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NPower Madness

  1. thisisoli profile image72
    thisisoliposted 6 years ago

    I have just received a bill from NPower for over £1500, for a flat I moved out of a year ago.

    There are however some rather strange anomalies.

    Collection Department has my account closed 31st July 09
    nPower Accounts - Did not seem entirely sure said July 31st but had no letter or record for this date. Also had a record of me ringing in both March and April (I Wonder what those phone calls were for!)
    Actual Leaving Date - 31st March, confirmed on phone and by post.

    Collections Department - No Readings
    nPower - No readings - Yet then the guy at nPower said that the readings were all over the place. Then mentioned the January readings, then again confirmed that there were no readings.
    Actual readings, once when I moved in, about 6 months later over the phone. A guy also came to the door to take the readings during this time, around June/July, and in January 09

    When I asked how each month was broken down in to money owed, especially in the months I was not there
    Collections - ask nPower
    Npower - We can't tell you because we have no readings (To which I asked, then how have you calculated the money owed) The response to the question was 'I don't know'

    When I asked which meter reading had been used to calculate the money I owed, the response was - I Don't Know

    Collections department told me to send proof of leaving the property to
    npower blended services
    ground floor tees house
    traynor way
    county durham
    SR8 8RU

    nPower department told me to send proof of leaving the property to
    Npower Limited
    Corespondence department
    PO BOX 93
    SR8 2XX

    (Also said the other address is really old)

    What I want to know is

    How are nPower calculating the owed amount especially when they first claim no meter readings, then one meter reading, then say the meter readings were all over the place?
    Why do nPower have so much conflicting information?
    How can nPower double the electricity payments for bills over a year old, when they only seem to have a reading when it pleases them?
    Why is this sudden increase (On top of my normal payments) Double what we had been paying at the same property, with the same people, for five years?

  2. Ohma profile image81
    Ohmaposted 6 years ago

    Sorry Oli can not help you out but you are not alone. I got a water bill the other day that had a Gravity surcharge on it! big_smile I have live in the same City since I was 16 and this is the first time I have ever seen it. What the H*ll is a gravity surcharge.

    1. thisisoli profile image72
      thisisoliposted 6 years ago in reply to this

      Well obviously the water companies have to spend a huge amount of money keeping earths gravity going.

      If I were you I would write a hub on that, absolute insanity!

  3. Black Lilly profile image76
    Black Lillyposted 6 years ago

    Npower is known for these things, no surprise here.
    Write a formal complaint (no sweet talk or niceties here!) to BOTH these addresses. Use Royal Mail Special delivery ONLY.
    If this does not help, a complaint to Energy Ombudsman must follow.

    1. thisisoli profile image72
      thisisoliposted 6 years ago in reply to this

      I am sending them the info by post, but since I am leaving the country, screw them, the worst they can do is black mark my credit report for a few years.

  4. Sab Oh profile image61
    Sab Ohposted 6 years ago

    Tell them that you were recently contacted by the estate of a wealthy relative in Nigeria who passed away and that your lawyer is willing to take care of the bill if they will just send their bank account info and a small deposit to insure the transaction.