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Problem using maps

  1. sleepylog profile image90
    sleepylogposted 2 years ago

    Hi, I want to use the map capsule in one of my hubs but I haven't been able to zoom in or out of it to be able to have the map how I want it. It says to use the + and - controls to zoom in and out but I don't see them, I tried using the + and - on my keyboard but that doesn't work either. Anyone have any idea why it's not working?

    1. The Examiner-1 profile image83
      The Examiner-1posted 2 years ago in reply to this

      Valerie,
      To zoom back out to regular view after you have zoomed in, hit the 'Refresh' arrow in the upper left of the page and wait.

      1. Shorebirdie profile image88
        Shorebirdieposted 2 years ago in reply to this

        There is no refresh arrow or any other arrows or markings on the map.

        1. The Examiner-1 profile image83
          The Examiner-1posted 2 years ago in reply to this

          Not on the map, on the page at the top left in the gray strip.

          1. Shorebirdie profile image88
            Shorebirdieposted 2 years ago in reply to this

            Actually, it doesn't even have that, which is the problem.  It comes and goes.

            1. The Examiner-1 profile image83
              The Examiner-1posted 2 years ago in reply to this

              That is strange, do you have Windows or something else?

              1. Shorebirdie profile image88
                Shorebirdieposted 2 years ago in reply to this

                Yes, windows.  With me, sometimes it works right and sometimes it doesn't.  Some people can't even navigate at all and it stays stuck in San Francisco.  I've posted in the forums about it before, but my post was deleted.  Other people have posted in the forums about this, too.

                1. The Examiner-1 profile image83
                  The Examiner-1posted 2 years ago in reply to this

                  Hmm, where is the map?

                  1. Shorebirdie profile image88
                    Shorebirdieposted 2 years ago in reply to this

                    I have one on my latest hub on the salt works.

  2. chasmac profile image99
    chasmacposted 2 years ago

    I've noticed that too. I can double click on the map to zoom in, but I can't find any way to zoom back out. This happens whether I'm just looking at someone's map capsule or editing one of my own. I thought it might be a browser issue - but seeing your post, maybe it's a site problem. If I remember right (as I rarely use maps), we had + and - controls for zooming in or out. Now I can't see those.

    1. sleepylog profile image90
      sleepylogposted 2 years ago in reply to this

      Yes that exactly what I'm talking about.

  3. Shorebirdie profile image88
    Shorebirdieposted 2 years ago

    This is actually a long-time off and on problem, I found out.  Yes, you can zoom back and forth into the map, but you can't move the marker around.  I would type in a location and it will put a marker near there, but not exactly at the spot.  Someone said to put the exact address in to get the marker to go to that exact spot, but I haven't tried that, yet.

  4. AlishaV profile image91
    AlishaVposted 2 years ago

    I have the same problem. I've just resorted to sticking another pin on the map a little bit further away so it has to expand to display both. Frustrating and not good looking, but better than zoomed far too close.

  5. LindaSmith1 profile image61
    LindaSmith1posted 2 years ago

    I tried a map. It would zoom in but won't zoom out.  Sick of the bugs. If a capsule does not work, I will fix it myself with the Delete button.

    1. The Examiner-1 profile image83
      The Examiner-1posted 2 years ago in reply to this

      I mentioned above Linda that clicking on the 'Refresh' arrow at the top left of the page does it.

  6. LindaSmith1 profile image61
    LindaSmith1posted 2 years ago

    I didn't see a refresh arrow, got tired of playing with it, deleted it. Now it is fixed.

  7. LindaSmith1 profile image61
    LindaSmith1posted 2 years ago

    I have an arrow for reload this page.

  8. chasmac profile image99
    chasmacposted 2 years ago

    I just checked again on Chrome, IE and Firefox and it's still the same problem.
    I can move around the map and I can click to zoom in but there's no way to zoom out. The zoom controls that used to be visible on the map are no longer there. The examiner's suggestion of refreshing the whole Hubpage does reset the map to its previously saved state, but what's happened to the zoom controls? We need those for precise size-adjusting of the maps, especially when editing one of our own. It seems that some hubbers have them and some of us don't. We all used to have them. I wonder what the problem is.

    1. The Examiner-1 profile image83
      The Examiner-1posted 2 years ago in reply to this

      I have not heard of anyone seeing, or using, them either. They seem to have removed them but at least we can still zoom in and out.

      1. chasmac profile image99
        chasmacposted 2 years ago in reply to this

        You also don't have them? Sorry, I thought you had as you said you can zoom in and out no problem. So how can you zoom out (apart from refreshing the page) if there are no controls? I tried ctrl + click and alt and shift + click, but each time it just zooms in more.

        1. The Examiner-1 profile image83
          The Examiner-1posted 2 years ago in reply to this

          I can by using the method which I found for you, I was talking about the controls. I found another one to zoom out for Shorebirds, her Refresh did not seem to work. I posted it above.

          1. chasmac profile image99
            chasmacposted 2 years ago in reply to this

            You mean refreshing the page? Well, yes, that's what I've had to do since I discovered the problem a month or so ago. So it's not a fault, you think, but just some functionality removed. We can still have the map exactly as we want it, of course. If we zoom in too far, just refresh and start again, but it's far less convenient.

            1. The Examiner-1 profile image83
              The Examiner-1posted 2 years ago in reply to this

              I also found out the other way of going back: quickly click your right mouse button until you you reach where you want. If you go to far, zoom back out once on the left button.

              1. chasmac profile image99
                chasmacposted 2 years ago in reply to this

                Well done The Examiner. Full zoom functionality is back. I'm actually using a laptop touch pad instead of a mouse. It's slightly different but it's much the same principle. I can double click on the left button to zoom in (same as single tapping the touchpad) and double click on the right button to zoom out. Easy when you know how. Thanks

                1. The Examiner-1 profile image83
                  The Examiner-1posted 2 years ago in reply to this

                  You are welcome chasmac.

              2. Shorebirdie profile image88
                Shorebirdieposted 2 years ago in reply to this

                Yes, that works!  But, I don't think that helps an outside visitor to the page.  But, at least, I can zoom them in and out to the right spot.

                1. The Examiner-1 profile image83
                  The Examiner-1posted 2 years ago in reply to this

                  That is good that it works for you Shorebirdie. I am glad that I solved your problem. :-)

 
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