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Stats are wrong - again! Please explain why

  1. LongTimeMother profile image98
    LongTimeMotherposted 16 months ago

    I would really appreciate an explanation from one of the team as to why the stats on my account page do not match the stats on my individual hubs. Checked three hubs. All show significantly more views in the past 24 hours than my account page.

    My highest traffic hub shows 50% less views on my account page. I'm sure this is not just happening to me ... and I'm guessing our earnings are based on the accounts page stats (which are incorrect.)

    I'm sure we would all like an explanation as to why the discrepancy - instead of just being told to look at analytics for a true score.

    1. Solaras profile image93
      Solarasposted 16 months ago in reply to this

      It's happening to me too, and it is very disgusting. All those blue arrows and 40% of what views should be. Who ever is in charge of making stats work should be fired. I hate for someone to lose their job, but they are incompetent to say the very least.  Ridiculous.

      1. AndrewHil93 profile image39
        AndrewHil93posted 16 months ago in reply to this

        Here Here!

      2. brakel2 profile image86
        brakel2posted 16 months ago in reply to this

        I have become accustomed to the stats never being correct, and I know it can be frustrating. It appears to be beyond our control. The correct information is somewhere else besides what shows on our computers. Let us just hope that this site survives and that staff is spending time ensuring it continues to survive. My stats show eight views and blues arrows, and I know that is incorrect. That is why I believe the correct stats are elsewhere. I believe that our own views are in the stats, so staff must spend time ensuring those get removed. In Google Analytics, I have requested my views not count by putting  my ISP number in the requested area. Let us hope things get better.

    2. Sherry Hewins profile image95
      Sherry Hewinsposted 16 months ago in reply to this

      If they are going to be wrong, I'd much rather they just don't update for two or three days. Even though I know they are wrong, seeing those low numbers just brings me down.

    3. Lorelei Cohen profile image85
      Lorelei Cohenposted 16 months ago in reply to this

      Yes, indeed. Not only are traffic stats not updating but the monetary stats are also not providing details either. Frustrating to say the least.

    4. ChitrangadaSharan profile image84
      ChitrangadaSharanposted 16 months ago in reply to this

      Same here! Stats not updated since 40 hours!

    5. Matthew Meyer profile image77
      Matthew Meyerposted 16 months ago in reply to this

      There was a change made to how and when stats are updated.
      You can see a bit ore of an explanation here.

      1. janderson99 profile image86
        janderson99posted 16 months ago in reply to this

        This is the reply I received from HP to an email query about the stats

        "We have recently changed when and how stats are updated.
        We suggest using Google Analytics for closer to realtime traffic data and more granular information"

        I sincerely hope that this does not mean that HP have given up on the stats, don't care any more, and aren't going to fix them. If so they should announce this. Please fix the stats - they are very important for authors!

  2. greenmind profile image85
    greenmindposted 16 months ago

    Yeh pretty funny every one of my top hubs has a big blue downward arrow.

    1. moonlake profile image90
      moonlakeposted 16 months ago in reply to this

      Mine too.

  3. NateB11 profile image91
    NateB11posted 16 months ago

    I'm a little relieved because I thought I had a heavy loss of traffic. Of course, GA stats look better than HP ones right now.

  4. Jodah profile image87
    Jodahposted 16 months ago

    It says stats haven't been updated for 38 hours. Actually up until today my views had increased a lot. I'm not too concerned, but the funny thing is I have a new hub that has 48 comments but no views....pretty crazy.

    1. Matthew Meyer profile image77
      Matthew Meyerposted 16 months ago in reply to this

      Comments are counted in real time, but the views are not.

      So this is what you are seeing as the views are updated a few times during the day and comments show up as they are posted.

      We suggest using Google Analytics if you would like more realtime and granular traffic information.

      1. janderson99 profile image86
        janderson99posted 16 months ago in reply to this

        views are updated a few times during the day
        This is incorrect. Currently the stats have not been updated for 46 hours, and the stats shown ARE WRONG (2/3 real values). In the past 3 weeks there have been two other times when the stats were frozen for 2 days. The stats get updated 2-4 times a week at best, and this has been occurring for weeks or months. The stats are often WRONG. Please recognise this and fix it - Please! Please! Please!
        See http://hubpages.com/forum/topic/131007 and many many more on the same topic.

  5. KoffeeKlatch Gals profile image70
    KoffeeKlatch Galsposted 16 months ago

    I have been having more down blue arrows lately.  I am waiting to see if they right themselves.