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Problem with in-line text links

  1. Tim Bader profile image88
    Tim Baderposted 2 years ago

    Hi,
    I've been trying to add text links inside text capsules, some to other hubs, some to external sites and I can't seem to get them to save properly.
    I am using Safari on Mac OS X Mavericks.

    I click the link button and it shows the dialog, I then paste in a URL and click Save, but nothing happens.
    (also the search option doesn't seem to return results on any of the tabs)
    If I click the "x" in the top right hand corner of the dialog, then it appears that the link has worked, but when I click on it, it keeps going to a different page on HubPages (usually my profile).
    On one occasion I thought it had saved correctly, but when I saved the Hub and went back in, it said that it had broken links instead.

    The hub in question is http://timbader.hubpages.com/hub/Pandem … ion-Review (not published yet), but I have had the same trouble on other hubs and eventually gave up.

    What is going wrong?

    1. Camille Harris profile image
      87
      Camille Harrisposted 2 years ago in reply to this

      Hi Tim!

      Thank you for reporting this. I actually took a look at the Hub in question from your profile and successfully inserted the link (where you wrote "If you're not sure what I'm on about, you can read my review of the original game.") using Google Chrome.

      Can you paste the link you were using before in your reply? I suspect it might have been the private URL to the above referenced Hub ("review of the original game") rather than the public URL (...hub/pandemic-board-game-review).

      Thanks!

      1. Tim Bader profile image88
        Tim Baderposted 2 years ago in reply to this

        Thanks for getting back so quickly.

        Yes, that's the correct spot.
        I was trying to insert this URL: http://timbader.hubpages.com/hub/pandem … ame-review into the "In the lab" expansion review.

        However, I also had trouble in the same hub, trying to link to the ZMan Games website in the capsule "sequence of expansions".

        NB: I have published it now, but I still can't get the links to work properly.

        What's the difference between the private and the public URL for Hubs?

        Thanks

        1. Camille Harris profile image
          87
          Camille Harrisposted 2 years ago in reply to this

          The private URL would be the one that you would copy from the address field in "edit" mode (e.g. http://hubpages.com/hubtool/edit/3276761). No one would be able to access the link except you.

          Have you tried inserting your links using a different browser? Our site works best with Firefox.

          Thanks for providing the additional info.

          1. Tim Bader profile image88
            Tim Baderposted 2 years ago in reply to this

            Ok, thanks.
            I definitely wasn't using the private URL, but the correct one.

            Ok, I have now tried the same thing in Chrome and it worked first time.
            Incidentally, when I now go back in to edit the links and click the link button (in Chrome) it opens the form (which it wasn't doing before either) and I can see that the link that it added when in Safari was this:
            http://hubpages.com/#mce_temp_url%23

            I can workaround this by using Chrome to update text links, but I would rather not have extra software on my machine just for this.
            - Don't get me wrong, I use Chrome at work all the time, on Windows machines.

            Will the issues in Safari be fixed?
            Thanks

            1. Camille Harris profile image
              87
              Camille Harrisposted 2 years ago in reply to this

              Hi Tim,

              I tried the same in Safari and was able to successfully add a link and not have it revert. That being said, I suspect this isn't a widespread issue and may have something to do with your machine. Unfortunately, there's not much we can do unless the issue is replicable. I can recommend switching browsers (as you've done), or clearing your cache in Safari and trying the process again. Sorry for the frustration caused by this issue; I wish I could provide more assistance.

              Just as confirmation, you're doing the following, correct?:

              1. Hitting "edit" on the capsule you're trying to add a link to;
              2. Selecting the text you want linked (see screenshot);
              3. Clicking the "Insert/Edit Link" button;
              4. Entering the link in question (http://timbader.hubpages.com/hub/pandem … ame-review) in the URL field;
              5. Hitting "Save".


              http://s2.hubimg.com/u/11819063.jpg

              1. Tim Bader profile image88
                Tim Baderposted 2 years ago in reply to this

                Ah!
                Ok, I understand.
                I'll try and clear the cache, etc to see if that fixes it.
                Thanks

                1. Camille Harris profile image
                  87
                  Camille Harrisposted 2 years ago in reply to this

                  One more thing! I asked our fabulous engineering team and they suggested it might be an issue with your browser version and tinymce. Here's a page I found about tinymce, and a page I found about javascript on Safari.

                  Hope this helps!

                  1. Tim Bader profile image88
                    Tim Baderposted 2 years ago in reply to this

                    Thanks for following this up.
                    I usually keep my browser up to date, but I noticed that there is a newer version available again.
                    I'll give it a try.
                    Thanks

 
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