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Reader reported an annoying pop-up on screen in the comments section

  1. Alison Graham profile image93
    Alison Grahamposted 4 months ago

    Hi, I received the following message in a comment left yesterday on my Hub about dog diapers (on PetHelpful site)

    I don't know if this article is useful thanks to the pop up that couldn't be removed covering half my screen asking me "How good is this article?" - counter-productive to say the least

    Could someone on the team, investigate this issue please?

    Thank you
    Alison

    1. kenneth avery profile image81
      kenneth averyposted 4 months ago in reply to this

      @Alison, this makes two developments that are new to me.
      The Dirt Farmer posted in a forum about how could NOT
      leave Fan Mail section. Now this. Makes me wonder
      about the security of HP.

      1. Alison Graham profile image93
        Alison Grahamposted 4 months ago in reply to this

        Thank you Kenneth, I must say I'm a little disappointed not to get a reply from one of the tech support team as yet.

        1. kenneth avery profile image81
          kenneth averyposted 4 months ago in reply to this

          @Alison, do not fret. I have went as long as two weeks before Matt or Christy responded. I can assure you that they are reading your emails. Christy told me a short time  back that they are now swamped.

    2. Christy Kirwan profile image
      91
      Christy Kirwanposted 4 months ago in reply to this

      This is the survey we use to determine reader satisfaction metrics on articles. It shows up very infrequently, but we do rely on that information for many things on the back end of HubPages, so it is unlikely to be something we will change.

      1. Alison Graham profile image93
        Alison Grahamposted 4 months ago in reply to this

        But I think the point my reader was making is that the pop up was malfunctioning. If it obscured half the screen and she could not read my article, her dissatisfaction is not down to my writing but the fact that she could not read it!

        1. Christy Kirwan profile image
          91
          Christy Kirwanposted 4 months ago in reply to this

          This question usually pops up in a small box that can be easily closed if the reader does not wish to rate the article. If that is the case, we have had no other reports of issues, so we'd need more information about the reader's browser and version, operating system, etc, in order to track down the issue.

          The other possibility is that this was a popup unrelated to HubPages caused by malware on the commenter's computer.

          1. Alison Graham profile image93
            Alison Grahamposted 4 months ago in reply to this

            Unfortunately, as this was a guest user, not a HubPages member, I cannot contact her to find out this additional information. I was just concerned that if there was a malfunction of the pop up, the reader might negatively rate the article due to frustration at not being able to read it properly. Thank you for your responses Christy.

            1. Christy Kirwan profile image
              91
              Christy Kirwanposted 3 months ago in reply to this

              Could you let me know what Hub the comment is on and I'll take a look? It's ok to post a link here directly, since I'm requesting that information.

              1. Alison Graham profile image93
                Alison Grahamposted 3 months ago in reply to this

                The article my reader commented on is https://pethelpful.com/dogs/Things-to-C … og-Diapers The comment is not 'live' on the article as I haven't approved it, but I expect you can access it? Thank you.

                1. Christy Kirwan profile image
                  91
                  Christy Kirwanposted 3 months ago in reply to this

                  Thanks! Our engineers are currently working on a fix right now. This problem should be gone within a few days. smile

                  1. Alison Graham profile image93
                    Alison Grahamposted 3 months ago in reply to this

                    Thanks so much Christy.

          2. nifwlseirff profile image96
            nifwlseirffposted 3 months ago in reply to this

            I had received a comment a few days ago on one of my hubs from a reader with the same feedback - the popup is malfunctioning.

            1. Christy Kirwan profile image
              91
              Christy Kirwanposted 3 months ago in reply to this

              Could you let me know what article I can see that comment on? I'll take a look.

  2. Blond Logic profile image90
    Blond Logicposted 3 months ago

    I had a similar comment. I thought it was spam but perhaps it wasn't. They found it blocked too much of the article.

 
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