This article explains why I hate Ebay. If you read down about halfway it talks about how great Amazon is compared to Ebay.
http://www.time.com/time/business/artic … 70,00.html
I've been a seller on eBay since the end of 2003 and the policies they've introduced since then have been baffling, to say the least. A couple of years back they instituted "improvements" to the listing fees which meant that if you were listing multiples of the same item, you were quids in - but anyone listing OOAK items (like me) found that their listing fees shot up.
Obviously eBay is trying to encourage sellers who buy in bulk from China or wherever, and discourage small, niche people who sell one-off and vintage items. Bit short-sighted if you ask me, seeing as these are the people who have contributed to eBay's prominence.
First my background.
My wife lives in another country and we have worked together on our ebaY store. ebaY informed me that we just need to get another level of "verification" because she is out of the country and has been accessing a US account from a foreign area. They asked me to send some very personal information. The resolution was suppose to take 48-72 hours to resolve. It is a couple of months later and I cant post anything and they still charge me for my store. The bottom line is there is no resolution.
Their customer service is not only outsourced but it doesn't exist. The agents push you away. They are on a script to get you off the line and to not solve any problems. This is on both email as well as the phone line. Lets just suffice to say that they are just holding down seats.
A person has to wait sometimes over an hour on both the chat and the phone to talk to a representative. Once your on line it is magical how the bs flows. Their only goal is to get you off the phone or line and not to solve the problem.
Now I have no interest in ebaY or Amazon for hubs. I am a merchant and make my money selling. My ebaY activity generates over several hundred dollars in revenue for ebaY every month and they don't care.
I am going to be opening a Amazon store. The only problem is that there are a certain set of items like industrial supplies that I can only sell on ebaY. It does not perform well on other sites.
So what does a person do? I feel like I have no recourse and I think ebaY now moves ahead of Google as the most customer unfriendly company on the internet.
I once had a big Ebay store myself. The trouble was I wanted to sell quality leather jackets, not junk.
You can find patchwork leather jackets for $9.99 on there!
It's all junk, but that seems to be what the people want. So my stuff did not sell well. Actually I did sell some, but with the fees for listing even if it did not sell it was too much.
I could be doing very well if I could sell my stuff on Amazon. However apparel is one of the few categories that smaller sellers cannot sell on.
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