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Green Comments Button!

  1. sallybea profile image95
    sallybeaposted 4 months ago

    I have a green comments button next to my profile picture at the moment which when I click on it in the usual manner to respond takes me to a page where I can't see the comment to respond to it.  Is anyone else having this problem?

    1. Venkatachari M profile image82
      Venkatachari Mposted 4 months ago in reply to this

      I do not have any such button at my profile picture. Normally pending for approval comments are notified on your account page. When you click there, you go to a page where you can approve and reply to them.
      Your problem is a new one. It might be some glitch. Try reloading your page and see whether it disappears.

    2. Kylyssa profile image95
      Kylyssaposted 4 months ago in reply to this

      I've also found that comments are taking hours after the green button shows up to appear on my comments dashboard. The weird thing is that the time between the button showing up and the comment becoming visible to me is extremely variable. The comment may be visible right away or become visible many hours later or anything in between. Also, the green button has indicated I have more than one comment and those multiple comments showed up on my comment dashboard for me to see each at different times.

      I don't think it's a glitch because the same thing keeps on happening and resolves itself, always within 12 hours and some of the missing comments may become visible on the dashboard under the low quality designation rather than the unmoderated designation.

      I wonder if they're sending comments through their own sort of QAP before we even get to see them? That might account for the variation in times before they become visible to the hub authors. We know they're sorting comments and un-publishing any of our old comments that don't have keywords in them, may have a few typos in them, or contain URLs of any kind, so it wouldn't be surprising if they'd also put them to work sorting comments before they even reach us.

      1. sallybea profile image95
        sallybeaposted 4 months ago in reply to this

        After about 12 hours I can now read the comment which was made by an unverified person.  I have a sneaky feeling that the comments are being vetted before we see them.

    3. Genna East profile image85
      Genna Eastposted 4 months ago in reply to this

      Hi Sally...

      I have noticed a delay as well re the time between notification of the comment, and actually being able to see/read the comment.  I thought it was a bit odd.

      1. sallybea profile image95
        sallybeaposted 4 months ago in reply to this

        Perhaps we will receive an explanation from staff!

    4. mai hoangthuy1-2 profile image61
      mai hoangthuy1-2posted 4 months ago in reply to this

      I also happened the same case but after the exit and log in again, I did not see that anymore. you can also try it

    5. Christy Kirwan profile image
      90
      Christy Kirwanposted 4 months ago in reply to this

      This is a bug we're currently working on. It should be fixed soon. Sorry for the confusion!

      1. sallybea profile image95
        sallybeaposted 4 months ago in reply to this

        Hi Christy,
        Could I ask whether our comments are being moderated before we see them?

        1. Christy Kirwan profile image
          90
          Christy Kirwanposted 4 months ago in reply to this

          They are run through an algorithm designed to recognize low quality comments. Comments that are caught by the filter will still show up in the "Low Quality" section of your comment filters in your account.

          1. sallybea profile image95
            sallybeaposted 4 months ago in reply to this

            Is this the reason why the comments are taking so long before we can access them?

            1. Christy Kirwan profile image
              90
              Christy Kirwanposted 4 months ago in reply to this

              The delay is caused by a bug with the system.

              1. sallybea profile image95
                sallybeaposted 4 months ago in reply to this

                Thanks, Christy.

                1. Christy Kirwan profile image
                  90
                  Christy Kirwanposted 4 months ago in reply to this

                  Comments should now show up within a few hours, rather than a few days as was previously happening. We're still looking into cutting that time down. Thanks for your patience.

                  1. sallybea profile image95
                    sallybeaposted 4 months ago in reply to this

                    That is good to know as readers here like to have their comments responded to, quickly, especially if they are looking for an answer to a problem.  Is this process taking place internally or externally?

  2. Will Apse profile image89
    Will Apseposted 4 months ago

    I have had a couple of links to the niche sites on the account page that did not work properly. I can't remember what they were about though, lol. Probably to do with editing.

    1. Venkatachari M profile image82
      Venkatachari Mposted 4 months ago in reply to this

      It can be a simple notification to go to your niche site to view something or only an information that your hub has been transferred to a niche site.

      1. sallybea profile image95
        sallybeaposted 4 months ago in reply to this

        No, I don't think so, I have heard from a reliable source since writing this that  HP has contracted a company to moderate both the authors and the commenters posts.  Perhaps we will receive an explanation shortly.

  3. Stacie L profile image88
    Stacie Lposted 4 months ago

    I don't see any green comments button on my profile page. Is it permanent or appears occasionally?

    1. Kylyssa profile image95
      Kylyssaposted 4 months ago in reply to this

      It shows up in the upper right corner of your feed when you have comments waiting for your approval. It disappears after the comments have been approved.

  4. Kylyssa profile image95
    Kylyssaposted 4 months ago

    I've got another batch of delayed comments right now. I'm starting to get used to it, but I hope the people who have commented don't take it the wrong way.

    1. sallybea profile image95
      sallybeaposted 4 months ago in reply to this

      I think there is more to this than meets the eye.

      1. Kylyssa profile image95
        Kylyssaposted 4 months ago in reply to this

        I wonder if logged-in hubbers' comments take a shorter path to us for approval? A hubber just responded to a comment I just approved and his comment showed up on my dashboard within minutes .

 
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