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Cannot add capsule under last capsule

  1. Whitney05 profile image63
    Whitney05posted 6 years ago

    The i've been trying to use the arrows to add capsules, and nearly every time I go to add a capsule under the last capsule, it just goes on top of it.

    I am not sure if it's the order of the capsules, or just a glitch.

    The last capsule is generally a text capsule, and I'm trying to add a link or ebay capsule. Instead of the new capsule going under the text one, it goes on top.

    1. Fawntia profile image
      72
      Fawntiaposted 6 years ago in reply to this

      Hmm, that seems to be happening for me as well in IE7, but not in Firefox. Are you using IE? Thanks for the report.

      1. Whitney05 profile image63
        Whitney05posted 6 years ago in reply to this

        Nope. I'm using firefox. I've found it generally happens when the last capsule is a text capsule.


        paradigmsearch, i do just reorder them, but it is a problem that the arrows don't let you do something they're supposed to. The HP team should be aware of it, even though there is an alternative.

  2. paradigmsearch profile image87
    paradigmsearchposted 6 years ago

    Click the reorder tab and then the reorder button.

    Then drag-drop where you want them to go.

    Then click the reorder button again.

  3. sunforged profile image64
    sunforgedposted 6 years ago

    It does happens to me on firefox


    just ended up using top right add capsules instead

  4. Whitney05 profile image63
    Whitney05posted 6 years ago

    Still happening.

    I just tried to add a Comment box under a text capsule and it went on top.

    1. Fawntia profile image
      72
      Fawntiaposted 6 years ago in reply to this

      You're right, Whitney. Sorry about that! I will get to work on fixing it now.

    2. Fawntia profile image
      72
      Fawntiaposted 6 years ago in reply to this

      UPDATE: This problem should be fixed the next time we update the site.

  5. psycheskinner profile image81
    psycheskinnerposted 6 years ago

    Can you move it down by pressing the down arrow on the top right of the capsule?

  6. Whitney05 profile image63
    Whitney05posted 6 years ago

    Yes. The concern is not being able to add it where I want it. I don't mind adding it from the side or moving it. Just figured the team would want to fix the problem.

  7. Whitney05 profile image63
    Whitney05posted 6 years ago

    Thanks, but it did it again this morning. Worked one time (I thought it was working), then it didn't work.

    1. Fawntia profile image
      72
      Fawntiaposted 6 years ago in reply to this

      The site update has not gone out yet, but I'll let you know when it has. Then it should be fixed (I think).

 
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