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FIXED: Summary problem in IE11

  1. Rachel L Alba profile image84
    Rachel L Albaposted 2 years ago

    For some reason the "summary" capsule is highlighted in yellow and won't let me type in it.  I can't continue without the summary.  My hubs are all about recipes.  Also some of the other capsules won't let me type in them, sometimes.  Every time I have to click out and start over, it won't except my recipe title because it says it's already taken.  But it is my recipe and I have to keep changing it and I don't like to.   Could you please help me?
    Rachel Alba

    1. Matthew Meyer profile image77
      Matthew Meyerposted 2 years ago in reply to this

      Hi Rachel,

      Is this isolated to a particular Hub or all of your Hubs?
      If isolated to a specific Hub, please share the title.

      Also try clearing your browser cache and restarting your computer.

      1. Rachel L Alba profile image84
        Rachel L Albaposted 2 years ago in reply to this

        This just happened with the last hub I was trying to start.  The first title was "Blackberry Creamsicle Banana Muffins". Then I changed it to Blackberry Creamcheese Banana Muffins then to The Best Banana Muffins.  I didn't want to make changes in the title.  Neither time would it let me type in the summary capsule.

        1. Rachel L Alba profile image84
          Rachel L Albaposted 2 years ago in reply to this

          Also, how can I get back to my original title, Blackberry Creamsicle Banana Muffins?

          1. Rachel L Alba profile image84
            Rachel L Albaposted 2 years ago in reply to this

            What is the browser cache?

            1. Matthew Meyer profile image77
              Matthew Meyerposted 2 years ago in reply to this

              I spoke with our engineering team and have confirmed that there is an issue affecting Internet Explorer 11 at this time and the summary.
              There are also a few other issues affecting IE11 right now as well.

              Currently, I would suggest using a different browser like Firefox, Chrome, or Opera.
              I hope that we can resolve the IE11 issues soon and thank you for your continued patience.

              1. Rachel L Alba profile image84
                Rachel L Albaposted 2 years ago in reply to this

                Thank you for all your help.  It's appreciated.

          2. Matthew Meyer profile image77
            Matthew Meyerposted 2 years ago in reply to this

            You can change the title in the HubTool, but the URL (address) cannot be changed once selected.
            http://hubpages.com/faq/#Name-Hub

    2. Matthew Meyer profile image77
      Matthew Meyerposted 2 years ago in reply to this

      This should now be fixed.
      I tested one of your Hubs in IE11 and was able to change the summary and save the changes.

  2. The Examiner-1 profile image82
    The Examiner-1posted 2 years ago

    It is probably a glitch Rachel. Before you get to the point of clicking out, hit the 'Refresh' arrow just left of the URL window up top; or right click on the tab which you are in and click on the 'Reload' button.
    If those do not work, try going in to and out of the 'Preview' mode.

    1. Rachel L Alba profile image84
      Rachel L Albaposted 2 years ago in reply to this

      Thank you for the information.  I will try it.

  3. brakel2 profile image87
    brakel2posted 2 years ago via iphone

    Rachel  Deleting  the cache means deleting temporary Internet files in Internet Options.

    1. Rachel L Alba profile image84
      Rachel L Albaposted 2 years ago in reply to this

      Thank you for replying.

 
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