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Banned, and unable to contact HubPages team?

  1. Marisa Wright profile image92
    Marisa Wrightposted 2 years ago

    I am posting this on behalf of a transferred Squidoo member whose account has been banned.   She says she has emailed the team several times since the ban and has not received any response.  She does not understand why she was banned. 

    http://retta719.hubpages.com/

    Should this person have received a notification of her ban with an explanation, or is it not HubPages' policy to explain?

    1. neosurk profile image89
      neosurkposted 2 years ago in reply to this

      Quite ironic that I dreamt of being banned from HP last night!

      I have been trying to republish few lenses which seem to have been copied while it was still published on Squidoo. They were locked because of the infamous Squidoo filters, and I have already received 2 warnings from HP staff for duplicate content, and reminded that repeated attempts will have me banned. I have tried searching the texts on Google and on Plagium, but those did not work at that time.

      There might be a possibility that the above user might have become a victim to the same. In this turmoil state, I wish HubPages would clarify her as to why her account was deleted. We have been through a lot and we could use every help we need.

      1. sockii profile image87
        sockiiposted 2 years ago in reply to this

        When I had a similar situation, I contacted support and they were able to tell me where exactly my content had been duplicated, so I could submit a DMCA to the plagiarist blogger. That person finally took down my copied article and I'm just waiting for the text to fall out of Google cache entirely before republishing the affected hub.

        1. neosurk profile image89
          neosurkposted 2 years ago in reply to this

          I did exactly as you said, Sockii. Google denied the first request and it took about 15 days for it to transfer the appeal to the Blogger team. Finally, when I had the chance, I published it. Who knew another sucker had already copied it too. Apparently, few paragraphs of HUNDREDS of Squidoo lenses are copied by the same webpage. I pm'ed two ex-lensmasters but haven't heard from them.

          http://hubpages.com/forum/topic/125097

    2. Camille Harris profile image
      89
      Camille Harrisposted 2 years ago in reply to this

      Hi Marisa,

      It is our policy to respond to emails of banned and non-banned Hubbers alike. If she emailed in the past couple days, it's possible we haven't gotten to it due to it being the weekend when fewer employees are working. In any case, her email will be replied to soon (I'll check the inbox today, actually).

      Thanks for looking out for her and giving us a chance to clarify our policy.

      Best,

      Camille

      1. KathyMcGraw2 profile image80
        KathyMcGraw2posted 2 years ago in reply to this

        It has actually been over a week, I forget exactly when the ban occurred, but she stated she did email more than once.

    3. KathyMcGraw2 profile image80
      KathyMcGraw2posted 2 years ago in reply to this

      I personally want to thank you Marisa for trying to help.  I have seen several of your posts since we got here on HP and I appreciate the manner in which you typically offer your assistance.

      1. Shades-of-truth profile image88
        Shades-of-truthposted 2 years ago in reply to this

        I agree. It is always nice to read a gentle, helpful response, and I am hoping the person who was banned gets an explanation shortly. She must feel horrible, and helpless...

        1. KathyMcGraw2 profile image80
          KathyMcGraw2posted 2 years ago in reply to this

          Hey friend,
          Yes, I hope the lady this morning does some investigating and finds the emails.  If not if she, or someone, checks out Loretta's account and contacts her!  They do have her email account.

  2. Cheeky Kid profile image93
    Cheeky Kidposted 2 years ago

    Did she create new hubs? I don't think a squidoo user could have been banned for transferred squidoo articles because there's 4 months to fix that.

  3. KathyMcGraw2 profile image80
    KathyMcGraw2posted 2 years ago

    For Staff:

    October 3 at 5:31pm  this is the date of the ban, and the time she posted about it.  So, any emails would have been in that time frame of a few days.

    Oct. 6th- the hubs are all still in my account, I can login and see them on the backend, I just can't publish anything (new or otherwise)
    October 6 at 6:52pm

  4. KathyMcGraw2 profile image80
    KathyMcGraw2posted 2 years ago

    Marisa and....

    I just read that Loretta received communication from Staff and it was a bot that banned her, in error and she is now re-instated.  This is what she wrote:

    update; finally got a reply with an apology saying the account was mistakenly banned by the automated bot and is being reinstated. It was down for over a week, so I'm sure that will take some recovery time. That was really frustrating...

    1. Shades-of-truth profile image88
      Shades-of-truthposted 2 years ago in reply to this

      Kathy, that is the best news I have heard this morning. I was delighted to read about the reinstatement here, and on the other thread. God bless Marisa for jumping in to help!

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