You may have noticed that the stats button on your hub now says "stats disabled" and that your total hubs views are not moving up. We had a hardware failure on one the servers that we use to record and process the millions of views we get a day. We are working to restore the stats, but it may take a day or so to get things back to normal.
Please bear with us. Other than stat related services the site should be functioning normally. If you haven't already, this might be a good time to sign up for Google Analytics. Analytics will provide you with an even more comprehensive set of stats than we offer.
Are all aspects of the statistics back to normal? If not what is still not correct and when might we expect the system to be back to "normal".
If you feel that everything is back to normal, I would like to ask if anything was lost in the way of data. The reason I ask is because just before the statistics locked up / the hardware failed, or what ever caused the problem, my total hubvisits were approximately 3,750 visits short of 1,000,000 visits.
I have enjoyed hubpages for over 14 months and having watched others celebrate reaching, and receiving a milestone medal for such a feat, I was also anxiously anticipating reaching this milestone of my own.
Unfortunately reaching my 1,000,000 visitor milestone seems to have disappeared into a black hole. I have searched for more hours than is reasonable in the milestones listing and cannot find my milestone listed, even though my total visits are now well over 1,000,000 total visits.
I would appreciate knowing if my milestone was noted, as others have been. If it was may I ask, where I can find information on this milestone.
All aspects of the statistic are back to normal. Milestones are distributed periodically (not instantly). I see your 1,000,000 visit milestone here (4 times in fact, which was caused by a different issue):
I'm totally unimpressed with Google Analytics as well. 'Course, I'm the next thing to a full blown Luddite--still prefer and use Works over Word--so consider the source.
Appreciate the update, Paul. Had just now noticed the Disablementarianism (maybe a new faith for the Religion forums, that could be?). Figure it'll keep me from spending all that late-night time figuring out which Hub just jumped into view on Google. Maybe make it to bed by 1:00 a.m. for a change...
Quick update, we've re-enabled the stats buttons, but the data that is displayed stops on September 8th. The day, week, month, and total views for your articles will remain stalled for now. We hope to get the rest of the data back online and regular hourly processing back to normal soon. We'll post another update when we have some news.
Darn I do my own daily update at this time to see in more detail my traffic. There is no way I can do this today with the figures showing. Will all the data be restored or will this be left as it is now?
I may be a little insecure not being able to watch stats and interpet them -- however, it's all worth it in my opinion -- because I'm absolutely loving the new email digest feature. Much saner and better way to keep up with favorite hubbers' latest published than individual emails.
Quick update, we are anxiously awaiting delivery of a replacement RAID card (hard drive controller) for the problematic server.
If that server can't be brought back online today, we'll shift processing to another server and resume regular stat updates. However, if we take that approach there will be about an 11 day gap in the stats (from 9/8 to 9/19). Most likely, we'll be able to fill that gap back in later this week.
This stat processing problem has no affect on AdSense or the actual traffic that your hubs receive.
That sounds scary but I know all of you have it under control as always, this means that our hub scores will fluctuate it was great being at a 100 for a little while. lololo ((Big Hugs)) you guys are doing a terrific job! I am looking forward to another 2 years.
I might sound anxious, but are we going to see the page views for the days that we missed, or are they lost forever? If they are lost forever, what happens to the new hub page views? In other words if we submit new hubs, will we ever know how many page views that we got in the beginning days of the new hub? You might have answered this before, but I didn't understand it. Thanks, sorry for being so annoying.
The views from Saturday onward are definitely safe - they just haven't been processed. At this point there is still a slim chance that about 10 days worth of page view data was lost, but the most likely scenario is that we lost about 30 minutes worth (while the main server was down and before the backup was brought online).
The new RAID card has been installed, and we should be on our way back to normal tomorrow. It may take a little time to catch up (it takes 10-15 minutes to process each hour worth of data and we will be 3-4 days behind at that point).
By the way, RAID stands for "Redundant Array of (Independent) Inexpensive Disks." The idea is to have more than one disc with the same information on it. With three or more the likelihood of losing anything is remote to nearly impossible...as long as there's power of course.
Just something else you can thank HubPages for. See, they take our work seriously enough to have backups of the backups.
THANK YOU for that information! I was in the process of updating my Hubs with additional information, better visual arrangements, and better images, and thought I had overloaded something and would be sanctioned. Shows how little I know about computer networks and systems. Thanks for the update.