The stats have frozen again, and have not been updated for 12 hours (heading for the weekend). Earlier in the week they were stuck for 3 days. That means that the stats are only OK, twice a week - very disappointing! It has been getting worse lately. Please fix this HP staff. Thanks.
I use Google Analytics which is updated daily, but it does not provide the level of detail provided by the stats page that I need to manage my hubs. I would be happy if the stats page reliably updated once or twice a day. The instances where the stats are clearly wrong that have occurred over the last few weeks are very annoying. Even when they are accurate they are often out of date. What occurs is that the stats freeze and the hour counter starts to extend out. Then the system clicks back into action, but the stats take several hours to catch up and to match the stated time. The stats are very useful during the first few days after a new hub is added or edited as an author can track how traffic is responding. Please restore accurate and reliable stats twice a day, at a stated time, if the rolling update can't be delivered reliably. Thanks.
I'm so disgusted with the lack of professionalism from HP that I haven't posted anything new in 2 weeks. I used to do 2-3 new hubs a week. It would be professional to give hubbers notice: "Stats AND earnings are delayed because we are working on upgrading the site" Then give an estimated time for when things will be normal again. The silence from HP makes me feel like one morning I'll turn on my computer, click on HP, and it will be gone. It feels like something is very, very, wrong.
As I have told you, pointing writers towards using GA is not an adequate response when it comes to lowering frustrations and morale about stats that do not update regularly.
Clearly there is some flaw in your system that is causing this problem. To not fix it is to rub salt in the wounds of people who are honestly trying to do their best and need this information in order to be able to make corrections, etc.
This may not be your decision, but it is Paul Edmonson's. You guys need to fix this once and for all. The few people who are asking you for help are the tip of the iceberg and represents many others who simply do not want to speak up for fear of reprisals, etc.
Their frustration, however, is every bit as painful as that of those who keep asking you to fix this issue.
I urge the team to meet, examine this problem and do whatever is necessary to fix it. To not do this is an insult to every writer here and will eventually turn many people away from the site.
+1, yet I see there doesn't appear to be an updated explanation. Why is giving a simple explanation of what's going on such a hassle? It seems Hp would want to tell us what is going on that is causing the delay so that we can all make informed rational decisions. It makes me wonder if HP is losing control of the website. Are they having an issue with advertising? Does it just make more sense for them to update a couple times a week? There has to be an actual answer, and I can't think of a logical reason one hasn't been provided.
I'd quite like all the information that Google Analytics does not give me - but the HubPages stats do.
Is there no recognition that only having part-time statistics begins to undermine any confidence in how these statistics are counted and work re the way the money is divvied up between HubPages and account holders?
I've noticed I now visit much less often now the stats are so often out of date
I wonder how many account holders are doing the same thing
I wonder what sort of impact that's having on traffic - and ranking within Google.
+1 I would like to see a basic standard: an automatic announcement on the stats page after 8 hours of no stats, followed by fresh updates every 4 hours. Is that too much to ask? We would have realistic expectations and stop talking about it in the forums.
In the past this problem never existed, so it only makes sense that there is a way to fix it. The team needs to hire a tech person who can explore this issue and repair it. If it worked once, it should be able to work again. If it works at all, it should also be able to work regularly. At the very least page views should show daily. The money can wait if that is what's getting in the way. Matt has already said they are two different systems.
It is a matter or priority I guess and a willingness to fix it, rather than having the ability to fix it. HP does not seem to see this as important enough to devote the resources to fix it - sadly. That it needs to be fixed is clearly evident from the thousands of forum posts about it over many months. It is worse now than it has ever been. When that stats are wrong it affects many things - hub score, unfeaturing, rankings, etc. It also triggers panic from authors that their traffic has plunged etc.
Stats from a database is basic stuff. If they want or care to fix it they would do so. Keep complaining and one day it will happen - like the demise of related search ads. Never give up. They need the stats to run the site - hub scores, hubber scores, de-featuring etc. So they are important and should be correct.
Update: Stats 10 hours behind now and so will probably remain frozen over the weekend. Sad
I believe earnings stats are provided to HubPages via the ad providers (just like adsense stats are given to us) so any irregularities should be down to the ad network rather than HP.
That glitch with the number of impressions was a bit weird as there has never been anything like that happen before, but as the earnings were different for each day it leads me to believe that they were accurate, despite having the same number of impressions shown.
I won't bother complaining about this issue anymore as it happens too frequently. At least there are occasional updates, but Google Analytics should be everyone's go to by now. If it ever gets resolved then great, it would at the very least increase the morale of several hubbers.
+1 It would be nice to have it fixed, but this has been an issue off and on for a long time, not just the past few weeks. I like the stats to work here, but I've learned to use analytics as well because at least that is reliable.
Worst still the Hubber and Hub Scores updates are based on the incorrect and out of date traffic stats. Good reason for the stats to be fixed. We are victims of the churn and wild ride due to poor stats. Traffic sources are also affected. The stats do matter!
The best way to see your Hubber Score drop is to make more friends (>5 a day) via following more people. Silly! Needs to be fixed as well.
I've noticed the same, janderson99. The pattern is very consistent: hubber- and hubscores are tied to the stats and activity more than they were before. For example, mine drops immediately after I post a Q&A answer. When stats are stuck, hubberscore goes down, then back up when stats are updated. It's like clock work.
Stats are updated BUT they are WRONG - perchance they will improve with time. The sea of blue arrows due to only half the traffic being displayed. Stand by for Hubber score to plunge. Ho Hum! The trials and tribulations of HP stats.
Now the Stats are frozen again and the hour counter is increasing. So the stats were correct ONCE in the last 3 days. At all other times they were incorrect (out of date) or simply wrong (the counter seems to take 4 hours to catch up once the systems gets defrosted). The important point is that it is hard to know when the stats are correct or impossible!
Monitoring the Stats over 2 weeks has revealed the following:
=> The rate at which the stats are updated has declined to once every 8-12 hours at best. It used to be every 2-3 hours ► Expect to see "includes data from 5-12 hours" most of the time i.e. data is from 5-12 hours ago
=> Once or twice a week, especially at the end of the month, or over the weekends the traffic is delayed by 2-3 days ► Data is 2-3 day out of date once or twice a week, and this affects many functions such as the scores and 'unfeature' decisions
=> Once or twice a week expect the data to be WRONG for 3-5 hours. What appears to happen is that the stats are compiled hourly(?2, 3 ??) After a reset from a delay or broken period, the 'buckets' start to fill but do so gradually. This means that data is only from a 3 hour (6? 12?) period and it will be only 1/3 to 1/2 of the stats over a 24 hour period. There is no way of knowing when these errors occur and how to know when the stats are WRONG ► If the stats are very low, maybe half what you expect, then don't trust them. Wait until the hour counter shows a refresh OR check Google Analytics to check if it an error
► I am shocked at how bad the stats system really is. Authors depend on their stats to monitor how their pages are performing and to make decisions about editing etc.
► Hubpages uses the stats traffic data in many different ways - Hubscore, Hubber score, whether to 'unfeatured for traffic' and to display the red and blue arrows etc. Bad data also affects traffic sources information.
► The roller coaster ride of the stats and the fact that they are wrong at least once a week and more, and often days out of date, is probably a major reason why hubscores and hubber scores fluctuate so much, causing so much trauma in the community. Look at all the forum posts!!!!
► The statement from HP that people should go to Google Analytics is not good enough. The data there are much harder to see, view and sort, for individual hubs, and you cannot see the connection between hub scores and traffic, etc.
► Stats is fundamental for HP authors. It should be easy to get from a database. Why is it so hard and why is it being wound-back in terms of regular updates and reliability? Look at the huge number of forum threads about stats and it is clear that the HP community wants and deserves GOOD UP-TO-DATE STATS. Its fundamental!!
Agreed. Totally agreed. I have no clue what changed past the new look and ad partners. Neither of which would seem to cause such a major problem with the stats. I'm also shocked at the lack of response. Even just being told that they are aware of the issue is better than radio silence.
Exactly, looking at the stats page is a waste of time these days. So...
If stats define hub scores and hubber scores and they are not updated regularly and are often incorrect, then there is no point in having them. Maybe just get rid of scores and stats altogether. No more frustration! All we need to know on a daily basis is how much money we have in the kitty. Maybe it's time to move on and concentrate on more important issues like improving the site's design for mobile first as suggested by janderson99 in this post:
I disagree. Many people use the stats to help them analyze how their hubs are doing. There is much more to this than just what you earn. Even when they are not totally correct and show up only randomly, at the end of the day they do get corrected and the money balances out.
I would really hate to see the stats pages go, and suggesting that they do is a disservice to many who write here, including me.
PS data updated to 2 hours ago just now => 2/3 the traffic level it should be. Buckets are filling!!!!??? Analytics shows no change in hourly traffic. THESE DATA ARE SIMPLY WRONG!!!!!Not Good Enough HP
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