Black Hole of Submit for Publication

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   Lee Hansenposted 9 years ago

   Once again I've heavily edited a hub and dutifully submitted it for publication and it sits in the unpublished black hole of noncommunication. It's been there since 11/2. That's longer than 72 hours. Will I get any communication as to its status or other issues that need correction? I find this lack of follow through highly unprofessional.

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      DzyMsLizzyposted 9 years agoin reply to this

      Is this something new, or is it something that is being done only to relatively new folks here?  I've never heard of such a thing. 
      
      I edit hubs all the time, and always have.  I have never seen any "submit for publication" button anywhere; whether of any edited hub that was already previously published (or any new hub, either).  I just hit the 'done editing' (or 'publish now') button, and it's right up, fully visible.

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      1. 77

         Lee Hansenposted 9 years agoin reply to this

         It's a flag from the QAP scan and it was a legitimate heads up for me to examine the hub and rework it. I did and then clicked the button at the page top in the editor to request review. If it's unacceptable after heavy revision I want to know so I can decide whether to work on it further or publish it elsewhere.  What bugs me is the lack of feedback or follow through when I am informed it can "take up to 72 hours" for review and it's been far longer than that (even if I don't count the weekend hours) with no word at all. That's really my beef - lack of communication or follow up within a stated time period.

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   2. 86

      Marisa Wrightposted 9 years agoin reply to this

      It's not the norm to take more than 72 hours, but I'd say all that has happened is that the queue for QAP is longer than usual.  That could happen because some QAP team members are away, or because there are more new Hubs than usual, or because there's some kind of glitch at Mechanical Turk (their system is used for QAP).
      
      When they say it takes up to 72 hours, it doesn't mean they're spending all that time looking at your Hub, it just means that's how long it can sit in the queue waiting to be looked at.

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      1. 77

         Lee Hansenposted 9 years agoin reply to this

         Thanks. I understand it's in a queue and needs to be reviewed at its turn in line. The lack of communication is the issue. I worked in publishing and software development for 20 years. I know about the need for good process and communication. I have hit the same brick wall twice now. If I need to whine to get attention that means there is a problem with the system/process. If I do a direct communication on this, it will state that issue. The same problem occurred regarding lack of communication with the HubPro program when it was offered to me and so I rejected it because there were too many questions left unanswered in the initial communication. I hope the feedback from we who said "no thanks" triggered the far better explanation that followed. Now, let's see if there can be some improvement in this on-hold loop situation.

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            Marisa Wrightposted 9 years agoin reply to this

            OK, what type of communication do you want?   Do you expect a member of HubPages staff to be monitoring the status of the queue at all times and emailing anyone who's been waiting more than 72 hours?  Or would you be happy with a geneeral notification on our Account page saying something like, "we are experiencing delays in QAP of approx ..... hours?"
            
            Whichever it is, head on over to New HubPages Features Suggestions, and make that suggestion, otherwise staff won't see it and it can't be considered (this current thread is in the community section of the forum, which isn't monitored by staff).
            
            Personally I'd go for the second option because, even though a delay can be annoying, I'd rather HubPages kept its costs down to maximise its chances of being profitable and remaining in business.

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            1. 77

               Lee Hansenposted 9 years agoin reply to this

               Thanks for the suggestion. I think a programmatic update could be coded into the system so that there's acknowledgement it's in the queue or it needs more revision. I'll make the suggestion.

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   calculus-geometryposted 9 years ago

   Did you try contacting HP via team@hubpages.com ? Sometime you have to be the one to initiate. They probably won't respond over the weekend, but good luck and I hope get it sorted out.

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