansnsunsets post
      http://hubpages.com/forum/post/2561195

      The top level of the thread.
      http://hubpages.com/forum/topic/118740

      Once I can confirm this is indeed the issue I can forward this to our engineering team to be addressed.

      Thanks again for taking the time to explain the issue!

      1. MelissaBarrett profile image60
        MelissaBarrettposted 3 years ago in reply to this

        I think the biggest problem is that you have a page 327.

        We don't. The last page we're able to access is page 323.

        (edit: removed screenshot because my tabs were embarrassing)

        1. Matthew Meyer profile image78
          Matthew Meyerposted 3 years ago in reply to this

          That confirms it and I will send this to our engineering team to see if we can get it addressed and a fix deployed. Thanks!

          In the mean time, it looks like the threaded forum view is not affected.
          So you can switch to threaded as a temporary workaround.

          1. MelissaBarrett profile image60
            MelissaBarrettposted 3 years ago in reply to this

            Thanks Matt smile

            1. Matthew Meyer profile image78
              Matthew Meyerposted 3 years ago in reply to this

              Melissa, can you go to this URL?
              http://hubpages.com/forum/topic/118740?page=327

              1. MelissaBarrett profile image60
                MelissaBarrettposted 3 years ago in reply to this

                It takes me to page 323.

                1. Matthew Meyer profile image78
                  Matthew Meyerposted 3 years ago in reply to this

                  I confirmed what you are seeing via a test in Chrome.
                  I have forwarded this additional information to our engineering team so they can better address any problems.
                  Thanks Melissa!

                  1. Matthew Meyer profile image78
                    Matthew Meyerposted 3 years ago in reply to this

                    We deployed a fix, so the last few pages of content should now show for that forum thread.
                    Here is a link to oceansnsunsets's post from 4 days ago.
                    http://hubpages.com/forum/post/2561195

                    You may need to clear your browser cache, but you should see more pages available now.
                    Let me know if you are still having trouble seeing these last few pages of the thread after you clear your cache.

          2. profile image0
            Beth37posted 3 years ago in reply to this

            I'm not sure, is it possible the issue might be with Dr. Lamb?

  7. profile image0
    Motown2Chitownposted 3 years ago

    Thanks, Matt!  And thanks, Mel, for helping me clarify.

  8. profile image0
    Motown2Chitownposted 3 years ago

    I have the problem with Safari on my iPhone.

    Firefox, Chrome, and IE10 on my PC.  I even tried uninstalling and reinstalling Chrome and Firefox with updated editions.

    smile

  9. The Examiner-1 profile image82
    The Examiner-1posted 3 years ago

    Matthews suggestion is how I have done it for some time. Once I learned that clicking the title only brought me to the top of the page then I would try the the time of the post which I wanted to read and it took me to that post. Simple. No problem.

  10. profile image0
    calculus-geometryposted 3 years ago

    Maybe the missing posts were raptured.

    1. profile image0
      Beth37posted 3 years ago in reply to this

      Great, now you've done it.

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